Denier customer Service associate

ARUN R

Mobile No: +91-729*******

Email Id: ********@*****.***

Total Experience: 1 Years 9 Months

Current Designation: Senior customer service associate

Current CTC: INR 1.90 L/A

Objective:

Deliver the expected quality work with excellence.1Yrs 9 Month of Experience in managed services performance reporting and banking services Operations.

Educational:

B.E Electrical and Electronics Engineering – Sriram Engineering College Thiruvallur (2011 - 2014) 7.042 CGPA

D.E Electrical and Electronics Engineering – Sri Nallalaghu Polytechnic College Chennai (2009 to 2011) 86.4 Percentage.

HSC - Singaram Pillai Boys Hr Sec School, Chennai (2008-2009) - 53 Percentage.

SSLC - Singaram Pillai Boys Hr Sec School, Chennai (2006 -2007) - 52 Percentage.

Skills:

Stakeholder Management

Performance Management

Quality Management

Process Management

Automation and Reporting – MS Office tools (Excel and Power Point)

Computer Knowledge:

MS – Word, Excel & Power Point

Good Presentation Skill

Good Report Presentation Skill

Work Experience at a Glance

Current Employer:

Organization: Intelenet Global Services

Date of Joining: 12-May-2016

Date of Leaving: Continuing till today

Functional Area: Banking – Global payment system operation

Clients: Abu Dhabi Islamic Bank, UAE

Key Responsibility Area (KRA) - Senior Customer Service Associate

Making a Payment Entries is a part of day to day activities (LCY & FCY & Internal).

Validation Internal Compliance guidelines - Call back, Balance Check, Mode of Receipt, Indemnity Check,

Duplicate Check, Special Exchange rate Check

Validation of SWIFT Messages - MT -103,

Validation of International compliance – OFAC

Monitoring the transaction queues and clearing them within TAT

Providing ideas to enhance system to ease process and increase productivity

Monitoring of Compliance payments such as OFAC Matches, Sanctions lists Matches, Sharia Matches

Extensive knowledge in using applications such as Mosaic, Phoenix, Intellect, SWIFT SYSTEM, etc.

Managing Investigation cases such as Return of Funds, Non IBAN format payment or Invalid Account Number

Knowledge in process work flow, helped system automation and make the process effective, faster and easier.

Reconciliation and EOD activities.

Preparation of MIS on daily and Monthly basis.

Personal Profile:

Date of Birth : 08/07/1992

Gender / Marital Status : Male /Single

Address : No 28 1st barathi nagar villivakkam Chennai-60049

Declaration:

I hereby declare that the above mentioned information is true to the best of my knowledge

Place: Chennai

Date: (Arun R)

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