Manager of IT

Summary of Qualifications

Hands-on, solutions-focused IT professional with solid history of success implementing strategic Technology initiatives that improve business functionality with positive impacts on the bottom line. Has been selected several time by firms to turn their IT environment around with great success. Skilled in developing and implementing technical improvements that focus on maximizing productivity, performance and efficiency. Technology savvy self-starter, adept at moving into new environments and using past experiences to quickly adapt to new emerging technologies fluently. Familiar with Technology infrastructure, system installations/upgrades and technical troubleshooting. Strong communication and collaboration skills; able to build and lead high-performance teams toward achieving goals and objectives. Solid problem solving, customer service/support and team leadership skills.

Technical Skills

Operating Systems: Windows 7 & 8, Vista, XP Pro, Windows 2000, Mac OS 10.4 Tiger through 10.7 Lion; Windows NT 4 Server through Windows Server 2016, 2012, 2008, SBS Server 2003

Communications: TCP/IP, DHCP, DNS, WINS VPN, POP3, IMAP, Exchange 5.0-2010; Allworx VoIP System, NEC, Skype

Tools & Applications: MS SQL Server 7-2012, NetApp & EMC SAN, MS Office 2000-2013, NetIQ, DOS & PowerShell, VPN HW & SW based, Windows 3.1-Win 8, Lite MS Project, TCP/IP, DHCP, DNS, AD, Internet Explorer 5.0-10.0, Windows 2012 Core, McAfee and Symantec Antivirus, HP Open View, MS NT 4.0-Win 2012, Norton Corporate Antivirus, IIS 4.0, 5.0, 6.0, 7.0. Exchange 5.0- 2013, VNC Server, Partition Magic 9.0, Terminal Server & RDS, PC Anywhere\DameWare, Microsoft Window Phone 8, VMware Horizon View, Network Monitoring, Microsoft VDI, Veritas BackupExec 8.9-10.0, Citrix MetaFrame Presentation server 4.0, MS Hyper-V\Virtual Server, SharePoint Portal\WSS\Foundation 03-13, Symantec Endpoint Protection, System Center 2012, ISA Server 2006, Lite VMware ESX 3.x, 4.x, 5.x, MS VMM and DPM, Microsoft OWA, GFI Mail Security & Essentials, Microsoft CE, Windows Mobile

Management Tools: Active Directory/GPO 2016, 2012, 2008, 2003& 2000, Remote Desktop, Microsoft WSUS; Veritas Backup Exec, Symantec Endpoint and Symantec I. Cloud; Hyena System Tools, Google Apps, Go to my PC, LogMeIn123, Team Viewer, Ghost Imaging, Trend Micro and MacAfee virus protection, Mange Engine, PEN Testing Tools, Forensic Tool Sets

Hardware: Intel Base Desktops and Laptops; Dell Power Edge and Power Vault; 3Com Switches; Nortel Extranet 1500, SonicWall TZ Series, HP printers/Jet direct, Wi-Fi & Access points; BlackBerry & iPhones and iPads, Droid phones, Cisco 800, 1600, 1700, 2500, 2600, 3600, 4000 series routers, Cisco 2900XL/3500XL, 5500 and 6500 series switches, Cisco PIX firewalls 515 and 520, Cisco Meraki suite of hardware and software

Professional Experience

Director of Information Technology Tampa Armature Works, Inc., Tampa, FL August 2016 – Current FTE

Accountable for an operational staff of 8+/- engineers, technicians and business systems support personal. Oversight and responsibility for operational budget and an additional capital infrastructure budget. Maintained a 7x24x365 service and support operation to provide 99.998% of system uptime. Helped in the development Service Level Agreements (SLA) for internal guaranteed uptime of networked resources.

Consulted with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.

Recommend and develop plans for systems development and operations, hardware and software purchases, budget, and staffing.

Manages the development, implementation, installation, and operation of information and functional systems for the organization.

Develop, implement, and monitor management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.

Negotiates and contracts with consultants, technical personnel, and vendors for services and products.

Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.

Manages computer operation scheduling, backup, storage, and retrieval functions.

Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.

Develops, maintains, and tests disaster recovery plans.

Manage subordinate supervisors who supervise a total of employees in the Information Systems. Is responsible for the overall direction, coordination, and evaluation of these units. Also, directly supervises five non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Manger of Network Support UAMC, Tampa, FL August2015 - August 2016 Contract

Responsible for an operational staff of 8+/- engineers, technicians and business systems support personal. kept a 7x24x365 service and support operation to OFFER 99.998% of system uptime annually. Helped in the development of Service Level Agreements (SLA) for internal guaranteed uptime of networked resources.

