Business Analyst with several years of experience working in the financial sector for companies like Bank of America.
Dedicated, results-oriented and motivated team player with excellent communication, analytical, leadership, interpersonal and problem solving skills.
Excellent communication skills.
Local to the role and no qualms with the commute.
Software Application: Facets, ETL, BI, EPIC, EHR Spectrum, IPlan, Ariba, LectureLinx.
Operating System: Windows 2000, Windows XP, Windows 7.
Databases: MS SQL Server, Oracle, MS Access, DB2, SAP Sybase.
Utility Tools: MS Word, MS Excel, MS PowerPoint, MS Project, Outlook, SharePoint.
Business Modeling Tools: MS Visio, PowerDesigner, Rational Rose, Erwin.
Data Warehousing Tools: Informatica, Business Objects.
Bank of America Merrill Lynch, Pennington, NJ Jan 2013 - March 2018
Translate business requirements into technical requirements, including changes to the flow of data from Systems of Record to the Authorized Data Source to Downstream Systems.
Develop and maintain data architecture documentation under the guidance of the Information Architecture team.
Partner with data management executive and data steward to manage demand for changes to the authorized data source.
Coordinate the remediation efforts with all upstream and downstream systems and Stakeholders.
Create Functional Requirement Documentation and System Requirement Documentation in line with the Solution Approach Document.
Demonstrate adherence to all Enterprise Data Management and Records Management policies and standards.
Execution of process for reconciliation of data according to the enterprise standards and execute Integrity checks with the General Ledger and the Systems of Record.
Environment: RUP, Spectrum, IPlan, LectureLinx, ONYX, Ariba, SAP, MS Office, MS Visio, MS SharePoint, Windows XP, J2EE, JSP, SQL Server.
Capital One Bank/Chevy Chase Bank F.S.B, Bethesda, MD Sep 2007 - Dec 2012
Registrar/Mortgage Loan Officer Specialist
Audited and reviewed files for any errors or additional information needed before a loan was granted.
Metric analysis on all applicable rations which enforced payment plans.
Observed with diligence to laws and regulations within lending compliance guidelines.
Responsible for adequate data entry of loans pre and post closed in MERS website.
Made and received inbound and outbound calls to clients and helped resolve mortgage issues.
Communicated on a daily basis with correspondents on loan transfer.
Proof analysis on all loans once they were closed to ensure no errors.
Worked hand on hand with clients along the loan processors on loan interest rates.
Consultation with different ORG ID lenders on loans bought and transferred to CCB.
Wolpoff & Abramson, LLP, Rockville, MD Jun 2002 - Aug 2007
Worked with attorneys and court clerks in case litigation.
Conducted legal research and presented it to Attorneys.
Processed standard legal documents including contracts and appeals.
Audited client files before submitting them to paralegals.
Reviewed various accounts to determine further action.
Worked with Nx view and Ensemble Pro to store debtors information.
Maintained files in accordance state and federal laws.
TelAc Teleservices, Hyattsville, MD Oct 2000 - Apr 2002
Customer Service Representative/Data Entry
Oversaw a team of ten make and upsold Sprint products.
Up sold sprint subsidiaries like Sprint with American On-line, Sprint with united airlines and Sprint with small business among others.
Trained and oriented new employees on the changing projects.
Made and received over 300/day inbound and outbound calls from Sprint customers.
BA in Computer Information Systems
UMUC - Rockville, MD
January 2010 to April 2012
Montgomery College - Rockville, MD
January 2007 to January 2009
Training and Certifications:
Certified in Computer User Technology, Comtech International.