Management Manager

Thirunellai Subbaraman Sneha

*****.***********@*****.***. 571-***-****.

SUMMARY

Detail-oriented IT professional with 4.5+ years of experience in e-commerce sector. Worked in the most renowned organization, Amazon, in a dynamic paced and team-oriented environment. Advanced skill set in data analytics and business analytics using SQL, Tableau, R, Excel, OBIEE, Share Point. Proficient in business analysis techniques and business strategies. Strong communicator and efficient in resource management. Good at strengthening relationships with peers and senior management and obtain clear decisions from all stakeholders.

WORK EXPERIENCE

Amazon Development Center, Hyderabad, India March 2012 – August 2016 Training Specialist- Transaction Risk Management Services (TRMS) May 2016- August 2016

• Trained a batch of 18 new hires and 1 manager on the whole TRMS investigation process-Buyers

• Daily reports and data analysis on the new hires were developed on Tableau visuals

• Part of content revamp

Team Lead-Transaction Risk Management Services (TRMS) October 2014 –May 2016

• Lead a team of 17 investigators who were skilled in investigations/fraud detection and eliminating online e-commerce fraud

• Owned problem root cause analysis, implemented process improvements and led escalation handling and administered knowledge management

• Accomplished in project coordination, deadline-driven operations, weekly metrics reporting with Tableau visuals, Excel pivots and handling all incidents for the team issues until resolved

• Involved in identifying areas of strength/weaknesses in the functional systems and data analysis using SQL and OBIEE

• Analyzed individual team member performance to successfully improve efficiency, increase productivity

• Delivered support to team managers during the audit for scheduling, analysis, stack ranking and action plans

• Worked closely with the stake holders to plan, implement and monitor the business requirements

• Measurable Outcomes

- 24% improvement in team performance - 1482K Saved from Chargeback -$445k Saved from claims

-Enhance customer experience by 91% - 98% retention rate Senior Risk Investigation Specialist -TRMS March2012- October 2014

• Entrusted with the responsibility of performing risk investigations,solving escalations, managing workflow and delivering 97% SLA’s consistently

• Mentored 7 batches (5 in INDIA and 3 in CAPETOWN) in span of 2 years with 94% of the interns converting to full time employees

• Traveled onsite thrice to Cape Town for process management /knowledge transfer through mentoring program and was part of creating mentors on the new sites -successfully up skilled 9 employees to QA & Mentor EDUCATION

Arkansas State University, AR MS Industrial Management (GPA 3.72) December 2017 VNR VJIET, India B-Tech – Instrumentation (GPA 3.59) May 2011 ACADEMIC PROJECT WORK

Developing a marketing plan for Smith & Wesson for the five-year period 2017-2022

• Prepared SWOT analysis, Goals, Overarching Strategy, Marketing Strategy, Marketing Tactics, Financial Projections and Implementation Controls

Water Quality Statistical Analysis of Jonesboro, AR

• Done a thorough data analysis using Minitab, Excel VBA, R, python and published journal on the water quality of the city

SKILLS

• Business Processes: Risk Management, Requirement gathering, Stakeholder Management, Process Optimization.

• Tool: SQL, Tableau, R, OBIEE, SharePoint, Six Sigma, Microsoft Excel, dotCMS, Word, Minitab, PowerPoint, Social Media Leadership Qualities

Technical Graduate Assistant at Department of Distance Education January 2017 – December 2017 Arkansas State University, Jonesboro, AR

• Perform departmental routines that includes organizing distance classes, Trouble shooting, arranging the tools required for the classes, ensuring there are no technical issues in the compressed video services

• Support a variety of administrative tasks including preparation of Power Point presentations, data entry, analysis, presentations and configuration

• Worked on dotCMS to update the department website Vice President, Indian Student Organization, Arkansas State University January 2017- December 2017 Core Member, FIFA (Amazon Fun Team) April 2012- July 2013

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