Mobile No: +91-729*******
Email Id: email@example.com
Total Experience: 1 Years 9 Months
Current Designation: Senior customer service associate
Current CTC: INR 1.90 L/A
Deliver the expected quality work with excellence.1Yrs 9 Month of Experience in managed services performance reporting and banking services Operations.
B.E Electrical and Electronics Engineering – Sriram Engineering College Thiruvallur (2011 - 2014) 7.042 CGPA
D.E Electrical and Electronics Engineering – Sri Nallalaghu Polytechnic College Chennai (2009 to 2011) 86.4 Percentage.
HSC - Singaram Pillai Boys Hr Sec School, Chennai (2008-2009) - 53 Percentage.
SSLC - Singaram Pillai Boys Hr Sec School, Chennai (2006 -2007) - 52 Percentage.
Automation and Reporting – MS Office tools (Excel and Power Point)
MS – Word, Excel & Power Point
Good Presentation Skill
Good Report Presentation Skill
Work Experience at a Glance
Organization: Intelenet Global Services
Date of Joining: 12-May-2016
Date of Leaving: Continuing till today
Functional Area: Banking – Global payment system operation
Clients: Abu Dhabi Islamic Bank, UAE
Key Responsibility Area (KRA) - Senior Customer Service Associate
Making a Payment Entries is a part of day to day activities (LCY & FCY & Internal).
Validation Internal Compliance guidelines - Call back, Balance Check, Mode of Receipt, Indemnity Check,
Duplicate Check, Special Exchange rate Check
Validation of SWIFT Messages - MT -103,
Validation of International compliance – OFAC
Monitoring the transaction queues and clearing them within TAT
Providing ideas to enhance system to ease process and increase productivity
Monitoring of Compliance payments such as OFAC Matches, Sanctions lists Matches, Sharia Matches
Extensive knowledge in using applications such as Mosaic, Phoenix, Intellect, SWIFT SYSTEM, etc.
Managing Investigation cases such as Return of Funds, Non IBAN format payment or Invalid Account Number
Knowledge in process work flow, helped system automation and make the process effective, faster and easier.
Reconciliation and EOD activities.
Preparation of MIS on daily and Monthly basis.
Date of Birth : 08/07/1992
Gender / Marital Status : Male /Single
Address : No 28 1st barathi nagar villivakkam Chennai-60049
I hereby declare that the above mentioned information is true to the best of my knowledge
Date: (Arun R)