Customer service representative
Resume:
Shantinique Johnson
Ellenwood, GA *****
*************@*****.***
To obtain a position as a team lead, where I can utilize my skills Work Experience
Processor/support
Dicks Sporting Goods Distribution - Camp Creek Estates, GA September 2016 to Present
Sort out items
Scan items to correct label and box
Process items into computer
Ship items to correct locations
Scan paperwork and place with shipped items
Pick online orders to to shipped
Maintain work flow of processing department
Receiving work in From other departments
Communicate with other departments/supervisors about work coming into warehouse via walkie talkie. Call Center Representative
Chime Solutions - Morrow, GA
October 2015 to March 2016
Open enrollment for health insurance
Change plabs
Start new plans
Answer customer questions and concerns
Save data to computer file
Set up payment dates
Captain D's
Collect Money
March 2015 to October 2015
Cashier
• Take orders
• Collect Money
• Keep area clean
• Close store
• Stock
Highland Financial
Collection agent - Tucker, GA
December 2013 to April 2014
• Must have the ability to maintain a high level of confidentially. Taking payments daily
• Must be able to deal with irate and/demanding customers and employee in an effective manner
• Employee must be respectful, courteous, pleasant, helpful and attentive at all times Customer Service Representative
ADT Call Center - Atlanta, GA
March 2012 to November 2013
• Must be able to work at a aggressive productive environment in an efficient manner
• Setting up appointments to get in the system. Answer customer complaints Store Manager
Gold - Morrow, GA
November 2008 to February 2012
• Assisted the customers bring in gold and give them the value for the merchandise
• Test the gold for quality control and pay the customer for their gold
• Secured the gold merchandise in a safe. Trained new employee
• Maintain account payable and receivables for profit on a daily report Customer Service Representative
South Dekalb Mall - Atlanta, GA
June 2007 to November 2008
• Assisted customers ring up merchandise, unpacked and stocked merchandise on floor displays
• Maintain inventory of all products in the store. Handle cash at open/close o store hours
• Maintain account receivable and merchandise sold on the daily end report
• Order merchandise as needed
Education
Paralegal Studies
Atlanta Technical College
2009
Morrow High School
June 2008
Additional Information
SKILLS
Computer proficient using Microsoft Words, Excel and PowerPoint and account payable and receivable Type 40 words per minute
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