AMY L. PHILLIPS

**** ***** ***** • Memphis, Tennessee 38135

901-***-**** or Email: ac4urs@r.postjobfree.com

CAREER OBJECTIVE

Seeking to build customer satisfaction through skills learned in twenty-nine years as a customer service representative

WORK EXPERIENCE

Customer Service Representative, Seabrook Wallcoverings, Inc., 1989-2018

• Checked status of wallpaper orders.

• Entered orders into the data entry system.

• Answered customer calls regarding orders.

• Researched shorted orders.

• Assisted customers with returns.

• Tracked shipments for customers.

• Responded to questions regarding policy and escalated calls appropriately.

• Improved satisfaction by resolving any conflict or concerns.

• Developed client relationships, earning a positive reputation for caring.

• Promptly responded to inquiries from staff and clients via telephone, e-mail, or fax.

• Trained new customer service representatives.

EDUCATION

Bachelor of Arts, University of Memphis, Memphis, Tennessee 1989 REFERENCES:

Available upon your request