Customer Service Management

JOEDEL OBAS LABIGA

Blk * Lot * HHSG Area **th Ave., Ext. Brgy North Signal Taguig City, Philippines

Mobile No. +63-906*******

Email Add: ************@*****.***

Job Objective: To work in a professional environment where my knowledge, experience, and skills can be put to the best use.

Highlights of Qualifications:

Ability to work in well organized manner along with other team members

Admirable experience in cooking sushi varieties and performing efficiently in sushi bar atmosphere

Ability to develop and maintain congenial professional relations with staff, management and customers

Ability to stand for 8 hours continuously and work efficiently

Deep knowledge of operating all equipments and appliances used in kitchen

Familiarity with food ingredients handling and storing methods

Profound knowledge of healthy, safety and sanitation related statutory requirements

Skilled at managing kitchen operations and complying with culinary standards

Professional Experience:

Position: Sushi Maker Supervisor

Company: Kitaro Sushi

Address: Concepcion Street Corner Arroceros Street, Manila, Philippines

Date: March 2010 - Present

Job Description / Duties and Responsibilities:

• Prepare all food products according to approval procedures and uses approved equipment

•Taking and assembling food orders

•Ensures production area is organized

•Replenish condiments and other supplies in serving areas

•Perform general duties

•Notifies management when supplies are low.

•Maintains courteous interaction with customers all times

•Initiates actions to correct customer complaints and refers customers concerns to management immediately.

•Ensures working conditions of food preparation equipment and notifies management immediately when equipment requires repair

•Ensures appearance is neat, professional and clean at all times

•Ability to work flexible shifts, evening and or weekends

•This role may include additional responsibilities as may be assigned by restaurant management

•These duties and responsibilities may be amended at the company/owner's discretion from time to time.

Position: Sushi Server

Company: Mandarin Oriental, Manila

Address: General Pio Del Pilar, Makati Avenue Philippines

Date: March 2005 - September 2010

Job Description / Duties and Responsibilities:

•Utilized exceptional memory skills and attention to detail

•Demonstrated the ability to multi-task efficiently in a fast paced environment

•Provided leadership ability including delegating and motivating coworkers

•Provided exceptional customer service

•Maintained a clean and organized work station

•Handled monetary transactions

Position: Kitchen Attendant/Assistant

Company: Rizal Intercontinental Manila

Address: General Pio Del Pilar, Makati Avenue, Philippines

Date: January 2000 - March 2005

Job Description / Duties and Responsibilities:

•Ensuring the food preparation areas are clean and hygienic

•Washing utensils and dishes and making sure they are stored appropriately

•Sorting, storing and distributing ingredients

•Washing, peeling, chopping, cutting and cooking foodstuffs and helping to prepare salads and desserts

•Disposing of rubbish

•Organising linen laundry

•Cleaning the food preparation equipment, floors and other kitchen tools or areas

TRAININGS / SEMINARS ATTENDED

Advance Photography w/ Food Preparation

Microtel, Sto. Tomas, Batangas

July 29, 2012

Digital Photography Workshop w/ Aerail Photo

Public Information Office, Philippine Airforce

March 25, 2011

Advance Hotel and Sales Marketing Training

Grand Boulevard Hotel,1990 Roxas Boulevard, Metro Manila,Philippines

14 - 18 May 2007

Hotel & Restaurant Management Training

Mandarin Oriental, Manila, General Pio Del Pilar, Makati Avenue Philippines

19 - 23 June 2004.

Hospitality & Resort Management Training

Rizal Intercontinental Manila,General Pio Del Pilar, Makati Avenue, Philippines

11- 15 March 2002

EDUCATIONAL BACKGROUND

Tertiary Year Graduated

Bachelor of Science in Mechanical Engineering 1996 - 2001

Central Colleges of the Philippines

Aurora Boulevard, Quezon City

Secondary

Escalante National High School – Negros Occidental 1991 - 1995

Primary

Escalante Elementary School – Negros Occidental 1985 - 1991

PERSONAL INFORMATION

Permanent Address : Blk 3 Lot 8 HHSG Area 11th Ave., Ext. Brgy North Signal Taguig City

Birthdate : August 13, 1978

Birth Place : Escalante, Negros Occidental

Height : 5’5" ft.

Weight : 20 lbs.

Sex : Male

Civil Status : Married

Religion : Roman Catholic

Nationality : Filipino

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