Customer Service High School

CURRICULUM VITAE

OF

STHOKOZILE ANGEL DLAMINI

PERSONAL DETAILS

Surname : Dlamini

First Name(S) : Sthokozile Angle

Id Number : 921**********

Contact Number : 073*******

Email Address : ***************@*****.***

Physical Address : Corner 14 Road,Phoenix View, Midrand

Race : Black

Nationality : South African

Gender : Female

Home Language : Zulu

Other Language : English, & Xhosa

Health : Excellent

Criminal Record : None

education

Name Of Institution : University Of Zulu Land

Course : Bachelors Of Art In Environmental Planning

Year Obtained : 2014

programmer passed : NGO Sector,Development Under Develop

: Physical And Environmental Geography

: Elementary Statistics For Science

: Industrial And Development

: Project Management And Evaluation

: Environmental Management

: Global Landform And Cartography

Name Of Institution : University Of South Africa

Course : Post Graduate Certificate In Education

Year Obtained : 2017

Name Of Institution : University of Zulu land

Course : Ender User

programmer passed : Ms Word, Ms Excel. Ms Power Point

Internet And Email

Year Obtained : 2014

WORK EXPERIENCE

Company Name : Tribeca Restaurant

Position : Waiters

Duration : 2017/10 to 2018/01

Duties : Greet, Assistant And Direct Guest

: Present Menu To And Respond To Any Question

Regarding The Menu

: Take Order And Beverage

Organisation : USAID Education And Development

Job Title : Data Collector

Duration : 2017-04 /2017-09

Duties : Collect Data On Target Group (SLP Training )

: Educators Verify If All The Educators In Your

Cluster Still Teaches SLPS

: Distribute Data Collection Tools To All School In

You Cluster

: Track and Report How SLP Have Been Done By

Teacher

: Complete Log Book For Data Collection From That

Is To Keep Accurate Record

: Evaluating And Analysing Information By

Submitting Completed Activity Data Collection

From Weekly To Team Leader

Organisation : Nkosibomvu High School

Job Title : Team Support Agent

Duration : 2017-01/2017-09

Duties : Assisting Teacher and Other Staff In Involved In

Education

: General Support And Providing Support To

Individual Learners

Organisation : Reaction Security Services

Job Title : Front Desk Receptionist

Duration : 206-03 /2016-08

Duties : Operate Control Room Communication Devices

Responding To Emergency Call Made By Cities

And Dispatching Team Of Guards To The Site Of

Accident

: Making Notes Of Emergency Call Receive And

Report To The Chief Security

: Co-Ordinating Achieves Between Different

Personnel To Provide Prompt To Emergency

: Provide Efficient And Timely Assistance

To The On-Field Members

: Report Any Accident Of Breach Of Regulation

Organisation : Ignition Call Centre

Job Title : Sale Consultant

Duration : 2016-10/2017-03

Duties : Managing Large Amount Of Inbound &Out Bond

Call In A Time Manner

: Identifying Customer Need, Clarity Information

And Provide Solution

: Size Opportunity To Upsell Product When They

Arise

: Provide Feedback to Coaches To hence

Performance of the Sale Agent

Organisation : Street Gear Clothing Store

Job Title : Sales Assistance

Duration : 2015-03/2015-11

Duties : Assisting the Customer

: Receiving and Distributing Stock

: Assistance in Stock Take

Organisation : Falcon Spur Restaurant

Job Title : Waiters

Duration : 2014-05/2015-01

Duties : Customer Services

COMPETENCE /KNOWLEDGE AND SKILLS

Good Communication Skills (Verbal & Writing )

Ability To Plan Organise Activities, Presentation And Facilitation, Computer Literacy

Expeller Physical Dexterity, Attention To Details And Customer Service Skills

Interpersonal, Monitoring And Evaluation

Team Work And Very Good Problem Solving

Excellent In Report Writing

REFERENCE

Contact Person : Doreen Mheta

Position : Master Trainer

Contact Number : 082*******

Contact Person : Ms Gugu Khawula

Position : District Co –Ordinate (Doe)

Contact Number : 076*******

Contact Person : Mr Cebekhulu

Position : Nkosibomvu High School

Contact Number : 082*******

Contact this candidate