Project Customer Service

Nyikango Abella

Address:**** ****** **, *****, ** 55122

Phone#:612-***-****

E-mail:***********@*****.***

Professional Summary/Qualifications

* ***** ***** *** *** server Administration

* ***** Junior SQL Admin and Help Desk Support

1 Years of Linux Administration

3 Years of Project Management Support and Coordination

Skills: Windows PC, Software, hardware

Operating Systems: Microsoft Windows XP/7/8

Microsoft Windows Server 2003/2008/2012

Linux (Red Hat 5, 6, 7 CentOS 5, 6, 7 Ubuntu 10, 12)

MS Office: Excel, Word, PowerPoint, Outlook, Access (2007/2010/2013)

Microsoft project 2010/2013, Primavera

Databases: Microsoft SQL Server (2008/2012), MySQL (5.1/5.5/ 5.6), Oracle 11g

Percona Server (5.5, 5.6, 5.7); MariaDB (10.0, 10.1)

MySQL Backup Tools: MySQLdump, Percona Xtrabackup, MEB

MySQL Toolkits: MySQL Utilities, Percona Toolkit

MySQL Monitoring Tools: Nagios, Zabbix, MonYog

MySQL Clustering software: Galera Cluster for MySQL, MariaDB, Percona XtraDB Cluster

MySQL NDB cluster 7.3/7.5

MySQL Group Replication/MySQL InnoDB Cluster

Amazon Web Services Databases Management in Depth

Work Experience

MySQL DBA Control Products Inc. Chanhassen, MN 7/2017 – Present Time

Installed, setup and configured group replication.

Manage and monitor the InnoDB cluster.

Backup and Restore of Group Replication Nodes (Single + Multi Primary)

Implement SSL in InnoDB Cluster and troubleshoot the cluster.

MySQL Group Replication Install and configure

Manage and administer MySQL in AWS

Setup, Create Amazon RDS Instances.

Load data in the RDS Instances.

Backup and restore RDS databases using snapshots.

Setup RDS Storage options, IAM policies and Security groups to secure the database instance.

Manage and administer MySQL EC2 Instance

MYSQL Admin Minnesota National Guard, Rosemount, MN 6/2013 – 7/2017

Support the database infrastructure for existing and future products that protect the organizations

Production support: troubleshoot, report, and prioritize bugs on operational issues

Improve and promote operational scalability and standardization

Worked closely with development team to help them create highly reliable applications

Installation, configuration and maintenance of MySQL, MariaDB, Percona Server

Setting up backup, replication and clustering

Upgrading MySQL, Percona Server

Monitoring, tuning, and reporting on databases to drive improvements

Diagnose OS, network and storage issues

Tuning hardware and software settings

Create tools and processes to automate administration and monitoring

Junior MYSQL Admin/ Help Desk Support Analyst

Analog Technology, Burnsville, MN 5/2010 – 6/2013

•New Database installation and configuration

•Creating table structure and optimization

•Backup / restore planning, testing, execution

•Disaster recovery planning and execution

•Database replication set up and tuning

•Database security analysis, implementation, and maintenance

•Maintain and upgrade database and monitoring software.

•Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM

•Installation and configuration of MySQL NDB Cluster

•Performed backup and recovery operations on NDB Cluster

•Managed, secured and performance tuning the NDB cluster

•Troubleshoot and resolved NDB cluster issues

Experiences: Help Desk Support Analyst

First point of Help Desk contact for users

Document end user information and problem(s) in their system

Access resources on the Internet to aid problem resolution if needed

Develop help sheets and frequently asked questions list for solution knowledge.

Provide both phone and email support

Communicate with non-IS and IS specialist providing a high level of customer service

Junior SQL Administrator, Logic PD, Eden Prairies, MN 07/2008 - 5/2010

Assisted with execution of projects related to areas of responsibility

Assisted with recovery of lost or corrupt data

Assisted in the administration of the SQL Change Management process

Monitored Multiple Dashboards daily

Assisted with Basic triaging and incident creation

Aggressive follow up to L2 and L3 teams

Documents activities for reporting

Followed all standard operating procedures consistently.

Participate/collaborate in review sessions.

Participate in active bridge calls as needed

Respond quickly to any database requests or issues and to ensure 24/7 uptime

Junior Linux Administrator Control Products Inc. Chanhassen, MN 04/2007 – 7/2008

Linux systems installation and configuration

Configuring Apache server, Mail Server, Samba Server, FTP server

Configuring DNS servers / creating virtual hosts.

Working Experience on VMware ESX Server 3 and ESXi 4

Troubleshooting application server problems, connectivity issues, systems, DNS management, URL setup

Updating Redhat systems using RPM and yum

Supporting VMware installations and Supporting Linux environment for disaster recovery.

Administration and troubleshooting skills on Linux /UNIX, Windows

Monitoring servers on 24/7 basis on shift turnovers

Disk Partitioning

Installing, configuring and troubleshooting MySQL databases.

Scheduling Linux operating system and MySQL database backups

Project Coordinator, Logic PD, Eden Prairies, MN 07/200 – 04/2007

Directly interfaced with all levels of customer engagement team

Directly interfaced with all levels of management and operations departments

Hands-on approach to Deployment Services and PMO activities

Utilization of MS Project, MS Excel, MS Power Point.

Advanced Microsoft Excel Skills: formulas, pivot tables, V Lookups and Sorting

Construct, maintain and review project schedules in Primavera P3 & P6 and Microsoft Project.

Collect, input, validate and analyze progress in the master schedule, using P6.

Tracking and managing project milestones, goals, risks, and deadlines

Driving project issues to resolution

Developing and delivering project reports and performance metrics.

Participating in the development and subsequent maintenance of project deliverables, work papers, and other project artifacts

Perform duties in accordance with Project Management best practices, tools, and methodologies

Assisting deployment services as the single point of contact with the customer

Works with all internal departments to facilitate resolution on customer concerns

Education Background

Minnesota School of Business/ Globe University Brooklyn Center, MN

BS in Information Technology, December 2010

Training

Amazon Web Services Foundation

Certification

ITIL Foundation, November 2015 Minneapolis, MN

Microsoft Project 2013, March 2016 Minneapolis, MN

Reference available upon Request

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