KIMBERLY M. DYER
Senior Programmer Analyst with 17 years of experience developing and implementing
data entry systems and client reporting. Proven ability to complete time-sensitive projects efficiently with demonstrated adherence to client preferences and technical specifications. Worked closely with both external and internal customers to ensure end user satisfaction.
Microsoft Office Access - Excel - Outlook - PowerPoint – Visio – Visual Studio – Word
Cass Information Systems, Inc., Lowell, MA May 1996-October 2015
Senior Programmer/Analyst, December 1998 – October 2015
Develop proposed systems and system enhancements.
Code, document, and test COBOL programs.
Develop programs and procedures adhering to established departmental standards and guidelines.
Interact with project requesters to ensure correct understanding and business validity of user requests.
Demonstrate results to senior staff and requesters.
Suggests potential improvements to processes and techniques used by client programming that will result in improved quality and/or responsiveness for our clients.
Mentor and train programming staff members.
Develop data entry programs using SCOBOL.
Provide ad hoc reporting for external and internal customers.
Senior Account Manager, May 1996 -December 1998
Respond to and investigate client inquiries concerning data processing and other issues affecting the account’s relationship; implement changes or enhancements to existing procedures to overcome operational or data processing deficiencies by executing periodic operational reviews; define and test all data entry system changes and reporting output changes; implement client specifications for new and existing accounts.
Initiate client contact through visits to their locations; analyze clients’ needs and make clients aware of new products and services of benefit to them; maintain operations manuals and develop additional client documentation as needed.
Actively participate in staff meetings to communicate clients’ concerns and suggestions; make management aware of suspect or problem conditions that require additional attention or threaten the account relationship; develop a thorough understanding of the role of each department; communicate and work closely with every department.
Southern New Hampshire University, Manchester, NH GPA: 3.86
M.S. Information Technology May 2006
University Of New Hampshire, Durham, NH GPA: 3.00
B.A. History May 1998
Advanced MS Access – University of Massachusetts, Lowell, MA
Introduction to HTML– University of Massachusetts, Lowell, MA
Introduction to Python 3 – New Horizons Computer Learning Center, Nashua, NH
SQL Fundamentals – New Horizons Computer Learning Center, Nashua, NH
SQL Advanced Querying – New Horizons Computer Learning Center, Nashua, NH
Agile Project Management – New Horizons Computer Learning Center, Nashua, NH
Available upon request