Ashley Clarke Tomball, TX 832-***-****
JANAURY 2015 – CURRENT
Small Business Owner- B&A E-Commerce
Provided networking and services to a team of over 100 people. Planed events, and meetings on a daily and weekly basis. Compiled lists of hundreds of clients. Increased revenue by75% in two years. Expanded sales in 4 other markets. Earned valuable skills in marketing strategy, entrepreneurship, customer service, team building, and business development.
JUNE 2011– NOVEMBER 2016
Area Manager- AT&T, Houston, Texas
Lead, engaged and developed 130+ frontline employees dedicated to supporting installation and services, technical training, warehouse management, fleet optimization and efficiency as well as bridged the gap on communication for positive employee relations and rapport. Collaborated with the finance team for direction on profit and loss budget of $15M +. Empowered personnel to identify and streamline processes creating a more efficient business plan. Responsibilities included customer service NPS, hiring, vehicle maintenance, asset allocation, payroll, conflict resolution, positive discipline, performance management, EEO, FMLA, FLSA and Affirmative Action. Worked with both union and exempt employees. Responsible for all aspects of labor relations. Awarded best in class results in safety, and employee engagement as well as productivity.
OCTOBER 2006– JUNE 2011
Human Resource Assistant- Department of Army, Ft. Hood, Texas
Provided personnel and administrative management for over 3000 records. Created databases that increased accountability and efficiency for actions and customer service. Advises senior executives on employee relations, diversity, and EEO issues. Allocated benefits and eligibility status for personnel and eligible family members. Maintained site security manager for 2 locations and 13 employees. Awarded customer service excellence award.
APRIL 2004- OCTOBER 2006
Key Manager- Texas Road House, Killeen, TX
Trained and oversaw 65+ staff of multiple work functions. Accountable for money management including expenses, inventory and daily sales goals and deposits. Investigated and resolved customer complaints. Successfully achieved largest sales per hour goals through implementation of incentive programs. Promoted to corporate trainer position and helped organize and open two other locations in the Austin market.
Master of Science / Tarleton State University
Human Resources Management Major with a 3.42 GPA, Bachelor’s in Technical Management Major with specialization in Criminal Justice, awarded Cum Laude for GPA of 3.53.
Demonstrated good judgment and decision-making capability
Communicate effectively with superiors, colleagues, and staff
10 + years of management
10+ years of HR experience