205-***-**** Brian H. Hall email@example.com
Desktop/Network Support Engineer / IBM Services for Cemex, Int’l 2017-18
Provided on-site tech support for 60+ local users & phone support for 1400+ regional & National end-users during rollout of MSOffice365 and migration from IBMNotes (Lotus) to MS Outlook16
Activated & configured 200+ Verizon / Samsung Android tablets for regional cement truck drivers
Implemented migration from PBX to VOIP phones for 3 offices and 2 mixing plants
Transitioned users from Windows7 to Windows10 while performing local and remote PC refreshes
Transitioned from Remedy to ISM service request ticketing system.
Supported HP and Dell workstations, laptops, printers, scanners, iPads, iPhones, Android phones.
Troubleshot & configured HP and Dell network switches, Cisco routers & and access points.
< Completed all the above projects 3 months ahead of schedule >
POS Installation/Service Engineer / PAR Technology 2016-2017
Serviced, configured, repaired PAR Point-Of-Sale registers, timers, displays, bump-bars and printers at McDonalds, Hardees, & Taco Bell restaurants throughout Alabama.
Responded to service calls with 2hr, 4hr, 8hr Service Level Agreements
Maintained hardware and parts inventory in vehicle and local warehouse
< Covered the whole state of Alabama with 1 other Engineer >
Server Field Engineer / Unisys Corporation 2015-2016
Performed on-site repairs on Dell & EMC servers at AT&T and other data-centers in central Alabama
Installed and maintained enterprise servers, mainframe, high-end networking and complex product configurations, telecommunications equipment, storage-subsystems and drives, APs, workstations.
Coordinated logistics for receiving parts and conducting repairs during server maintenance windows
Provided onsite software, hardware and networking support for desktops, laptops and servers
Prepared and submitted performance / incident reports to Service Delivery Manager and customers
Tested and certified PCs, networks, servers and client approved applications
Took responsibility for follow-up services or problem escalation
Maintained a high degree of professionalism in actions, demeanor and dress
< Earned service certifications on 24 Dell & EMC server models >
IT Engineer and Field Technician / Logista Solutions 2011-2015
Configured/installed networked computer systems for Alfa Insurance offices, Bancorp South,
Cadence Bank and Trustmark Bank branches throughout AL, MS, TN
Performed on-site diagnosis & repair of computer, printer & network issues
Assisted in systems upgrades and Windows 7 roll-out projects at regional bank, and Alfa Ins. offices
Imaged & Configured 600+ workstations at 13 Birmingham City Schools for 2016 school year.
< Earned 70+ HP, Lexmark & Kyocera printer & HP, Dell & Lenovo PC service certifications >
HP Photo-Center Installer & Servicer / Customer Engineering Service 2011
Performed initial installation of HP Photo-Center equipment at Walmart stores throughout Alabama Serviced HP Photo-Center printers, POS order stations, banner printers, finishing equipment.
Trained each store’s Photo lab personnel on proper equipment use and maintenance
Help Desk Technical Support Associate / Teletech at Home 2009-2010
Serviced 200+ calls per 4-hour shift for international electronics retailer during 2 Holiday Seasons
Diagnosed and resolved MP3 and personal computer hardware, software and networking issues
Customized Citrix-based call-center portal with virtual disks for supporting multiple OS’s
< Maintained high customer-satisfaction & call-resolution scores on follow-up surveys>
Brian Hall, cont.
Field Service Support Technician: contractor 2001-2009
Installed computers for HP roll-out project at Social Security Administration in Birmingham
Installed POS terminals at Starbucks, Goody’s, Walmart, Sam's,
Configured/shipped workstations to 7 US cities at BE&K Engineering for fiber-optic network projects
Serviced and installed Micros POS systems for ACR at UAB, Druid City Hospital, area hotels
< Installed 802.11 Wi-Fi networks at 13 Cingular stores in 30 days for debut of iPhone4
Dell Computer & Printer Field Service Technician: BancTec Systems, Inc. 2008
Performed on-site warranty repair on Dell laptops, desktops, printers at homes, offices in Central AL
Inventoried parts ordered and received, shipped replaced parts to regional distribution center
Scheduled service calls for logistical efficiency based on warranty Service Level Agreements
< Achieved highest call-close rate in local office & high customer satisfaction ratings >
Field Service Analyst: Qualxserve, LLC 2006
Serviced warranty repair calls for Dell desktops, laptops and printers in north and central Alabama
Received replacement parts and returned replaced parts at local DHL office as part of daily route
Scheduled daily service calls for logistical efficiency
Assistant Manager / IT Director: Irondale Paint and Body 1999-2006
Designed and implemented computerized bookkeeping and work-flow tracking system
Managed day to day operations for body repair and painting of vehicles
Independently and profitably operated business while owner recovered from open-heart surgery <Served 2 years on the Irondale, AL Chamber of Commerce Board of Directors>
IT Engineer: Contractor 1997-1999
Ghosted, configured, installed PC’s at UAB for migration from Novell Netware to Windows NT
Rewired network closet racks, configured print servers at UAB Hospital
Configured & shipped workstations to stores for 70+ store retail expansion at Just-For-Feet, Inc.
Upgraded 3 legacy coaxial networks to CAT5 Token-Ring at Sterne, Agee & Leache brokerage
Installed terminal emulation software for AS400 mainframe connectivity at Sterne, Agee & Leache
Designed, implemented backup plan as Assistant Systems Administrator at LM Berry, Inc.
Ghosted, configured, Installed PC’s at Medical Center East for Netware to Windows NT migration
CompTIA A+ Computer Technician
Microsoft Windows 7 Configuration
MS Certified Professional – Windows NT
Cyber Security from Homeland Security
Dell Certified Repair Technician (48 products)
HP Certified Technician (12 Products)
HP Industry Standard Server Service
Dell PowerVault, PowerEdge, Compellent servers
EMC Clariion, Isilon, VNX servers
Lenovo Certified Service Technician (4 products)
Lexmark Certified Service Technician (23 printers)
Kyocera Certified Service Technician (25 products)