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Michael R. Daniel

**** ****** **

Warren. Michigan 48036

Cell: 586-***-****

Email: ac4un9@r.postjobfree.com

College and Certifications:

ITT Technical Institute, Troy, MI (Associates of Applied Science in Information Technology) DELL Certifications in Desktop and Laptop repair

SKILLS:

Skill Name Skill Level Experience

Windows XP, Vista, 7, 10 Expert 7+ years

Windows Server 03/08 Intermediate 2+ years

Macintosh OSX Intermediate 5+ years

MS Exchange (OnPrem/365) Intermediate 2+ years

Active Directory Intermediate 3+ years

Computer Hardware Repair/Build Expert 7+ years

Software Troubleshooting Expert 5+ years

VMware Intermediate 3+ years

Cell Phones – Android/Windows/IOS Expert 5+ years

Phone System (Mitel) Intermediate

Desktop Support Analyst July 2015 – Present

eTitle/Orlans Associates - Troy, MI

Responsibilities:

• Support over 500 employees (Owners, Attorneys, Paralegals)

• Service Manager ticketing system

• Support users by phone/email/ticket system/skype/walk-ups

• Support and maintain Office 365 exchange with local Infrastructure

• Support and maintain 150+ VDPs combination of Win 7/10

• Create/Add/Update permissions for Office 365 exchange (Distribution Lists/Mailbox’s/Resources/Public Folders)

• Create new users using a combination of Active Directory and SQL Server

• Maintain Corp/User accounts with 3rd party vendors

• Maintain/Repair HP and Ricoh printers in office and external sites

• Maintain our local phone system “Mitel”

• On-call rotation every 3 weeks

• Train/educate new/former employees on day to day process

• Support full Microsoft Office Suite programs

• Support Smartphones iPhones/Android devices

• Install/Repair/Maintain Desktops (HP) and Tablets (Surface Pro’s 3/4)

• Create/Publish advance “How-To” documentation for our daily processes

• Maintain LAN/WAN with our local Infrastructure Team

• Support Windows 7/10 environment

• Work with 3rd party vendors on support of their products/services Page 2

Executive Desktop Support Analyst February 2015 – July 2015 HCL Technologies (Ford Motor Company) - Dearborn, MI Responsibilities:

• Support 67 top Ford Executives plus general users daily

• BMC Remedy IT Service Management ticketing system and Request Center daily ticket queue

• Train/educate new/former employees on day to day process

• Support full Microsoft Office Suite programs

• Support Smartphones iPhones “Touchdown and Mobile Iron”

• Install/Repair/Maintain Desktops/Workstations/Laptops/Printers “Dell”

• Create/Publish advance “How-To” documentation for our daily processes

• Maintain LAN while working with Corporate Network Engineers

• Support Windows 7 environment

• Advance knowledge of the following languages DOS, HTML, and “Bootstrap”

• Work with 3rd party vendors on support of their products/services

• Work with local Network Admin’s on granting access to employees through Active Directory

• Support of Microsoft Tablets running 8.1 “Dell Venue Pro 11”

• Restage laptops and workstations and use SMS to deploy software Master Control Center Technician III December 2009 – February 2015 Comcast Spotlight - Bingham Farms, MI

Responsibilities:

• Provide advance training/support to local Traffic Dept. for questions concerning commercial spot failure

• Support local department/departments with Microsoft Office Suite programs

• Advance troubleshooting on daily verification and scheduling processes

• Install/Repair/Maintain Desktops/Workstations/Laptops/Printers “Dell, HP, Lenovo, Apple”

• Create/Publish advance “How-To” documentation for our daily processes

• Maintain LAN while working with Corporate Network Engineers

• Create advance/complex data extraction batch file programs to help local teams streamline service

• Support mixture of Windows and OSX VM and non VM environment

• Advance knowledge of the following languages DOS, HTML, PHP and “Bootstrap”

• Work with 3rd party vendors on support of their products/services

• Lead and execute weekly/monthly projects with local departments

• Provide local support for SharePoint and phpkb knowledgebase

• Perform day to day processes to verify local and 3rd party commercial spots and load schedules for upcoming days

• Work with local Network Admin’s on granting access to employees through Active Directory

• Train/educate new/former employees on our day to day process

• Research/Develop new day to day processes

• Monitor and investigate local and 3rd party partner equipment for any potential errors on the local Sechange and Arris platform

Network Administrator July 2009 - December 2009

Cutting Edge Computers - Lake Orion, MI

Responsibilities:

• Maintained Windows Server 2003 & 2008 environments

• Active Directory/Microsoft Exchange support for over 500 clients/30 Businesses

• Group Policy management

• Laptop/Desktop repairs and upgrades for all clients

• Support was a mix of Onsite and Remote from the office using “Best Practical RT: Request Tracker

• Team installs/upgrades for local businesses Servers, Switches, Routers, Printers and Computers

• Hyper-V and VMware Deployment and Support

• Support for all Apple products

• Testing all applications before they were put into production.

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