Customer Service Data Entry

SARAH RAM

*** ********** ● Brampton, ON, L*Y *V* ● 647-***-**** ● **********@*****.***

HUMAN RESOURCES INTERN

SUMMARY OF QUALIFICATIONS

Strong interpersonal skills, strong decision making skills, problem solving skills, goal oriented, strong team player, works well individually

Decision making skills, with keen attention to detail and critical thinking skills

Possess excellent organizational and communication skills, with proven ability to work with confidential information with discretion

Strong independent work ethic

Experienced in customer service and administrative work, primary emphasis on managing personnel files, data entry and accurate recordkeeping

Proficient in MS Office

PROFESSIONAL EXPERIENCE

Customer Service Representative Apr 2017 - Present

Lastman’s Bad Boy, Brampton ON

Respond to customer issues; provide information and ensure their needs are met

Communicate with customers regarding service issues as necessary; liaise with distribution center regarding shipment of orders as necessary

Works independently when opening and closing store

Document and create service order and follow up with customer problems regarding product

Multitasked when working alone with phone calls and data entry

Enter service orders into system and maintain with proper documentation daily

Organized and maintained hard copy of bills

Ability to prioritize workload

Maintain both hard and soft copies of filing; handle data entry and other essential administrative work

Assisted in creation of employee schedules

Train new employees on ANZIO; ensuring they are competent at all times

Teacher Feb 2015 - Apr 2017

Vidya Learning Center, Brampton, ON

Used strong interpersonal skills to interact with students and their parents

Created and delivered lesson plans to students, adapting teaching style to meet the various needs of diverse learners

Adapted to teach different curricula; and ensured content was up to date

Communicated with students about school work; provided feedback in order to see improvements

EDUCATION

Bachelor’s Degree - Human Resource Management Expected 2019

Humber College, Toronto, ON

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