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Project Management, QA Management, QA Analyst

Santa Clara, CA
March 20, 2018

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Technically sophisticated and innovative professional, armed with in-depth knowledge and 15+ years hands-on professional experience in managing the entire project life-cycle from strategic plan to tactical deployment activities. Hardworking Project Manager with track record of managing complex technical projects from conceptualization to delivery, possess verifiable success in managing complex projects simultaneously with focus on budget, timeline, engineering design and contract review. Highly adept at instituting procedures that save time, reduce costs, and eliminate redundancies. Known and respected for combining program/portfolio management expertise with strong quality assurance background to deliver effective business solutions that meet and exceed organization standard of excellence.

Technical Project Management

Research & Troubleshooting

Leadership & Mentoring

Project Planning & Coordination


Sprint Backlog Management


Clients Relations

Quality Management

Continual Service Improvement

Estimation Techniques

Stakeholder Management

Reporting & Documentation


Agile Development


Project Management Professional (PMP)®,

Professional Scrum Master (PSM 1,

PMI-ACP (Project Management Institute – Agile Certified Practitioner) – In progress

ServiceNow Certified System Administrator


QA Project Manager – Flexera Software LLC. Feb. 2014 – Present

Successfully managed monthly product releases and subject matter expert for process improvement and performance optimization

Use Jira/Confluence as a tool for tracking the project progress, daily reports, burn-down charts, defect tracking and knowledge transfer. Use Jira as a tool for improving estimation techniques and managing Epics/Stories/Tasks

Led from initiation to implementation, acquiring and customizing ServiceNow SaaS Cloud-based instance for entire corporation, including Incident management, customer support portal, project management system, Scrum and SDLC applications

Participated and managed transition aspects upon acquisition of BDNA Corp. by Flexera in 2017 that included migration of Incident Management system and customer’s base

Drove transition from Waterfall to Agile process of a global team (US, China) that helped to establish delivery of product increments on the monthly basis. Actively participated in Sprint planning, review and retrospective sessions, backlog grooming and used different tactics and techniques for removing impediments.

Designed, implemented and maintained Scrum process and SDLC in Service-Now SaaS platform for each service and cross functional team (Development, QA and Support)

As a certified ServiceNow System Administrator, managed all user accounts for corporation as well as all customer’s bases

Perform project leadership functions, such as preparing project plans, specifying release candidates, monitoring and reporting on project progress, highlighting risks against the plan and desired solution, and mentoring team members

Communicate frequently with product owners, all project stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction

Created requirements for automating build, reducing manual effort by 50-75% with Continuous Integration (CI) and deployment processes

Translate business requirements into traceable matrix and use matrix to support application development requests

Troubleshoot production issues and support triage, reporting and correction of production software.

Build high performing QA scrum team from ground up with an average size of 5 members. Define team structures, roles and responsibilities

Team Lead – Software QA – BDNA Corporation Sep. 2009 – Feb. 2014

Cultivated and disseminated knowledge of quality assurance best practices. Guided and mentored the organization on quality principles such as system, unit, regression, load, and acceptance testing methods

Developed, established, and executed quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles

Prepared and delivered reports, recommendations, or alternatives that addressed existing and potential trouble areas in IT systems and projects across the organization

Verified and revised quality assurance standards as needed

Tested any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications

Led many successful testing projects from inception to delivery and maintenance. Led the project of Microsoft Gold Certification for the core BDNA product

Implementation Consultant for customer projects including Discover, an inventory solution for Fortune 500 companies with highest security levels standards for clients JP Morgan Chase, State of California, Worldbank.

Performed release management and application deployment for all core BDNA products

Software QA Engineer – BDNA Corporation Mar. 2005 – Sep. 2009

Tested IT assets governance software, in charge of discovering and managing data from hardware, operating systems and applications storing all collected information in a central repository

Verified build process stability, monitored and interpreted BIT (Backend Integration Test) reports

Led the testing of BDNA iGovern Suite, Asset Reconciliation application, designed to reconcile asset management and ERP fixed asset systems with actual IT assets on the enterprise level network

Verified system stability under load and identified performance degradation. As a result the product stability and performance improved by 50%

Developed an understanding of the various applications and general business knowledge

Software Quality Engineer – XO Communications Inc. Nov. 2000 – Jan. 2004

Performed validation and maintained a large, custom written, shared, web hosting platform providing web hosting, email, and other services to hundreds of thousands of web sites under several different co-brands

Tested implementation of Windows based shared web hosting add-on platform for the hosting platform and validated integration of e-commerce applications into the platform

Led testing projects, which included project plans, acceptance test plans, test plans and test scripts for MySQL, MS-SQL, MS Exchange and streaming media implementations on award-winning XO and Microsoft’s bCentral shared hosting platform

Developed load testing test scenarios utilizing Segue`s Silk Performer for performance test of web-servers, e-commerce applications, streaming media and databases, ran the same tests on a NT and UNIX accounts for comparison

Investigated and presented to software engineering and quality engineering teams the potential use of automation packages such as MS Web Application Stress Tool, Silk Test, Silk Performer and WinRunner


Masters of Science in Chemical Engineering

Mendeleyev University of Chemical Technology of Russia, Moscow


Project Management practicums, DeAnza College, Cupertino, CA,

ServiceNow System Administration, San Diego, CA,

Pentaho Business Analytics Training Classes, On-site training,

UNIX system Administration, UCSC-Extension, San Jose, CA,

Introduction to Oracle SQL, UCSC-Extension, San Jose, CA

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