AMY L. PHILLIPS
**** ***** ***** • Memphis, Tennessee 38135
901-***-**** or Email: firstname.lastname@example.org
Seeking to build customer satisfaction through skills learned in twenty-nine years as a customer service representative
Customer Service Representative, Seabrook Wallcoverings, Inc., 1989-2018
• Checked status of wallpaper orders.
• Entered orders into the data entry system.
• Answered customer calls regarding orders.
• Researched shorted orders.
• Assisted customers with returns.
• Tracked shipments for customers.
• Responded to questions regarding policy and escalated calls appropriately.
• Improved satisfaction by resolving any conflict or concerns.
• Developed client relationships, earning a positive reputation for caring.
• Promptly responded to inquiries from staff and clients via telephone, e-mail, or fax.
• Trained new customer service representatives.
Bachelor of Arts, University of Memphis, Memphis, Tennessee 1989 REFERENCES:
Available upon your request