JEFFREY D. RIEHM
Innovative IT professional with a diverse and effective combination of education, skills, and training Dedicated to keeping pace with industry changes Ability to make researching, planning, implementing, and evaluating IT processes and technologies more thorough, accessible, and cost-effective Able and prepared to operate at various levels, from the desktop to servers and LAN/WAN infrastructure, to negotiating with vendors and training users Excellent work history and demonstrated career drive, adaptability, and work ethic.
Microsoft Certified Systems Engineer 2003
Cisco Certified Design Associate and Network Associate
Check Point Certified Security Administrator
CompTia Certified: A+, Network+, Security+
ITIL Foundation v3
Active Directory Group Policy
Cisco Extreme Juniper
MS System Center 2012/2007
Check Point SonicWall
MS Forefront Identity Manager
MS Exchange 2010/2007
Dell HP NetApp VMware
Centrify Quest tools
BlackBerry Enterprise Server
Fidelity Investments 2012 to Present Senior Cybersecurity Systems Engineer
Integral member of the Enterprise Infrastructure Directory Services Operations team providing 24 x 7 x 365 Directory and Identity services to the corporate organization, domestic business units, and international business partners accessing Fidelity applications and data. Operations works in conjunction with Engineering to plan, build, and run a complex, multi-forest and multi-realm platform. A Senior Engineer participates in deployments and projects led by Principal Engineers, directly manages projects and deliverables, leads small teams of engineers for component tasks or small-scale projects, and oversees the development and efforts of junior engineers.
DevTech (Contractor to HP Enterprise Services) 2011 to 2012 Security Operations Engineer
Lead Systems Administrator for the DC2 Access Management Team supporting the U.S. Department of Homeland Security. Managed user, service, and server accounts on physical and virtual platforms, Windows domains, Unix systems, security appliances, and enterprise applications. Documented and audited access management deliverables and work processes. Acted as the technical liaison between the Access Management and Security Operations Teams. Obtained DOD Top Secret Clearance.
RMSource 2008 to 2011 Senior Information Technology Engineer
Primary technical and business contact for legacy, SMB, enterprise, and cloud/data center clients in my portfolio. Lead engineer for design, negotiation, implementation, operational support, migrations, business continuity, and disaster recovery for those clients.
Creative Touch Interiors (an HD Supply company) 2004 to 2008 Systems Engineer
Designed, built, tested, deployed and administered multi-server Windows 2003 domain; developed and maintained IT/IS policies and systems documentation. Systems and network administrator for multiple Windows domains; Exchange and BlackBerry administration; application and data support; Tier 3 desktop/user support; printer fleet management; build/maintain image catalog; hardware inventory management; software license management.
Self-employed 2003 – 2004 Information Technology Contractor
Configured equipment rooms and installed equipment boards to local building codes and client specifications. Installed and tested LAN infrastructures (punch-down blocks, CAT 5e cabling, RJ45 jacks, etc.). Inspected and documented existing infrastructures; tested LAN/WAN interfaces and WAN circuits.
New Horizons Computer Learning Center, Orlando, FL 2008 MCSE\CCNA program
Valencia Community College, Orlando, FL 2004 AS – Computer Information Technology
Appalachian State University, Boone, NC 1991 MA – Public History
Coker College, Hartsville, SC 1988 BA – History and Political Science