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Manager Customer Service

Location:
Red Hill, PA
Posted:
March 20, 2018

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Resume:

Anthony G. Lacy

*** ********** *****

Red Hill, PA 18076

267-***-****

626-***-****

ac4vm3@r.postjobfree.com

Health Care/ Customer Service professional in the healthcare industry with a proven track record in adolescent, child and adult care and case management/UR. Crisis Intervention and Epic Credentialed Training

OBJECTIVE: To obtain a position in Healthcare/ Customer Service with the possibility of advancement

WORK HISTORY

Healthcare IT Leaders

GO-Live Support- Epic ATE- ASAP Application 02/2018-

Onsite support (elbow to elbow)

Answering questions from end-users

Placing help desk tickets and followed up on those tickets

Rounding to ensure that end-users had appropriate functionality of software

St. Luke’s Health Network-

EPIC Credentialed Trainer- ASAP Application 09/2015-01/2016

While working as a Epic Credentialed Trainer- ASAP 2015 module with St. Luke's University Health Network.

Teaching ER Physician Classes Day 1 and Day 2(Personalization Lab)

Teaching ER Nurses Day 1 and Day 2

Teaching ER Tech’s

Teaching Case Manager Day 1

GO-Live Support 01/2016-02/2016

Onsite support (elbow to elbow)

Answering questions from end-users

Placing help desk tickets and followed up on those tickets

Rounding to ensure that end-users had appropriate functionality of software

Crisis Worker/Mental Health Tech 2011 to 2018

While working as a Crisis Worker some of my duties included.

Proficient as a end-user with Epic Clin-Doc Application

Interview clients to identify personal or family problems and help them obtain the needed social services

Work with doctors to identify environmental relationships underlying the patient's health problem

Linkage and Referrals

Facilitate appropriate utilization of hospital resources

Liaison with managed care representatives to provide necessary communication of clinical information

Imaging Sciences International Customer Advocate 2008 to 2009

Maintained accurate records of customer contacts Provide customer base with timely and accurate information

Helped the tech support department

Assisted customer base with processing orders

Maintained VOC's for the entire customer base

Scheduled Field Service Tech's and Onsite training's

Managed customer complaints De-escalated customer calls when needed

Huntington Hospital D/C Planner/Intake Counselor 2005 to 2006

Verified patient’s insurance

Notified the on-call MD prior to patient’s admission to the BH units.

Met with patient’s and assist them with completing all admission paperwork.

Actively worked with with the MD and Nursing Staff to create an appropriate care plan, ordered DME's, made referrals to SNF, for aftercare for patients.

Pacific Clinics Case Manager (AB1421) 2003 to 2005

Acted as a Case Manager in a program for forensic consumers who committed a misdemeanor crime

Because of their mental illness and were declared incompetent to stand trial, under (California Assembly Bill 1421).

Enki Youth and Family Case Manager/MHW III 2001 to 2003

Verified client’s insurance, scheduled intakes, and met with them to assist with completing admission paperwork for outpatient Behavioral Health Service

Managed a case load of 32 meds only client

Scheduled new referrals for out-patient intakes

Aurora Charter Oak Behavioral Health Case Manager 2000 to 2001

Discharged patients

Completed psychosocial assessments

Maintained daily contact with patient’s insurance to get authorization for days of stay (Utilization Review)

RTI Children's Team Center Case Manager 1999 to 2000

Worked directly with doctors to identify environmental relationships underlying the patient's health problem

Administered group therapy

Maintained a therapeutic living environment

Gateways Hospital Psychiatric Aid 1998 to 1999

Monitored environment for patient safety

Provided and lead patient groups

Participated in patient teaching and treatment formalization plans

Assisted adolescent/child clients in completing therapeutic and academic assignments

Oversaw day to day program

Pacific Clinics Mental Health Worker 1997 to 1998

Monitored environment for patient safety

Provided and lead patient groups

Participated in patient teaching and treatment formalization plans

Assisted adolescent/child clients in completing therapeutic and academic assignments

Oversaw day to day program

Colombia Las Encinas Hospital Mental Health Worker 1996 to 1997

Monitored environment for patient safety

Provided and lead patient groups

Participated in patient teaching and treatment formalization plans

Assisted adolescent/child clients in completing therapeutic and academic assignments

Oversaw day to day program

Pine Grove Hospital Mental Health Worker 1995 to 1996

Monitored environment for patient safety

Provide and lead patient groups

Participate in patient teaching and treatment formalization plans

Assist adolescent/child clients in completing therapeutic and academic assignments

Oversee day to day program

Children Are Our Future Child Care Worker 1991 to 1994

Residential Group Home

Monitor environment for patient safety

Provide and lead patient groups

Participate in patient teaching and treatment formalization plans

Assist adolescent/child clients in completing therapeutic and academic assignments

Oversee day to day program

EDUCATION

Columbia College of Hollywood



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