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Customer Service Manager

March 20, 2018

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Michael Collins


Objective: To pursue a professional career where I can utilize my leadership skills and experience to grow and achieve a new opportunity with vigor and drive.

Work History:

1994 to present Fox Pool Corporation 3490 Board Road York Pa 17406

Position: Operations Manager (1994 – present)

Responsible for overall management of day-to-day operations of multiple divisions and combination of all departments to complete a finished shipping product. Ensuring quality customer service while controlling costs and maintaining profitability.

Warehouse Management –Utilization of RF controls of inventory management from receipt of raw goods to release of finished product.

Quality control standards are set buy division and approved by pre-determined standards per management.

Supply Chain Management –Controlled and maintained with the use of JIT technology. Experience with VAI systems.

Mange 65 Manufacturing Employees, 4 Engineers, 4 Warehouse Employees

Implemented Lean Manufacturing Processes

Organized and created transportation for inbound and outbound domestic freight

Forecasting and Budgeting for all manufacturing divisions (averaging $2 million monthly)

Worked with National Sales Manager to increase sales in low markets by 40% from 2016 to present

Created and standardized new product lines in the industry to improve market placement.

Facility Management: Implemented a structure of safety for personnel in the building. All persons on the premises must log in and have visitation identification.

Staff Management: weekly meetings with senior staff to address any daily issues.


OSHA Certified

Certified Daily Safety OSHA Compliance Report Manager

Forklift Certified Trainer


Graduated from St. Louis University 1994

Degree in Philosophy with a minor in English

References Available Upon Request

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