TINA KANKRACHANG (U.S. CITIZEN)
Cell: 847-***-**** - firstname.lastname@example.org
Responsible Test Engineer with comprehensive experience writing test case, test plan and test procedure. Extensive experience monitoring, tracking, evaluating defects, and reported immediately .
Client-focused Test Engineer with 1 years designing innovative applications and achieving high client satisfaction.
Ability to communicate with clients and developer to discuss critical defects and provide a good solution to rewrite a new test case Got promote to be second Team Leader and be able to plan, implement solution for clients that meet and exceed expectations.
Skilled with analytical software
Operation system software such as
Window, iOS, Android
Skilled with writing test case, test plan,
and test procedure.
Software design and development :
Function Decomposition diagram,
Context Diagram and Transition
Diagram, Use Case
Knowledge Based System
Wireless projramming : Android
Advanced critical thinking
Ability to discuss the problem with
clients and developers
Work well in a high-pressure
Well organized and efficient
Proven ability to consistently meet
Able to recognize client needs, and
05/2010 to 08/2010 IT Support Assistant (Internship) Faculty of Medicine Ramathibodi Hospital, Mahidol University – Bangkok, Thailand
Installed and updated new software such as Window, Microsoft Office Configuration wireless and LAN when the system failed Analyzed software and hardware problem with IT Support Supervisor and IT Support Team Member to discuss the problem
Fixed electronic device including fax, printer
Assisted users how to use software and helped users by fixing software and hardware
Reported all IT problems, how to fix, and the result to IT Support Supervisor. 06/2014 to 06/2015 Test Engineer
SDL Inc. – Bangkok, Thailand
Responsible for testing application call SWS (Secure Work Space) to ensure that the application does not have any defects.
Responsible for testing Blackberry server called EMA (Enterprise Mobility Application) to ensure that the command run properly Reported defected on OPPENPEAK
Written the test case and expected resulted.
Discussed pending and critical defects with developers. Retested defects that were fixed and report to the clients and developers for actual results.
Written test plan and test procedure for Secure Work Space application such as mail,calendar, phone call.
Written test plan and test procedure for Blackberry server which is called EMA
(Enterprise Mobility Application)
Monitored Blackberry server to ensure that command can work properly before running the test.
Updated and installed latest version of EMA
Communicated with clients and other test engineers via email and video call conference to discuss the problem to provide the best result to clients to meet clients satisfaction.
Monitored critical defects and reported immediately. E
2014 Bachelor of Science: Information and Communication Technology Major in Software Engineering
Mahidol University International College - Salaya, Nakhon Pathom, Thailand 2016 Graduate Student - At - Large: Computer Science Northeastern Illinois University - Chicago, IL
Continuing education in Computer Science
Master of Science: Computer Science
Northeastern Illinois University - Chicago, IL