Customer Service Care
Resume:
Curriculum Vitae
of
Francis Sibusiso Saviour Zulu
SECTION A: Personal Information
Name and Surname
Francis Sibusiso Zulu
Nationality
South African
Identity Number
Residential address
A 145 Emangweni Highway. Ngwelezane . Empangeni. 3880.
Postal address
P.O. Box 158. Empangeni 3880
Telephone number
Email address
****.*******@*****.***
Drivers licence
Code 8
Own vehicle
Own vehicle
SECTION B: Work experience
Current position / Last position
Date of employment:
02 January 2013 - 30 june 2017
Organisation:
Eskom customer contact center
Position:
Customer service consultant
Main duties / responsibilities:
-Conducted customer care surveys
-Taking customer calls
-Dealing with customer billing queries
-Solving customer queries
-Monitored customer queries
-Conducted marketing survey
-Drew customer forcast for the team
-Assisted in preparation of monthly contact center reports
-Served as a focal contact person for all other team members
-Dealing with customer face to face
-Supervised all administrative functions of the reception area
Reference (name and telephone number):
Ms nozuko siyothula ( 084-***-**** ) email address: ***@*******.**.**
Previous position:
Date of employment:
02 January 2010 - 30 November 2012
Organisation:
Multichoice service centre
Position:
Customer care consultant
Main duties / responsibilities:
-Assisted customers at the reception area
-Provided overall leadership and support for all staff at the reception area
-Conducted planning and coordinating of work-plans, resource mobilizations for the reception area and reporting.
-Participated actively in all activities that were customer focus
-Ensured complete, accurate and timely and reporting of reception data
-Reception administrative duties
-Supervision of reception staff
-Weekly reporting to administration manager
-Quarterly visits to all depots
-Monitoring and evaluation of customer care initiatives
-Assist in marketing initiatives
Reference:
Ms nozizwe dlamini ( 063-***-**** ) email *******-*********@***********.**.
Previous position:
Date of employment:
02 January 2006 – 30 December 2009
Organisation:
FOUNDATION FOR PROFESSIONAL DEVELOPMENT ( FPD )
Position:
Area Manager
Main duties / responsibilities:
-Supervision of clinical and non-clinical staff
-Conducting site visits
-Support visits
-Training coordination
-Implement the communication strategy and structure for linking and learning
-Project management activities
-Assisting in the placement of international volunteers to local not for profit organizations.
-Supervision of HCT mobiles
-Conducted technical assistance interventions
-Conducted monitoring and evaluation of all implemented programs using relevant tools
-Supported and supervised all district based FPD staff
Reference:
Ms Pepe Mchiza (083-***-**** ) email address: *******@*****.***
Previous position:
Date of employment:
01 – 03-1996 - 31 December 2005
Organisation:
NEDBANK
Position:
Bank clerk
Main duties responsibilities:
-Telling
-Foreign exchange
-Bank waste consolation
-Customer care
-Enquiries
Reference:
Ms Brenda Chotto ( 012-***-****)
SECTION C: Education
Name of institution
Year completed
Qualification
University of Durban-Westville
Incomplete
Bachelor of Arts
Courses passed
- Antropology 1 & 2
- English 1
- Language & communication 1
- Philosophy 1
- Political Science 1
- Zulu 1
SECTION D: Courses / In-house training
Name of course/training attended : Start and Improve Your Business (SIYB ) Training of Trainers Programme
Institution: International Labour Organization ( ILO )
Name of course/training attended : Budget Monitoring Essentials For Successful Project Management
Institution: Mango Training Services
Name of course/training attended : Project Management
Institution : Voluntary Service Overseas (VSO)
Name of course/training attended : South African Business Association Management Training
Institution : Center for International Private Enterprise (CIPE ) U.S .Chamber of Commerce
Name of course /training attended : DHIS Level 1
Institution : Foundation For Professional Development (FDP)
Name of course/training attended: Advanced Health Management certificate
Institution: Foundation For Professional Development (FPD)
Name of course/training attended: Labour relations
Institution: Foundation For Professional Development (FPD)
Name of course attended: Role of men and Boys in achieving gender equality
Institution: University of Pretoria (UNPTA)
Name of course attended: Health Care Provision for Men who have sex with men, sex workers and People who use drugs.
Institution : International Centre For AIDS Programs (ICAP)
Name of course attended: Basic training for outreach workers and lay counsellors working with men who have sex with other men
Institution: International Centre For AIDS Programs (ICAP)
Name of course attended: ( I ACT ) Integrated Access to Care & Treatment
Institution : SA Partners
SECTION E: Languages
Afrikaans – Basic
English - Good
French - Basic
Sotho- Basic
Venda - Basic
Xhosa - Good
Zulu – Good
SECTION F: Computer packages
- Microsoft Word – Advanced
- Excel - Advanced
- Power-point - Basic
- Outlook - Intermediate
- Internet
- Typing
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