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Customer Service Sales Representative

McHenry, MD
March 20, 2018

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Cesar A. Jimenez Mendoza

*** ******** ******

McHenry, MD 21541



Universidad San Ignacio de Loyola, Lima, Perú Bachelors of International Business

March 2008 - December 2014

Universidad Adolfo Ibanez, Santiago Chile Diploma in Leadership and Teamwork

2014 - 2015

● Online Degree


Ad-Astra Inc., S ilver Spring, MD I ndependent Contractor - Interpreter September 2017 - December 2017

Backbone Mountain Youth Center (DJS)

● Translate for a youth who only speaks Spanish for all of his daily activities with teachers, counselors, and doctors

● Kept all communications under client confidentiality Entel Peru, Lima, Peru Sales Representative

May 2015 - August 2015

● Advised potential customers about the services offered, highlighting the comparative advantages and unique services

● Meet the objectives of daily, weekly, and monthly sales quotas

● Analyze the credit of customers to offer them a plan that will fit their needs

LAN Cargo Peru, L ima, Peru International Operator September 2014 - March 2015

● Internship in the International Operations unit

● Responsible for organizing, planning, and developing the standard project of asparagus, a high profit area in LAN Cargo

● Monitored 15 employees to ensure they reached their monthly productivity and efficiency targets


Native language: Spanish

Fluent in English


Customer Service

● Able to communicate well

with customers and

ensure that they are

satisfied with their


● Able to handle any

disputes or concerns a

customer may have


● Able to lead members of

team to ensure that the

projects are completed


Tech Fluency

● Microsoft Office- Excel,

PowerPoint, Word

Sales Oriented

● Driven to meet quotas and

apply my customer

service skills

Team Oriented

● Able to work in team

settings to ensure quality


Time Management

● Able to meet deadlines

and work efficiently and

effectively on many

projects at once


El Canelo Mexican Restaurant, Oakland, MD W aiter March 2017 - Present

● Ensure that the customers are comfortable, happy, and taken care of while serving them

● Serve the customers in a timely manner, working with multiple tables at a time Wisp Resort, M cHenry, MD Seasonal Cashier/Facilities December 2013 - March 2014 & December 2015 - March 2016

● Student-Work Program

● Cashier and Food Prep at the “Tubing Park”

● Responsible for providing good customer service with enthusiasm and resolve any disputes that the customers had

● Facilities: Responsible for keeping the resort clean and making sure that sites were set up correctly for upcoming events

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