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Project Manager Program

Mountain View, CA
March 21, 2018

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John R Chisholm

Santa Clara, California 408-***-****

Executive Summary

Agile Scrum Master/mentor experienced in establishing multi-site Agile software development programs. Led multiple successful Agile transformations. Provided hands on training of teams in the Agile roles, ceremonies and artifacts and coached decision makers in defining actionable project metrics. Proven leadership by demonstrating project success and recognition with increasing responsibilities

Professional Experience

Sr. Agile Program Manager - Vodafone US Mobility Redwood City, CA 2016 – 2017

Guided the Agile transformation of 2 QA Automation development teams and 1 manual test team for the Vodafone US MVNO AWS cloud based solution. Key responsibilities included determining the overall features and solution test strategy and automation backlog creation in JIRA. Established with Operations the Go/No Go decision process for deployment into production, overall stakeholder communications and managing User Acceptance for new features. Project documentation including Microsoft Project plan maintained in Confluence. Created Scrum Team training materials and led WebEx multisite meetings to train and coach the teams in the Agile methodologies and was the initial Scum Master. Assisted the teams in creating JIRA Scrum boards and creating Burn Down charts.

Reduced customer on-boarding time and manual test resources by over 50%.

Established automated test suites which allowed 25% better test coverage with 33% bug reduction.

Sr. Agile Program Manager - LG Electronics Santa Clara, CA 2014 – 2015

Led the overall Agile transition for the core platform software development which included standing up 35 scrum teams in 5 development sites. Introduced and facilitated the Program Increment (Big Room Planning) meetings and Agile Release Train methodology. Coached the Product Managers and Engineering Architects in defining value streams as a key concept in Portfolio management/Portfolio backlog in transitioning to the Scaled Agile Framework processes. Organized and ran the weekly Steering Committee meeting with Platform Leaders (Santa Clara CA, Seoul Korea) where overall program status was shared, reviewed and recommendations/action items were identified/reviewed and closed at the Program level. Created and provided training for Product Owners to improve Feature and Story descriptions including Acceptance Criteria. Served as Scrum Master for various teams while training new Scrum Masters in the role and responsibilities.

Successfully led Agile transition and established Portfolio management and program metrics

Established Agile Release Trains where feature delivery predictably improved by 30%.

Successfully delivered 4 platform releases with overall reduction in outstanding bugs by 70%.

Served in various Agile roles (Scrum Master, Product Owner and Stakeholder) during transition from waterfall model to demonstrate and coach team on the roles, responsibilities and practices.

Project Manager - Device Certification – Carrier IQ Sunnyvale, CA 2012 - 2014

Project Manager/Scrum Master for the T-Mobile account for cloud based Android APK software integration. Introduced Agile to the company and served as Scrum Master, managed multi-site Scrum

team for APK development, identify and resolve key issues in ongoing device integration and certification and Carrier escalations.

Established and coached team in Agile development and testing framework for APK software group

Reduced time for APK s/w iterations and certification of APK on OEM devices by 20% with a return to profitability.

Improved T-Mobile Vendor performance scorecard from Unacceptable to Exceeds in 18 months.

Project Management - Motorola Mobility Sunnyvale, CA 2010 - 2012

Early adopter of Agile within Sunnyvale campus. Performed the Scrum Master role and created/delivered the initial Scrum training. Customer facing Cloud Services Deployment Project Manager for key Motorola Android handsets delivered to Sprint, Verizon and Canadian carriers. Project Manager on the Cloud Services WAR room Senior Leadership Team in planning, managing, and reporting for product launch and software upgrades and Carrier escalations.

Established initial Agile training, served as Scrum Master and coached team in transition.

Managed the Cloud Services Triage process for Development on Maintenance releases for Server Services reducing overall timeline by 10 days to maximum 45 days after initial go to market per contract commitments.

Program Manager, Carrier Certification - Palm, Inc Sunnyvale, CA 2007 - 2010

Provided overall Carrier Certification Program Management for Palm handset carrier customers and managed escalations. Authored and edited multiple Carrier Certification Program/Project Management work processes and checklists documents based on Project Management Institute (PMI) guidelines to align with Palm Program Management Office.

Sr. Program Manager - Ciena Communications Red Bank, NJ 2001 - 2006

Customer facing Program Management for US based National and multinational Telecom Infrastructure customers. Managed overall Program lifecycle on a per customer basis. Provided Pre-Sales support on Request for Proposal (RFP) and Request for Quote (RFQ). Maintained Contract compliance and managed required monthly/quarterly customer reports.

Sr. Project Management - Nortel Networks – Denver, CO 1988 - 2001

Demonstrating success, promoted through various roles with increasing responsibilities. Created, managed and deployed large optical infrastructure project deployments. Software design/analysis on company’s Class 5 switches and optical transmission products.


Bachelor of Science - Mathematics and Computing Sciences

St. Francis Xavier University Antigonish, Nova Scotia, Canada


Silicon Valley Agile Leadership Network - Member

Scrum Alliance – Professional Member

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