Technical Support Engineer

PAUL VARGHESE

****San Marino Drive, Pearland, Texas 77581

Mobile Phone: 832-***-**** / Secondary Phone: 480-***-****

E-mail: *********@*******.***

Open to all shifts / Available to interview and start immediately

SUMMARY

A knowledgeable and highly-motivated IT professional with severalyears of experience. In-depth expertise in troubleshooting, break fix Hardware, Software and LAN/WAN Networking. Hands-on technical knowledge of Cisco, Computer Hardware,Peripherals and cabling.

TECHNICAL SKILLS

OPERATING SYSTEMS: Microsoft Windows (7,XP, 2000, 2003), Novell 6 and Linux.

HARD WARE: Dell Servers, HP servers, Notebooks, PC’s, Tape Drivers, Tap Loaders, NAS, SAN, Cisco Routers, Cisco Switches and Cisco VPN, Optical networking and Cabling.

APPLICATION SOFTWARE: Oracle, SQL, McAfee, VERITAS, Backup Exec.

PROFESSIONAL EXPERIENCE

APS INC Houston, TEXAS

IT Support (March 2015 – 2016 October)

Installation and configuration of Router, switch and other computing equipments.

Windows Servers Installation, configuration, Windows patches updating and fine turning.

Support Internal users and Remote users through the custom design remote connectivity

software.

Support the L1 to troubleshoot in complicated Hardware and Network issues.

Planning and Designing of Server room.

LAN/WAN, Cabling, cribbing, CAT6 Network for the internal use.

Installation and Configuration of Routing Protocols.

XEROX CORPORATION, Houston, TX

Network Engineer (April 2013 – December 2015)

Part of a wireless and sit-to-site VPN installation Project team. Designed and Configuring the WAN Infrastructure, consisting of multiple T1 and T3 lines, Cisco routers, Cisco Switches, Load balancers.

Provided internal customer support for various divisions of the company.

Maintained the LAN network operations, hardware and software installation, updation,

Set-up, documentation, administration, technical maintenance and user support.

Configure Routing protocols, Network and other Software.

Installation and Maintenance of Cisco,Dell andHP computing Products.

As Technical Support Engineer provide resources to assist on resolving criticalTechnical issues.

Support trouble tickets and end - to - end support for remote users on their network issues.

SCHLUMBERGER, Houston, TEXAS

Network Integration Technical support (May 2010- March 2013)

Provided Network support for ISP Migration (From Version to AT&T) of more than 500 Site.

Work on Network, Hardware and software Tickets.

Check the existing equipment and maintain that and make sure that the Network is up and running to do the other employees their work.

Configure and ship out the equipment to Remote site to manage break downs.

Configure LAN, VAN and VPNs.

Upgrade Software, Hardware and Network Equipments.

Onsite trouble shooting of Hardware and Network issues.

Monitoring of network using Solar – Winds addition and deletion of networks on Solar – Winds.

Open ticket with the OEMs and follow-up of the tickets.

Helping the team to close the tickets and issues.

Completed 99% of support trouble tickets with first attempt.

Walk through with local IT person for trouble shooting the Issue in the network on remote sites.

DELL SUPPORT FROM ETELECARE SOLUTIONS PHOENIX, AZ

IT Support L2 (Feb 2008 Jan 2009)

Installation and configuration of new Servers, PCs, Routers and other computing equipments.

Windows Servers Installation, configuration, Windows patches updating and fine turning.

Support Internal users and Remote users through the custom design remote connectivity

software.

Support the L1 to troubleshoot in complicated Hardware and Network issues.

Planning and organizing of Server room.

LAN/WAN, Cabling, cribbing, fixing wall mounting box and erecting patch panels with CAT5e,

CAT6 Network for the internal use.

Installation and Configuration of Routing Protocols.

LIPI DATA SYSTEMS LTD COCHIN, INDIA.

Asst. Manager Servers and Network in a Datacenter (July 2005-Nov 2006)

Installation and configuration of branded Servers from different vendors.

Configure PC and Computing equipments.

Installation and administration of Novell Netware 5.0, installation and handing over to the Linux

systems to the UNIX system group.

Installation of END – to – END Security and virus prevention software from McAfee. The

McAfee Active Virus scan Suite, which includes ePo, the Enterprise Version of Anti-Virus and

Desktop firewall solutions.

Installation and configuration of Raids, Back Solutions and Backup plans with HP, EMC2 NAS and

SAN Servers, Tandberg, Quantum tape autoloaders and Libraries with VERITAS and CA Back up

management Software.

Configure IP routing in Cisco routers including static and dynamic Routing.

Setup, configure and administer the Local Area Network.

NEURAL NETWORKS PVT. LTD, COCHIN, INDIA

Senior Technical Support Engineer (Oct 2000 to Jan 2002)

Assembling, configuration and installation of enterprise servers,PCs and home computers –

installation and trouble shooting of operating systems like Windows, Novell Netware, HP Open

View,UNIX and Linux(Novell 3.11,3.12and 4.0,SCO UNIX, SUSI Linux, Red Hat Linux and

windows3.1, Millennium, Windows NT ).

Involved in the installation and maintenance of Branded Servers, desktop PCs, Printers and different

Networks.

Connect Servers, Desktops, and Laptops and configure that in the network by installing the O/S and

the Application Soft wares.

Install Local and Network Printers.

Maintenance and Trouble Shooting of hardware in all servers, desktops, laptops and networks.

Senior level of technical support in system tuning, analyzing, troubleshooting, and isolating all kind

of System problems.

DELTA MICRO COMPUTERS PVT. LTD COCHIN, INDIA

Service & Customer Support Technician (Oct 97 to Dec 2000)

Assembling and software implementation in desktop PCs.

Installing and configuring all kind of windows and Novell Netware based application Softwares in

standalone PCs and network servers.

Coaxial, non-structured, structured and fiber optical network cabling for corporate customers and

educational institutions.

Erecting wall mounting boxes, power plug and network racks.

Installation of peripherals and connectivity devices in standalone PCs and in networks like printers,

scanners, plotters and modems.

Maintenance and Trouble Shooting of computing peripherals.

Technical Support in system tuning, troubleshooting of System problems.

Platform: Win NT4.0,Novell, windows95 & 98, TCP/IP, DHCP, Ethernet.

COMPTECH INDIA PVT. LTD HYDERABAD, INDIA

Service & Customer care trainee and to Jn. Service Engineer (Oct 94 to July 97)

Assist Senior Service Engineer on implementation of Windows 3.1, 95, Novel 3.1 and its connectivity service.As a beginner in the field, I am proudfully quoting here that I got a chance to address Bharath Dynamic Limited (BDL) desktop and peripheral problems by reporting and resolving the same with senior team members.

CERTIFICATIONS.

Cisco Certified Network Associate – CCNA

MESA Community College – Mesa, Arizona

Cisco Certified Network Professional – CCNP

EDUCATION

SNGIT, Tamilnadu, India.

Associate degree in Computer Technology.

CGIHT, Hardware Bangalore, Karnataka, India.

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