Over 10 years of experience in customer service field including sales and customer care.
Johnny Rockets Washington, DC
Shift Supervisor May 2009 to July 2017
Opening and closing restaurant.
Provide customer satisfaction with a pleasant dining experience.
Maximize profitability by ensuring portion control, minimizing waste and offering customers new menu to increase the sales.
Direct and help the staff to work as a team.
Maintain restaurant’s network and computer system.
Manage Aloha system that includes adding, editing and running the POS.
GAP INC Washington, DC
Sales Assistant (Seasonal) October 2014 to January 2015
Provide product and promotion information to customers.
Maintain customer database by inputting customer profile and updates in the system.
Help customers by giving suggestions that fit their style and satisfaction.
Update managers with daily sales and summary.
Citibank N.A Jakarta, Indonesia
Financial Consultant February 2002 to September 2004
Assess clients’ financial situation and offer investment products.
Monitor clients’ account by tracking changes to evaluate and recommend strategies to reach higher results.
Report to manager the progress current clients and also potential clients to reach the target.
M.S in Information Technology from Southeastern University, Washington, DC Graduated May 2009
B.S in Business Administration from Pancasila University, Jakarta, Indonesia Graduated May 2001
Programming language Bootcamp by Coding Dojo, Burbank CA Completion Nov 2017
Ruby, Ruby on Rails, SQL, PHP, CodeIgniter, Apache, Git and GitHub.
Database such as MySQL, PostgreSQL and MongoDB.
Experience in Digital Marketing including SEO, Google AdWords, YouTube Ads and Facebook Ads.
Strong skills in Photoshop including design and create advertising brochures, logos, and templates.
Bilingual, fluent in both English and Bahasa.
Ability to manage multiple projects and deadlines.
Attention to detail and commitment to excellence.
Detail-oriented with the ability to handle multiple tasks in a fast paced and deadline driven environment.
Excellent time management skills.