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Engineer Desktop Support L2

New Delhi, DL, India
24 k
March 24, 2018

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Vinit Kumar Pandey



Email id :-



Mr. S.K. Pandey


Mrs. Saroj pandey


Address :- 6/462

Dakshinpuri Ext. Near

virat cinema

Ambedkar Nagar

New Delhi -110062



Vill – Isharu

Post – Bhagalpur

Distt - Deoria

State – U.P.

Pin – 274602

Personal Data :-

D.O.B – 8 May -1986

Sex – Male

Nationality – Indian

Marital state – Single

Strength :-

. Hard worker.

. Punctual.

. Keen learner.

. Flexibility.

Languages :-

. English.

. Hindi.

Hobbies :-

.Making new Friend’s

.Listening to Music

Resume Title : IT Engineer Total Experience : 5 Year



To add value of excellence & higher efficiency to the company as well as to myself. To improve my level of reliability continuously through hard work and contributing quality ideas to deliver quality product.

Personal Skills

Comprehensive problem solving abilities; Excellent communication skills; Attitude to understand and mold as per competitive global environment, deal with people and willingness to learn, face challenges and act as a team member.

Field of interest

Server/ Windows Administrator in IT Field.

Professional Experience

Position Organization Period Nature of Work

Sr. Desktop Engineer.

IBM Pvt. Ltd. Client

site Amway India

Pvt .Ltd Gurgaon

payroll of NET

Connect Global Ltd.

28sept.2015 to Till date Configuring and

installing AS400

display, SQL server

Desktop Support

Engineer L2.

Wipro InfoTech

‘Client Site Indus

Towers Ltd Gurgaon

payroll of Vayam

info solution. New


Nov 2012 to Sept 2015 .

Updating the

software’s and their

Service packs


problems related to

various applications

Video Conference

Manage with IP

Take the backup of

blackberry & restore

Desktop Support


Integral Computer

Pvt. Ltd. New Delhi.

March 2011 to Nov 2012.

Look desktops and


Software Support i.e.:

Windows, MS-Office,


Maintain records of IP


Troubleshooting of


Manage Mailing

system (MS outlook)

Desktop Support


Jyoti InfoTech Pvt.

Ltd. New Delhi.

Feb 2009 to March 2011. Systems Maintenance

Hardware Support


Networking Support



Software Support

(MS-Office, Anti-


Job Profile:- Sn. Desktop Engineer

Client Gurgaon Amway India Intel net Global Gurgaon Description:-

Configuring and installing AS400 display, Printer sessions, troubleshoot first contact AS400 issues of the users.

Monitoring of all critical Servers & network devices using multiple consoles like AS400 monitoring console, SQL server, F5 web console & escalate to concern team for any alert or failure.

Domain Migrations for new users with all required configurations.

Configuring multiple mailbox & profile over single domain account.

Configuring domain account & account properties using Active Directory.

Install, upgrade, support and troubleshoot for printers, computer hardware.

Configuring Outlook Mobile Access (OMA) for the portable device like I phone, I Pad, Windows mobile and exchange feature mobile.

Performs general preventative maintenance tasks on computers, laptops, printers

Customize desktop hardware to meet user specifications and site standards

Installation and Configuration USB & Network printers..

Configure and troubleshoot office,2007.2010,2013

MacAfee Anti-Virus Installation and Updating.

Installing and configuring Internet data card.

Configure and troubleshoot of Video Conference

Managing networking, Cabling, IP addressing,

Managing & providing permissions on shared folders.

Windows Migration Windows XP, to Windows 7,Win 8.1

Knowledge of E-Helpline, Remedy tool is using for call management.

Respond to telephonic calls, emails, instant manage and assigned ticket from users,

assign work orders / incident to appropriate support team and follow up until closure Operational Responsibility

Dealing with hardware and application support queries and issues reported to the

Support desk

Provide user data and application recovery

Use diagnostic tools to troubleshoot problems associated with network

Connectivity and workstation hardware/software

Responsible for tracking hardware and software inventory

Take ownership and responsibility of queries, issues and problems assigned

Coordinate and manage relationship with vendors and support staff that provide hardware software network problem resolution

Maintains I.T. records and tracking for area of responsibility Description:-

Installing, configuring, managing and administering Operating systems Win2k3,Win XP, Win2k Professional, Win2k Server,with Patch Management

Updating the software’s and their Service packs

Remote access connectivity and their permissions.

Support Desktop/Laptop HCL, HP and Dell. This involved all Software and Hardware related Problem.

Creating and Managing user’s ID in AD Domain Environment.

Managing and troubleshooting user accounts, login related issues. Professional Courses / Qualification

Courses / Qualification Institute Period

.Advance Diploma in Computer Hardware

& Networking.

.MCP Certified.

Jetking Infotrain South Ext

New Delhi.

15 Month’s

Educational Qualification

High school from U.P. Board with 2nd division.

Intermediate from U.P. Board with 1st division.

Graduation from Gorakhpur University with 2nd division. Technical skills

Others:, MS- Office, and other software.

Anti-Viruses: Trend Micro, MacAfee and Symantec corporate edition.

Take the backup of blackberry & restore it.


Assembling and disassembling a PC. PC Maintenance and Troubleshooting, working with system Utilities, working with BIOS/CMOS & Device and Drivers. Operating System:-

Installation of windows, XP Home and Professional edition, 2003 & 2008 server and Vista, Linux, Windows7 Operating system.

Managing Local User and Groups, Managing Files and folder, Working with Local and Network Printers, Restore of ASR, system state and registry & its Backup, Troubleshoot the boot, Process, Managing Network and connections. RIS.

Unattended Installation and disk image installation, Recovery console, configure Data Agent. Network Services:-

Network Protocol, Configuration of DNS, DHCP, ICS, NAT, TELNET, VPN, RADIUS. CCNA: -

IP addressing, Basic Router Configuration, Routing Protocol, IP Routing. Redhat Linux:-

User and group Permission, Package Management, Network Configurations Installation of drivers and running commands.

Curriculum Projects

1. Project Titles: “IBM Pvt. Ltd. ( Client site Amway India Pvt .Ltd Gurgaon )”. Duration : Sept. 28th 2015 to Till date Role : Sn. Desktop Engineer Brief Overview Of Project: Objective of this project is to support the customers on site. My responsibilities include Hardware, software and Networking support. Configuring and installing AS400 display, SQL server, F5 web console, It involves troubleshooting issues related to hardware components, Anti-Virus (Semantic & Trend Micro) and Operating Systems (XP, Win07). Expected Salary: As per company standard.


I hereby declared that all the above written particulars and details are true to the best of my knowledge and belief and can be proven, Whenever Required.

Place: Vinit Kumar Pandey


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