Professional Summary

Work History

Education

Skills

T H

Rockford • Cell: 815-***-**** • ac4u41@r.postjobfree.com I have worked Customer Service 25 yrs

Im also dependable.

Im a Team Player I love working with people.

Customer Service coordinator, 09/2001 to 01/2015

Verizon – Tampa, Florida

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Met or exceeded service and quality standards every review period. Loan Processor, 08/1996 to 02/2001

Lending Solutions – Elgin, Il

Process loans requests for credit unions. Pulled credit reports. Ran reports. Sold credit cards home loans. Gathered info from customers input loan information in system. Responsible all loan documents compete and accurate. Verify income. Prepare application to be submitted to underwriter. High School Diploma : 1984

Wahiawa Community School Adults - Wahiawa, Hawaii

Also took Business Classes.

I have 25 years in Customer Service