Technical Writer

Jeannie Flaherty

Technical Writer

Personal Info

Address

***** **** **** **, ******, Texas

78750

Phone

737-***-****

E-mail

*********@******.***

Writing Website

http://jflahertydesigns.com

Technical Website

https://jf-utex.github.io

Skills

Research

Process Documentation

Document Management

Project Management

Writing for Target Audience

Organization and Analysis

Markdown Language

Flowcharts

Editing

G Suite

Microsoft Office - Excel, Word,

Sharepoint

Document Control - Confluence/GitHub

Adobe Acrobat/PDF

Visual Design

UI/UX

DITA

HTML, CSS, JavaScript

Mac Systems

Experience

2014 -

present

Office Administrator/Trainer

DePaw Dog Sports, Leander, Texas

Heavy use of G Suite for developing streamlined processes, documentation, and email templates for workflow and customer acquisition process

•

• Flowchart and SOP’s written to allow continuity among staff

• Use of Sketch, iPages, and knowledge of UI for email templates and flyers

• Technical Documentation

2014 -

2017

Senior Clinician

Cranial Technologies, Austin, Texas

Provided education to 100+ employees via Webinars with use of Microsoft Office and PowerPoint

•

Produced written instructions on the use, care, and maintenance of the DOC Band

•

• Use of Sharepoint for document organization and corporate communication 2014 -

2014

Senior Orthotist

University of Virginia, Charlottesville, Virginia

Evaluated, designed, fabricated and followed the fit/function of a variety of orthotic devices

•

Developed and translated documentation (using Google Translate) for full inclusion of patient population

•

1999 -

2013

Staff Orthotist

Shriners Hospital for Children, Houston, Texas

Prepared resource documentation for transitional program with client reading level consideration

•

• Researched and developed protocol for the post operative pectoral orthosis

• Primary researcher for the efficacy of orthopedic device

• Delivered presentation of this research to a national conference

• Scientific and Technical Documentation

Education

2017 The University of Texas, Human Dimensions of Organizations, MA

• Developing leadership skills to solve people oriented problems

• Communication skills to connect, regardless of age and culture 2017 The University of Texas, Full Stack Web Development, Certificate

• Focused on skills of a Full Stack Developer

Proficient in front and back end technologies: HTML5, CSS3, Bootstrap, JavaScript, jQuery, Responsive Design

•

• Markdown Language

• Understanding of visual principles: UI/UX

• GitHub

1993 Northern Arizona University, Dual Degree, BS/BGS

• Bachelor of Science: Zoology

• Bachelor of General Studies: Computer Science

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