Customer Service Information Technology

Location:

Bourne, MA

Posted:

March 21, 2018

Contact this candidate

Resume:

*A Thompson Way •Buzzards Bay, MA *****

PHONE: 1-508-***-****

EMAIL: *********@*****.***

Willie Clarence Calvin

OBJECTIVE:

Seeking a dynamic and challenging work environment in which to further my career in the software and hardware field.

PROFESSIONAL QUALIFICATIONS & VITAE

•Experienced in the setup and testing of new software and hardware.

•10+ years in customer relations.

•Awarded Positive Customer Service by Meditech for years: 2008, 2010, 2012, 2015, and 2016

•Awarded Customer Service Excellent award by Wal-mart for years: 2002, 2004, 2006, 2007, 2008, 2009, 2011, 2012, 2014, 2015, 2016.

•Instrumental as Team Leader to implement change in software update procedures for Hospitals.

•Experienced in successfully training new employees on standard operation procedures.

•Member of team in creation of web based update processes

•Successfully facilitate customer trainings.

•Successfully conduct conference calls & web-ex’s for both training and troubleshooting purposes.

•Working as part of a team to implement changes to meditechs internal/external website.

•Astute problem-solving skillsLead a team to change the process of how hospitals updated software.

•Excellent time management skills.

•Experienced in oral & written communications.

•Proficient in all aspects of computers including Microsoft Office Suite; Windows, and SQL.

PROFESSIONAL EXPERIENCE

June 2006 - October 2016

Senior Application Specialst for Medical Information Technology (Meditech)• Westwood,Massachusetts

•Establish relationships with various service & programming groups to troubleshoot issues & develop long term solutions effectively.

•Support ADM/ABS/MRI/HIM/MIS/EMRT/BAR/OE/SCH/RAD/HL7 customers with acute, long term care and/or behavioral health software by providing excellent customer service while troubleshooting update-related issues in a timely manner.

•Facilitate all aspects of NEW software implementation for new and existing customers. Including: Onsite training, Control over TEST & LIVE period, pre-testing application codes prior to launch, & troubleshooting after completion to ensure long-term accuracy.

•Evaluate daily workload and prioritization of projects to ensure timely completion, all while adhering to policies and procedures of Meditech Senior Specialist.

•Train new employees according to standard operating procedures.

•Work on projects to improve the Update Group.

•Review and update internal and external documentation.

•Part of a testing team to improve accuracy with ICD10.

May 2002 -June 2016

Sales Associate for Walmart Inc • Wareham, Massachusetts

•Assist a team to ensure rapid customer turnaround.

•Training new employees per company guidelines.

•Promote long-term goal of customer’s loyalty and satisfaction.

EDUCATION:

Eastern Nazarene College, Bachelors of Science

Cape Cod Community College, Associates Information Technology