Engineer Desktop Support L2
Resume:
Vinit Kumar Pandey
Mobile:-999-***-****
Email id :-
Pandey.k.vinit@gma
il.com
Father-
Mr. S.K. Pandey
Mother-
Mrs. Saroj pandey
Correspondence
Address :- 6/462
Dakshinpuri Ext. Near
virat cinema
Ambedkar Nagar
New Delhi -110062
Permanent
Address:-
Vill – Isharu
Post – Bhagalpur
Distt - Deoria
State – U.P.
Pin – 274602
Personal Data :-
D.O.B – 8 May -1986
Sex – Male
Nationality – Indian
Marital state – Single
Strength :-
. Hard worker.
. Punctual.
. Keen learner.
. Flexibility.
Languages :-
. English.
. Hindi.
Hobbies :-
.Making new Friend’s
.Listening to Music
Resume Title : IT Engineer Total Experience : 5 Year
VINIT KUMAR PANDEY
Objective
To add value of excellence & higher efficiency to the company as well as to myself. To improve my level of reliability continuously through hard work and contributing quality ideas to deliver quality product.
Personal Skills
Comprehensive problem solving abilities; Excellent communication skills; Attitude to understand and mold as per competitive global environment, deal with people and willingness to learn, face challenges and act as a team member.
Field of interest
Server/ Windows Administrator in IT Field.
Professional Experience
Position Organization Period Nature of Work
Sr. Desktop Engineer.
IBM Pvt. Ltd. Client
site Amway India
Pvt .Ltd Gurgaon
payroll of NET
Connect Global Ltd.
28sept.2015 to Till date Configuring and
installing AS400
display, SQL server
Desktop Support
Engineer L2.
Wipro InfoTech
‘Client Site Indus
Towers Ltd Gurgaon
payroll of Vayam
info solution. New
Delhi.
Nov 2012 to Sept 2015 .
Updating the
software’s and their
Service packs
Troubleshooting
problems related to
various applications
Video Conference
Manage with IP
Take the backup of
blackberry & restore
Desktop Support
Engineer.
Integral Computer
Pvt. Ltd. New Delhi.
March 2011 to Nov 2012.
Look desktops and
Laptops.
Software Support i.e.:
Windows, MS-Office,
Anti-Virus.
Maintain records of IP
addresses.
Troubleshooting of
printers.
Manage Mailing
system (MS outlook)
Desktop Support
Engineer.
Jyoti InfoTech Pvt.
Ltd. New Delhi.
Feb 2009 to March 2011. Systems Maintenance
Hardware Support
(Troubleshooting)
Networking Support
(LAN)
(Troubleshooting)
Software Support
(MS-Office, Anti-
Virus
Job Profile:- Sn. Desktop Engineer
Client Gurgaon Amway India Intel net Global Gurgaon Description:-
Configuring and installing AS400 display, Printer sessions, troubleshoot first contact AS400 issues of the users.
Monitoring of all critical Servers & network devices using multiple consoles like AS400 monitoring console, SQL server, F5 web console & escalate to concern team for any alert or failure.
Domain Migrations for new users with all required configurations.
Configuring multiple mailbox & profile over single domain account.
Configuring domain account & account properties using Active Directory.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Configuring Outlook Mobile Access (OMA) for the portable device like I phone, I Pad, Windows mobile and exchange feature mobile.
Performs general preventative maintenance tasks on computers, laptops, printers
Customize desktop hardware to meet user specifications and site standards
Installation and Configuration USB & Network printers..
Configure and troubleshoot office,2007.2010,2013
MacAfee Anti-Virus Installation and Updating.
Installing and configuring Internet data card.
Configure and troubleshoot of Video Conference
Managing networking, Cabling, IP addressing,
Managing & providing permissions on shared folders.
Windows Migration Windows XP, to Windows 7,Win 8.1
Knowledge of E-Helpline, Remedy tool is using for call management.
Respond to telephonic calls, emails, instant manage and assigned ticket from users,
assign work orders / incident to appropriate support team and follow up until closure Operational Responsibility
Dealing with hardware and application support queries and issues reported to the
Support desk
Provide user data and application recovery
Use diagnostic tools to troubleshoot problems associated with network
Connectivity and workstation hardware/software
Responsible for tracking hardware and software inventory
Take ownership and responsibility of queries, issues and problems assigned
Coordinate and manage relationship with vendors and support staff that provide hardware software network problem resolution
Maintains I.T. records and tracking for area of responsibility Description:-
Installing, configuring, managing and administering Operating systems Win2k3,Win XP, Win2k Professional, Win2k Server,with Patch Management
Updating the software’s and their Service packs
Remote access connectivity and their permissions.
Support Desktop/Laptop HCL, HP and Dell. This involved all Software and Hardware related Problem.
Creating and Managing user’s ID in AD Domain Environment.
Managing and troubleshooting user accounts, login related issues. Professional Courses / Qualification
Courses / Qualification Institute Period
.Advance Diploma in Computer Hardware
& Networking.
.MCP Certified.
Jetking Infotrain South Ext
New Delhi.
15 Month’s
Educational Qualification
High school from U.P. Board with 2nd division.
Intermediate from U.P. Board with 1st division.
Graduation from Gorakhpur University with 2nd division. Technical skills
Others:, MS- Office, and other software.
Anti-Viruses: Trend Micro, MacAfee and Symantec corporate edition.
Take the backup of blackberry & restore it.
Hardware:-
Assembling and disassembling a PC. PC Maintenance and Troubleshooting, working with system Utilities, working with BIOS/CMOS & Device and Drivers. Operating System:-
Installation of windows, XP Home and Professional edition, 2003 & 2008 server and Vista, Linux, Windows7 Operating system.
Managing Local User and Groups, Managing Files and folder, Working with Local and Network Printers, Restore of ASR, system state and registry & its Backup, Troubleshoot the boot, Process, Managing Network and connections. RIS.
Unattended Installation and disk image installation, Recovery console, configure Data Agent. Network Services:-
Network Protocol, Configuration of DNS, DHCP, ICS, NAT, TELNET, VPN, RADIUS. CCNA: -
IP addressing, Basic Router Configuration, Routing Protocol, IP Routing. Redhat Linux:-
User and group Permission, Package Management, Network Configurations Installation of drivers and running commands.
Curriculum Projects
1. Project Titles: “IBM Pvt. Ltd. ( Client site Amway India Pvt .Ltd Gurgaon )”. Duration : Sept. 28th 2015 to Till date Role : Sn. Desktop Engineer Brief Overview Of Project: Objective of this project is to support the customers on site. My responsibilities include Hardware, software and Networking support. Configuring and installing AS400 display, SQL server, F5 web console, It involves troubleshooting issues related to hardware components, Anti-Virus (Semantic & Trend Micro) and Operating Systems (XP, Win07). Expected Salary: As per company standard.
Declaration
I hereby declared that all the above written particulars and details are true to the best of my knowledge and belief and can be proven, Whenever Required.
Place: Vinit Kumar Pandey
Date:
Contact this candidate