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Customer service representative

Ellenwood, GA
March 24, 2018

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Shantinique Johnson

Ellenwood, GA *****


To obtain a position as a team lead, where I can utilize my skills Work Experience


Dicks Sporting Goods Distribution - Camp Creek Estates, GA September 2016 to Present

Sort out items

Scan items to correct label and box

Process items into computer

Ship items to correct locations

Scan paperwork and place with shipped items

Pick online orders to to shipped

Maintain work flow of processing department

Receiving work in From other departments

Communicate with other departments/supervisors about work coming into warehouse via walkie talkie. Call Center Representative

Chime Solutions - Morrow, GA

October 2015 to March 2016

Open enrollment for health insurance

Change plabs

Start new plans

Answer customer questions and concerns

Save data to computer file

Set up payment dates

Captain D's

Collect Money

March 2015 to October 2015


• Take orders

• Collect Money

• Keep area clean

• Close store

• Stock

Highland Financial

Collection agent - Tucker, GA

December 2013 to April 2014

• Must have the ability to maintain a high level of confidentially. Taking payments daily

• Must be able to deal with irate and/demanding customers and employee in an effective manner

• Employee must be respectful, courteous, pleasant, helpful and attentive at all times Customer Service Representative

ADT Call Center - Atlanta, GA

March 2012 to November 2013

• Must be able to work at a aggressive productive environment in an efficient manner

• Setting up appointments to get in the system. Answer customer complaints Store Manager

Gold - Morrow, GA

November 2008 to February 2012

• Assisted the customers bring in gold and give them the value for the merchandise

• Test the gold for quality control and pay the customer for their gold

• Secured the gold merchandise in a safe. Trained new employee

• Maintain account payable and receivables for profit on a daily report Customer Service Representative

South Dekalb Mall - Atlanta, GA

June 2007 to November 2008

• Assisted customers ring up merchandise, unpacked and stocked merchandise on floor displays

• Maintain inventory of all products in the store. Handle cash at open/close o store hours

• Maintain account receivable and merchandise sold on the daily end report

• Order merchandise as needed


Paralegal Studies

Atlanta Technical College


Morrow High School

June 2008

Additional Information


Computer proficient using Microsoft Words, Excel and PowerPoint and account payable and receivable Type 40 words per minute

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