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Customer Service Microsoft Office

Location:
Columbus, OH
Posted:
March 18, 2018

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Resume:

Stacy Crabtree

Objective:

Dedicated and hardworking professional with experience in Security and Customer Service looking to expand my skill set in the field of Criminal Justice while obtaining my Bachelors Degree.

Education:

Harrison College June 2011- June 2013

Graduation Date: October 2013

Associate Bachelor’s Degree of Criminal Justice

Dean’s List Summer Quarter 2011

G.P.A.: 3.28 to 4.0

Harrison College June 2013- Current

Graduation Date: October 2016

Bachelor’s Degree of Criminal Justice

Work Experience:

World Wide Photography October 2015 to Present

Seasonal Location Manager (Christmas and Easter)

Teaching employees how to take pictures

Opening and closing the photo set

Creating bank deposits

US Security Associates September 2014- February 2015

Security Guard

Physical security

Creating detailed reports using Microsoft Office Suite

Monitor alarm systems and CCTV camera systems

Giant Eagle January 2014- September 2014

Cashier

Customer Service

Working with customers at the registers

Monitor camera systems and deter people from theft

Lowe’s Home Improvement Center August 2008- October 2010

Confer with customers by telephone or in person to provide information about products or services

Enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions

Record details of inquiries, complaints, or comments, as well as actions taken

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested

Collect deposits or payments and arrange for billing

Refer unresolved customer grievances to designated departments for further investigation

Review insurance policy terms to determine whether a particular loss is covered by insurance

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods

Clerical/Receptionist



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