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Customer Service Care

Centurion, GP, South Africa
March 23, 2018

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Curriculum Vitae


Francis Sibusiso Saviour Zulu

SECTION A: Personal Information

Name and Surname

Francis Sibusiso Zulu


South African

Identity Number


Residential address

A 145 Emangweni Highway. Ngwelezane . Empangeni. 3880.

Postal address

P.O. Box 158. Empangeni 3880

Telephone number


Email address

Drivers licence

Code 8

Own vehicle

Own vehicle

SECTION B: Work experience

Current position / Last position

Date of employment:

02 January 2013 - 30 june 2017


Eskom customer contact center


Customer service consultant

Main duties / responsibilities:

-Conducted customer care surveys

-Taking customer calls

-Dealing with customer billing queries

-Solving customer queries

-Monitored customer queries

-Conducted marketing survey

-Drew customer forcast for the team

-Assisted in preparation of monthly contact center reports

-Served as a focal contact person for all other team members

-Dealing with customer face to face

-Supervised all administrative functions of the reception area

Reference (name and telephone number):

Ms nozuko siyothula ( 084-***-**** ) email address:

Previous position:

Date of employment:

02 January 2010 - 30 November 2012


Multichoice service centre


Customer care consultant

Main duties / responsibilities:

-Assisted customers at the reception area

-Provided overall leadership and support for all staff at the reception area

-Conducted planning and coordinating of work-plans, resource mobilizations for the reception area and reporting.

-Participated actively in all activities that were customer focus

-Ensured complete, accurate and timely and reporting of reception data

-Reception administrative duties

-Supervision of reception staff

-Weekly reporting to administration manager

-Quarterly visits to all depots

-Monitoring and evaluation of customer care initiatives

-Assist in marketing initiatives


Ms nozizwe dlamini ( 063-***-**** ) email

Previous position:

Date of employment:

02 January 2006 – 30 December 2009




Area Manager

Main duties / responsibilities:

-Supervision of clinical and non-clinical staff

-Conducting site visits

-Support visits

-Training coordination

-Implement the communication strategy and structure for linking and learning

-Project management activities

-Assisting in the placement of international volunteers to local not for profit organizations.

-Supervision of HCT mobiles

-Conducted technical assistance interventions

-Conducted monitoring and evaluation of all implemented programs using relevant tools

-Supported and supervised all district based FPD staff


Ms Pepe Mchiza (083-***-**** ) email address:

Previous position:

Date of employment:

01 – 03-1996 - 31 December 2005




Bank clerk

Main duties responsibilities:


-Foreign exchange

-Bank waste consolation

-Customer care



Ms Brenda Chotto ( 012-***-****)

SECTION C: Education

Name of institution

Year completed


University of Durban-Westville


Bachelor of Arts

Courses passed

- Antropology 1 & 2

- English 1

- Language & communication 1

- Philosophy 1

- Political Science 1

- Zulu 1

SECTION D: Courses / In-house training

Name of course/training attended : Start and Improve Your Business (SIYB ) Training of Trainers Programme

Institution: International Labour Organization ( ILO )

Name of course/training attended : Budget Monitoring Essentials For Successful Project Management

Institution: Mango Training Services

Name of course/training attended : Project Management

Institution : Voluntary Service Overseas (VSO)

Name of course/training attended : South African Business Association Management Training

Institution : Center for International Private Enterprise (CIPE ) U.S .Chamber of Commerce

Name of course /training attended : DHIS Level 1

Institution : Foundation For Professional Development (FDP)

Name of course/training attended: Advanced Health Management certificate

Institution: Foundation For Professional Development (FPD)

Name of course/training attended: Labour relations

Institution: Foundation For Professional Development (FPD)

Name of course attended: Role of men and Boys in achieving gender equality

Institution: University of Pretoria (UNPTA)

Name of course attended: Health Care Provision for Men who have sex with men, sex workers and People who use drugs.

Institution : International Centre For AIDS Programs (ICAP)

Name of course attended: Basic training for outreach workers and lay counsellors working with men who have sex with other men

Institution: International Centre For AIDS Programs (ICAP)

Name of course attended: ( I ACT ) Integrated Access to Care & Treatment

Institution : SA Partners

SECTION E: Languages

Afrikaans – Basic

English - Good

French - Basic

Sotho- Basic

Venda - Basic

Xhosa - Good

Zulu – Good

SECTION F: Computer packages

- Microsoft Word – Advanced

- Excel - Advanced

- Power-point - Basic

- Outlook - Intermediate

- Internet

- Typing

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