Customer Service Administrative Assistant

Devin Lowden

**** ****** ***. *** *, Austin TX, 78722 • 512-***-**** • ***********@******.***

EDUCATION

The University of Texas at Austin December 2017

B.A., Sociology • Minor in Advertising

Austin Community College May 2014

A.S., Business Administration

EXPERIENCE

Soup Peddler, Austin, TX January 2016 - Present

Customer Service Representative

Served customers, quickly and efficiently, as a team member in a fast-paced environment

Balanced register and prepared net deposits

Prepared 200-300 fresh juice concoctions, smoothies, soups, and sandwiches

Cultivated relationships with customers while maintain accuracy of time-sensitive orders

Organized and cleaned the store

All Web Leads, Austin, TX April 2015 – September 2015

Call Center Representative

Communicated with 750+ customers in a polite and professional manner daily over the phone

Assessed customers for insurance through qualifying them by industry standards

Increased amount of customers connected to insurance agents each month

Highland Lounge, Austin, TX August 2014 – April 2015

Barback/Doorman

Greeted over 200 customers and checked IDs daily

Assisted bartenders by communicating with them and fulfilling their requests

Prepared 5 gallons of fresh fruit and juices daily for cocktails

Stocked and cleaned glassware, bar wells, restrooms, and utility rooms during every shift

First American Mortgage, Austin, TX September 2011 – May 2013

Administrative Assistant

Answered multiple phone lines, greeted clients, filed completed loans, ordered and stocked supplies

Generated and analyzed client data through Word and Excel documents

Collaborated with loan processors in acquiring client documents by contacting different organizations

Sent out monthly birthday cards and surveys to over 1000+ clients using Word and Excel

Created advertisements for loan officers using Adobe Photoshop

COMMUNITY SERVICE

Austin Pets Alive!, Austin, TX January 2018 - Present

Volunteered and walked dogs

SKILLS

Advanced Mircosoft Office (Excel, Word, Powerpoint, Outlook) and Wordpress, Basic Adobe Photoshop

Basic Spanish

Excellent verbal, written communication and listening skills

Team player who is adaptable, positive, detail-oriented, and diligent

Professional and self-motivated

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