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Customer Service Office

Philadelphia, PA
March 17, 2018

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**** ****** ******, ************, ** 19152 * Home: 215-***-**** * Cell: 215-***-**** *

Professional Summary

Administrative Office Assistant who goes beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.


Excellent communication skills * Customer service-oriented

Conference planning * Excellent planner and coordinator

Professional phone etiquette * Filing and data archiving

Database management * Pleasant demeanor

Articulate and well-spoken * Advanced clerical knowledge

65 wpm typing speed * Appointment setting

Works well under pressure * Administrative support specialist

Work History

Senior Case Technician SSA, Office of Hearings and Appeals 04/2011 to Current

Philadelphia, PA

Analyze and annotate cases for judge to review.

Prepare SSA claims.

Use Microsoft Word, Windows NT, and WordPerfect.

Hearing Office Clerk SSA, Office of Hearings and Appeals 03/1999 to 05/2000

Philadelphia, PA

Processed Administrative Law Judge case dockets.

Greeted and escorted claimants, as well as, attorneys to scheduled hearings.

Handled incoming mail by sorting and distributing daily.

Office Automation Clerk SSA, Office of Hearings and Appeals 03/1998 to 03/1999

Philadelphia, PA

Answered telephones regarding Social Security status.

Processed incoming and outgoing mail.

Typed case decisions in draft and/or final form.


Associate of Applied Science: Business Management, 1997

Community College of Philadelphia-Northwest Regional Center-Philadelphia, PA


On the Spot Awards given annually since 2001 for volunteering and helping coworkers without being asked to do so. These awards were given for employees who met work deadlines.

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