Manager Customer Service
Resume:
Anthony G. Lacy
Red Hill, PA 18076
********@*******.***
Health Care/ Customer Service professional in the healthcare industry with a proven track record in adolescent, child and adult care and case management/UR. Crisis Intervention and Epic Credentialed Training
OBJECTIVE: To obtain a position in Healthcare/ Customer Service with the possibility of advancement
WORK HISTORY
Healthcare IT Leaders
GO-Live Support- Epic ATE- ASAP Application 02/2018-
Onsite support (elbow to elbow)
Answering questions from end-users
Placing help desk tickets and followed up on those tickets
Rounding to ensure that end-users had appropriate functionality of software
St. Luke’s Health Network-
EPIC Credentialed Trainer- ASAP Application 09/2015-01/2016
While working as a Epic Credentialed Trainer- ASAP 2015 module with St. Luke's University Health Network.
Teaching ER Physician Classes Day 1 and Day 2(Personalization Lab)
Teaching ER Nurses Day 1 and Day 2
Teaching ER Tech’s
Teaching Case Manager Day 1
GO-Live Support 01/2016-02/2016
Onsite support (elbow to elbow)
Answering questions from end-users
Placing help desk tickets and followed up on those tickets
Rounding to ensure that end-users had appropriate functionality of software
Crisis Worker/Mental Health Tech 2011 to 2018
While working as a Crisis Worker some of my duties included.
Proficient as a end-user with Epic Clin-Doc Application
Interview clients to identify personal or family problems and help them obtain the needed social services
Work with doctors to identify environmental relationships underlying the patient's health problem
Linkage and Referrals
Facilitate appropriate utilization of hospital resources
Liaison with managed care representatives to provide necessary communication of clinical information
Imaging Sciences International Customer Advocate 2008 to 2009
Maintained accurate records of customer contacts Provide customer base with timely and accurate information
Helped the tech support department
Assisted customer base with processing orders
Maintained VOC's for the entire customer base
Scheduled Field Service Tech's and Onsite training's
Managed customer complaints De-escalated customer calls when needed
Huntington Hospital D/C Planner/Intake Counselor 2005 to 2006
Verified patient’s insurance
Notified the on-call MD prior to patient’s admission to the BH units.
Met with patient’s and assist them with completing all admission paperwork.
Actively worked with with the MD and Nursing Staff to create an appropriate care plan, ordered DME's, made referrals to SNF, for aftercare for patients.
Pacific Clinics Case Manager (AB1421) 2003 to 2005
Acted as a Case Manager in a program for forensic consumers who committed a misdemeanor crime
Because of their mental illness and were declared incompetent to stand trial, under (California Assembly Bill 1421).
Enki Youth and Family Case Manager/MHW III 2001 to 2003
Verified client’s insurance, scheduled intakes, and met with them to assist with completing admission paperwork for outpatient Behavioral Health Service
Managed a case load of 32 meds only client
Scheduled new referrals for out-patient intakes
Aurora Charter Oak Behavioral Health Case Manager 2000 to 2001
Discharged patients
Completed psychosocial assessments
Maintained daily contact with patient’s insurance to get authorization for days of stay (Utilization Review)
RTI Children's Team Center Case Manager 1999 to 2000
Worked directly with doctors to identify environmental relationships underlying the patient's health problem
Administered group therapy
Maintained a therapeutic living environment
Gateways Hospital Psychiatric Aid 1998 to 1999
Monitored environment for patient safety
Provided and lead patient groups
Participated in patient teaching and treatment formalization plans
Assisted adolescent/child clients in completing therapeutic and academic assignments
Oversaw day to day program
Pacific Clinics Mental Health Worker 1997 to 1998
Monitored environment for patient safety
Provided and lead patient groups
Participated in patient teaching and treatment formalization plans
Assisted adolescent/child clients in completing therapeutic and academic assignments
Oversaw day to day program
Colombia Las Encinas Hospital Mental Health Worker 1996 to 1997
Monitored environment for patient safety
Provided and lead patient groups
Participated in patient teaching and treatment formalization plans
Assisted adolescent/child clients in completing therapeutic and academic assignments
Oversaw day to day program
Pine Grove Hospital Mental Health Worker 1995 to 1996
Monitored environment for patient safety
Provide and lead patient groups
Participate in patient teaching and treatment formalization plans
Assist adolescent/child clients in completing therapeutic and academic assignments
Oversee day to day program
Children Are Our Future Child Care Worker 1991 to 1994
Residential Group Home
Monitor environment for patient safety
Provide and lead patient groups
Participate in patient teaching and treatment formalization plans
Assist adolescent/child clients in completing therapeutic and academic assignments
Oversee day to day program
EDUCATION
Columbia College of Hollywood
Contact this candidate