Network Technician

JAMES FACADA

Boston, MA *****

*****.******@*****.*** Cell# 617-***-**** www.linkedin.com/in/james-facada-9313b16

PROFILE

TELECOMMUNICATIONS ENGINEERING TECHNICIAN

Work experience with Wireline (Telephony, Digital transmissions, & LAN/WAN Ethernet) and Wireless (RF & Wi-Fi) technologies, specializing in the installation and maintenance of Cisco routers, switches, firewalls for LAN/WAN applications, modems, multiplexers, CSU’s and other CPE equipment at Customer sites. Performed key maintenance/time sensitive repairs, providing for Sprint’s 99.8% availability guarantee and perfect backhaul for wireless division voice/data. Enjoy working in front of customers and demonstrating the best service.

EXPERIENCE

Greatcall, Inc., San Diego, CA

Network Communication Technician 2017 – 2018

As Contractor, Installed and maintained monitoring system at homes for retired elders living independently

Kept inventory current and maintained sparing levels to properly address system pair cases.

Reported back to management and Care team system anomalies pertaining to QOL

Ericsson, Inc. (EUS), Woburn, MA

CPE Field Engineering Tech II 2012 – 2016

Attained CCT Cisco Routing and Switching Networks Certification for Technicians

Installed & supported Sprint’s wireless (CDMA/4G/LTE) technologies. Specific equipment: Lucent

Installed & supported Sprint's and wireline and Wi-Fi customers. As Field Engineer, prepped and preconfigured CPE equipment per SOW for installation by junior techs – included routers, switches, muxes, modems, encryptors, CSU’s, IP telephones and computers

Modified configurations of equipment to accommodate local customer requirements and best practices

Diagnosed and resolved Network-related Customer issues

Worked with senior engineers to complete installation acceptance procedures for CPE field customers

Supervised and assisted running inside cabling (Cat 3-5e) for data and voice circuits from Telco demarc to CPE and CPE to customer interface

Pride Communications, Johnson City, TN

Telecom Technician 2011 – 2012

Completed contract role for Ericsson supporting installations and maintenance for Sprint wireless & wireline (RF/Wi-Fi/CPE) customers, and continuation of Sprint legacy CPE equipment maintenance.

Ericsson Services, Inc. (ESI), Lexington, MA

CPE & Field Technician II 2009 – 2010

Installed and Maintained Sprint’s 3G wireless (CDMA/iDEN) and CPE customers, reducing dropped calls and improving availability of service

Inside Wiring Certificate (Cat 3, 5, 5e & 6 – PVC and Plenum)

Safety Training, CPR and 1st Aid, Confined Space training,

Sprint-Nextel Corp., Boston, MA

Sr. Network Operations Specialist (CPE III) 1986 – 2009

Successfully managed a one-man Technical Operations Center

Transitioned Sprint POP site to unmanned operation after 2-year turn-up project of POP

Established new installation standards for T1 CSU and Channel Banks (e.g., shielding and grounding)

Organized and delivered training presentations of power supply technology, shielding and grounding principles, basic electronics, and RS232 protocols for fellow techs

Obtained favorable commendations from my Sprint Business Marketing & National Account Customers

JAMES FACADA *****.******@*****.*** Cell# 617-***-****

Served on the CPE Wireless Advisory Team evaluating wireless access

Served two years on Sprint Quality Assurance Team and three years on Sprint Quality Improvement Team

Received the Director’s Sprint Quality Award.

MTTR Beater Team – Reduced techs travel time by 17%

Served as CPE Trainer for Manager’s area

Global Knowledge:

Understanding Networking Fundamentals

Telecommunications Fundamentals

Converging Voice & Data

Interconnecting with TCP/IP, DNS, & DHCP

Understanding & Troubleshooting TCP/IP

Wireline Technologies (DSL, T1, T3, ATM, Frame Relay, Telephony)

CDMA Technology

Special Projects:

Member of the CPE Technical Advisory Board (CSTAB) Team 1995-1998, developing the “CTAC Engineer” position

Served as Advisor to the Director of CPE Operations for Sprint

Evaluated test equipment to be used by fellow technicians

Participated in successful installation and transition of Federal FTS2000 customers to Sprint’s largest network

Developed Career Development Guide and Promotional Requirement for CPE techs

Hyperion Industries, Inc., Watertown, MA 1982 - 1986

Prototype Engineering Technician/Test Technician

Designing and prototyping of transformers, inductors, and power supplies (linear and switching).

Responsibilities included: quality conformation of products to military and commercial specifications (MILSTD-202, MIL-T-27, and UL); design and construction of test circuits for products; electrical evaluation of prototypes and implementation of ECO’s; supervision of "cooperative education" student employees; qualification of military products to specifications.

Additional duties included: testing, troubleshooting and repairing printed circuit boards to component level

Symmes, Maini, & McKee, Cambridge, MA 1980 - 1982

Junior Draftsman

Assisted senior draftsmen and engineer-designers with drawing of electrical wiring, equipment and edifice shells. Responsible for Electrical Department drawings revisions and blue prints reproduction of originals. Worked on architectural drawings adding in small details and changes.

CERTIFICATIONS

CCNA Boot Camp Prep Certificate / NTAI - Network Technology Academy Institute, Malden, MA

CCT Cisco Routing and Switching Networks / Sprint CPE Academy, Kansas City, MO

Windows 2000 Server Certification / PREP Community Computer Center, Dorchester, MA

Alarm Technology, Circuitry and Electronics / Lowell Institute - M.I.T. CAMPUS, Cambridge, MA

EDUCATION

University of Massachusetts, Boston, MA Northeastern University, Boston, MA

Courses in Electronics and General Engineering Courses in Electrical Engineering

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