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Spartan

Location:
Makati, NCR, Philippines
Salary:
30000
Posted:
March 20, 2018

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Resume:

Ashley Shayri De Castro Alfonzo

** *******, ********, *******

ac4u9o@r.postjobfree.com

095*-***-****/099*-***-****

Objective

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Educational Background

Tertiary Level

2009-2013 Bachelor of Arts in Communication

Southern Luzon State University

Lucban, Quezon

Secondary Level

2006-2009 Luis Palad National High School

Tayabas City

2005-2006 Saint John Bosco Academy

Tayabas City

Primary Level

1999-2005 Tayabas East Central School - I

Tayabas City

Certificates and Awards

Civil Service Commission

Professional Eligibility

Employee of the Year

Acquire Learning

December 2015

Team Leader of the Year – Runner Up

Acquire Learning

December 10, 2014

Work History

Team Leader December 2016 - June 2017

Careers Australia

Global Learning Support Level 8, Tower 3, The Rockwell Business Center, Pasig City

Responsible for day-to-day functional supervision

Provide real-time support to team and handles issues when necessary

Make sure that the team can achieve the set daily/monthly target

Create and submit daily, weekly and monthly reports

Responsible for motivating and inspiring the team to surpass their potential.

Team Leader August 2015 - December 2016

Acquire Learning

Ubiquity Global Services Inc 10th Floor Bench Tower, Rizal Dr, Taguig City

In charge of managing the flow of the team’s day-to-day operations.

Create reports regarding the production and quality assurance of the team as whole.

Responsible for developing a strategy that the team will use to achieve their targets.

Provides monthly coaching for everyone on the team.

Takes charge of huddles and meetings with the team to get updates and calibrate.

Team Leader December 2014 – August 2015

Acquire Learning

Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City

Responsible for day-to-day functional supervision

Responsible for improving the team and facilitating the communication among the members of team.

Encourage, support and motivate the team to achieve and exceed productivity targets

Responsible for developing a strategy that the team will use to achieve their targets.

Takes charge of huddles and meetings with the team to get updates and calibrate.

Send the daily production and overall report of the team to the client.

Reports Analyst January 2014 - December 2014

Acquire Learning

Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City

Reports Analyst is responsible for the analysis of the data that is being submitted by the Data Analyst. They are expected to compile the following data, summarize and creates report for the clients, team leaders, and team managers.

The Reports Analyst is considered to be the Officer-in-Charge, in the absence of the Team Leader(s). They are expected to assist the Team Leaders in handling and monitoring the agents’ performance.

Intermediate skills and knowledge with Microsoft Excel and other programs related to producing reports.

Update the files required for the following: attendance reports of the whole account, production details, accomplished/unaccomplished daily goals, as well as the current records that are to be beat.

Data Analyst June 2013 - January 2014

Acquire Learning

Global Learning Support Lvl 39, UnionBank Plaza, Meralco Avenue, Pasig City

Interpreting data whether qualify or disqualify based on the given parameters with precision.

Attention to detail and making sure the quality of work

Achieving individual and team targets

Accuracy of all data encoded in Salesforce

Character References

Adrian Joseph Dayandayan

Storekeeper C

San Jose Water, CSJDM, Bulacan

Water District

092*-***-****

Mimis Kay Dumandan

Management Information Analyst

Santa Maria Water District

090*-***-****

Joyce Anne Maze Galiza

Social and Marketing Representative

RJ Globus Solutions

092*-***-****

I certify that the above information are true and correct to the best of my ability.

Ashley Shayri D. Alfonzo



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