Customer Service, Administrative Assistant, microsoft office

T'LYSSA CONNELL

New York 347-***-**** ************@*****.***

PERSONAL STATEMENT

Bachelor degree holder with over three years of experience in customer service and as an office administrator. A leader and mentor who served as the Student Government Association President and took the initiative to expand the student clubs/organizations and oversaw the implementation of various policies changes to assist non-traditional students transition to an educational setting. Extensive experience working collaboratively with other departments and the ability to balance several major projects and complete them in a timely manner.

EDUCATION

BERKELEY COLLEGE, BROOKLYN, NY

Bachelor in Business Administration, Business Management, 2017

Associate in Applied Science, Business Management, 2016

WORK EXPERIENCE

BERKELEY COLLEGE, BROOKLYN, NY

Administrative Assistant, 2015 – 2017

Assisted the Campus Operating Officer with the day-to-day operation of the campus.

Tracked office supply inventory and approved supply orders

Coordinated office activities and operations to secure efficiency and compliance with company policies

Managed phone calls and correspondence (e-mail, letters, packages, etc.)

Created and updated records and databases that included personal, financial and other information

Tracked stock of office supplies and placed orders when necessary

Assisted colleagues whenever necessary

EDIBLE ARRANGEMENTS, MANHATTAN, NY

Customer Service Representative, 2014 – 2015

Conferred with customers by telephone and in person to provide information about products/services, took/entered orders, canceled accounts and obtained details of complaints

Kept records of customer interactions/transactions, recorded details of inquiries, complaint, and comments, as well as, actions were taken

Determine charges for services requested, collect deposits or payments and arranged for billing

Resolved customer service/billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills

Received payment by cash, check, credit cards, vouchers, and automatic debits

Answered customers' questions and provided information on procedures/policies

Maintained, clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptied trash cans

Computed and recorded totals of transactions

Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware

Stored food in designated containers and storage areas to prevent spoilage

Kept records of the quantities of food used

Operated cash register, handled money and gave correct change

ALLIED BARTON, BROOKLYN, NY

Security Officer, 2013 – 2014

Monitored and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintained security of premises

Circulated among visitors, patrons/employees to preserve order and protect property

Answered telephone calls took messages, answered questions and provided information during non-business hours and when the switchboard was closed

PLANET FITNESS, BROOKLYN, NY

Member Services Representative, 2010 – 2012

Conferred with customers by telephone/in person to provide information about products/services, took and entered orders, canceled accounts and obtained details of complaints

Kept records of customer interactions/transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Completed contract forms, prepared change of address records and issued service discontinuance orders, using computers

Solicited sales of new/additional services and products

Received payments by cash, check, credit cards, vouchers and automatic debits

Issued receipts, refunds, credits and change due to customers

Greeted customers entering establishments

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptied trash cans

Kept periodic balance sheets of amounts and numbers of transactions

PARAMOUNT DECORATORS, BROOKLYN, NY

Stock, Cashier, Sales, 2007 – 2012

Answered customers' questions about merchandise and advised on merchandise selection

Itemized and totaled customer merchandise selection at checkout counter, using cash register, accept cash and charge cards for purchases

Took inventory/examined merchandise to identify items to be reordered and replenished

Packed customer purchases in bags and cartons

Stocked shelves, racks, cases, bins and tables with new/transferred merchandise

Received, opened, unpacked and issued sales floor merchandise

Stamped, attached and changed price tags on merchandise, referring to price list

HONORS/AWARDS

EXTRA-CURRICULAR ACTIVITIES

Student Government Association Vice President 2015

Student Government Association President 2016

Caribbean Student Association Secretary 2015

LeadHership Award Recipient 2017

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