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Customer Service Air Force

Phoenix, AZ
March 19, 2018

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Elisabeth Lake, CDT **** W. Indian School Rd Phoenix, AZ 85013 480*309*8368

CAREER PROGRESSION graduated from Ferris State University, College of Allied Health Care Sciences Dental Laboratory Technology program May 1980 (Associates in Applied Science degree) Served 12 years active duty in the U.S. Air Force Dental Corps as a dental laboratory technician, supervisor, and trainer (E-5 at discharge). Cumulative experience over 35 years of dental laboratory “hands-on” bench time. Worked in small, independently owned/operated dental labs as technician and office manager responsible for production scheduling, billing, shipping and receiving, and telephone interactions with clients and vendors. Experiences in private practice dentistry and patient management, corporate dentistry while employed by Aspen Dental of Iowa and Michigan, and higher education mentorship of 3rd and 4th year dental students while working at Midwestern University College of Dental Medicine, Glendale Arizona (2011-2016) Currently employed with Allied Universal Security Service as a Security Officer posted at CHUBB insurance. I also enjoy my roles at The Phoenix Zoo as a paid, part-time employee: Event Hostess (birthday parties), Character Voice, and a Grounds Quality Associate. I’ve been with The Phoenix Zoo for 5 years as volunteer.

January 1982 - March 1994: U.S. Air Force Dental Corps Dental Laboratory Technician, trainer, supervisor, Non Commissioned Officer in Charge. OSHA monitor and trainer.

May 1994 to December 2000 Bennett-Nelson Dental Laboratory, Kalamazoo Michigan. Office Manager, shipping & receiving, invoice processing, infection control, clerical support

January 2001 to January 2008 . Denture Care Clinic, Portage Michgian. In-house dental technician. Some additional duties of: telephone reception and appointment scheduling

February 2008 to July 2010: Aspen Dental of Michigan and Iowa: Laboratory technician, trainer of new hire technicians,, inventory management

July 2011 to June 2016: Midwestern university, Glendale campus. Teacher and mentor for 3rd and 4th year dental students demonstrated laboratory techniques for the fabrication of removable prostheses, assist students in their laboratory assignments,: inventory management, housekeeping, and equipment maintenance

August 2016 to present: Allied Universal Security Services: Security Officer/Chubb Insurance

February 2012 to present: Phoenix Zoo,: volunteer, guest host, character voice, Grounds Quality


Promoted to Senior Airman (E-4) “below the zone”, USAF 1984

NCO Leadership School Distinguished Graduate, 1988, Williams AFB, AZ

Recipient Air Force Good Conduct Medal, Air Force Achievement Medal, Air Force Commendation Medal

Noncommissioned Officer of the Quarter, USAF HOSP Ankara Air Station Turkey, April 1991

Employee of the Quarter, fall 1993, Travis Air Force Base California

Honorable Discharge, US Air Force, 1994

Certified Dental Technician, November 1996 to present, crown & bridge specialty

Vice president, Board of Trustees, Unitarian Universalist Church of SW Michigan, 2001 – 2003

Member, Michigan Commercial Dental Lab association, 2002-2006

ASA Umpire, 2007 to present

Volunteer, The Phoenix Zoo, Feb 2012 to present (5 year certification awarded May 2017)

Volunteer, Iowa Mission of Mercy, 2008 and 2009

Association of LDS Dental Mission to Tonga, 2013

Volunteer, Arizona Mission of Mercy, 2013 and 2014

Member AZADV 2016 (American zoological association of docents and volunteers)

Member Arizona Dental Association, 2017


Lakeview High School, St. Clair Shores Michigan, graduated 1977

Ferris State University, Big Rapids Michigan, graduated 1980

(A.A.S. in dental laboratory technology)

Community College of the Air Force, graduated 1993

(A.A.S. dental laboratory technology)

Kalamazoo Valley Community College, graduated 2013

(A.A.S. Occupational Studies/Business Admin) DEANS LIST

OBJECTIVES for the future:

I enjoy interacting with the dental patient, especially those with removable prosthesis, and educating

them on their prosthesis and dental health needs. I believe that a patient deserves a thorough explanation of their situation

and the adjustment it cantake for a person to “phase in “ to being a denture wearer: good communication and visual aids are tools

I use to educate the patient on their dental health situation and prognosis. I feel that it is our duty as members of the healthcare team.

Adminstrative tasks are something I truly enjoy and I am happy to handle the tasks. While I am on duty at the Phoenix Zoo I am at my best---giving guests the best experience they can have is motivating for me, and very rewarding. It brings out “the best” in me. Being a part of a cause, or entity that is “greater than myself” is how I can make a difference in this world. Let’s work TOGETHER to get the job done quickly and efficiently.

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