Spartan
Resume:
Ashley Shayri De Castro Alfonzo
******.********@*****.***
Objective
I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Educational Background
Tertiary Level
2009-2013 Bachelor of Arts in Communication
Southern Luzon State University
Lucban, Quezon
Secondary Level
2006-2009 Luis Palad National High School
Tayabas City
2005-2006 Saint John Bosco Academy
Tayabas City
Primary Level
1999-2005 Tayabas East Central School - I
Tayabas City
Certificates and Awards
Civil Service Commission
Professional Eligibility
Employee of the Year
Acquire Learning
December 2015
Team Leader of the Year – Runner Up
Acquire Learning
December 10, 2014
Work History
Team Leader December 2016 - June 2017
Careers Australia
Global Learning Support Level 8, Tower 3, The Rockwell Business Center, Pasig City
Responsible for day-to-day functional supervision
Provide real-time support to team and handles issues when necessary
Make sure that the team can achieve the set daily/monthly target
Create and submit daily, weekly and monthly reports
Responsible for motivating and inspiring the team to surpass their potential.
Team Leader August 2015 - December 2016
Acquire Learning
Ubiquity Global Services Inc 10th Floor Bench Tower, Rizal Dr, Taguig City
In charge of managing the flow of the team’s day-to-day operations.
Create reports regarding the production and quality assurance of the team as whole.
Responsible for developing a strategy that the team will use to achieve their targets.
Provides monthly coaching for everyone on the team.
Takes charge of huddles and meetings with the team to get updates and calibrate.
Team Leader December 2014 – August 2015
Acquire Learning
Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City
Responsible for day-to-day functional supervision
Responsible for improving the team and facilitating the communication among the members of team.
Encourage, support and motivate the team to achieve and exceed productivity targets
Responsible for developing a strategy that the team will use to achieve their targets.
Takes charge of huddles and meetings with the team to get updates and calibrate.
Send the daily production and overall report of the team to the client.
Reports Analyst January 2014 - December 2014
Acquire Learning
Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City
Reports Analyst is responsible for the analysis of the data that is being submitted by the Data Analyst. They are expected to compile the following data, summarize and creates report for the clients, team leaders, and team managers.
The Reports Analyst is considered to be the Officer-in-Charge, in the absence of the Team Leader(s). They are expected to assist the Team Leaders in handling and monitoring the agents’ performance.
Intermediate skills and knowledge with Microsoft Excel and other programs related to producing reports.
Update the files required for the following: attendance reports of the whole account, production details, accomplished/unaccomplished daily goals, as well as the current records that are to be beat.
Data Analyst June 2013 - January 2014
Acquire Learning
Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City
Interpreting data whether qualify or disqualify based on the given parameters with precision.
Attention to detail and making sure the quality of work
Achieving individual and team targets
Accuracy of all data encoded in Salesforce
Character References
Adrian Joseph Dayandayan
Storekeeper C
San Jose Water, CSJDM, Bulacan
Water District
Mimis Kay Dumandan
Management Information Analyst
Santa Maria Water District
Joyce Anne Maze Galiza
Social and Marketing Representative
RJ Globus Solutions
I certify that the above information are true and correct to the best of my ability.
Ashley Shayri D. Alfonzo
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