Supported 24x7 voice/data/video availability firm wide for more than 9,000 end users. Successfully designed and implemented the Cyber Security Lab for the use by the university for Cyber Security Courses.

All systems successfully implemented on time, on budget, and while maintaining no interruption of service and minimal business disruption as construction of the lab were completed.

Support development and negotiation of product and services agreements with product suppliers and service providers to ensure service-levels are cost-effectively and efficiently maintained.

AIDED in the creation and updating of IT wide policies and procedures to insure best practices are followed and enforced.

Acted as a key stakeholder and project leader in the redevelopment, planning, architecture and operations of Data Center services and infrastructure.

Collaborated on solutions, build consensus, and execute solutions.

Overall responsibility for all data center, telecom, network, servers, hypervisors, cloud services, storage, system operations and infrastructure application support activities for UAMC.

Played a role in all projects within the IT infrastructure area, including environmental changes and upgrades, new construction and remodels to existing structures.

Proactively AIDED in defining direction for future projects and initiatives while helping coordinate, design, implement and support Disaster Recovery and Business Continuity efforts.

Manger of Network Services The University of Tampa, Tampa, FL March 2015 – August 2016 Contract

Responsible for an operational staff of 8+/- engineers, technicians and business systems support personal. Oversight and responsibility for operational budget and an additional capital infrastructure budget. Maintained a 7x24x365 service and support operation to provide 99.998% of system uptime annually. Helped in the development Service Level Agreements (SLA) for internal guaranteed uptime of networked resources.

Maintained 24x7 voice/data/video availability campus wide for more than 9,000 end users. Successfully designed and implemented the Cyber Security Lab for the use by the university for Cyber Security Courses.

All systems successfully implemented on time, on budget, and while maintaining no interruption of service and minimal business disruption as construction of the lab were completed.

Support development and negotiation of product and services agreements with product suppliers and service providers to ensure service-levels are cost-effectively and efficiently maintained.

Assisted in the creation and updating of IT wide policies and procedures to insure best practices are followed and enforced.

Played a role in securing The University of Tampa the ISO 270001 certification. Making it the only Higher Ed institution to hold this certification in the nation at this time.

Acted as a key stakeholder and project leader in the redevelopment, planning, architecture and operations of Data Center services and infrastructure.

Collaborated on solutions, build consensus, and execute solutions.

Overall responsibility for all data center, telecom, network, servers, hypervisors, cloud services, storage, system operations and infrastructure application support activities for the University of Tampa.

Played a role in all projects within the IT infrastructure area, including environmental changes and upgrades, new construction and remodels to existing structures.

Proactively assisted in defining direction for future projects and initiatives while helping coordinate, design, implement and support Disaster Recovery and Business Continuity efforts.

Information Technology Manager Cross Environmental Service, Inc., Tampa, FL January 2014 – March 2015 FTE

Responsible for overseeing and managing a company's information technology projects and day to day operations. Coordinates project phases from development to installation of hardware and software products. Acts as liaison between clients, vendors, and consultants to provide a high user experience while building the brand. Supporting of over 200 employees in a multi-state environment. Extensive travel to remote offices, as needed.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Directs technological research by studying organization goals, strategies, practices, and user projects.

Completes projects by coordinating resources and timetables with user departments and data center.

Verifies application results by conducting system audits of technologies implemented.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Maintained quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplished related results as needed.

Wireless Network Engineer Giganet, llc, Tampa, FL / Herat, Afghanistan February 2013 – January 2014 Overseas Contract

Direct 3-person team providing all functions of IT/infrastructure, including ISP administration, Radius server systems administration and desktop support. Responsible for configurations, deployments, installations, troubleshooting, upgrades, mitigation and providing support for various hardware, including MS Windows servers, WiMax systems.

Handle the configuration, installation and support of MS Windows Server 2008

Setup up WiMax system for US FOB in Herat.

Manage/maintain OS updates, configurations, and user accounts and data recovery for customers of ISP Service.

Manage the installation and configuration tower technology used in WiMax and ISP Wi-Fi systems for the FOB.

Serve as administrator for domain networks and user stations.

Design, implement, manage and support customer wired/wireless networks, server and security environments.

IT Recruiter Kforce, Inc., Tampa, FL October 2012 – February 2013 FTE

Due to the growing IT Market, I was hired to recruit IT professionals for clients.

I screen and package for the end clients.

I sourced and selected candidates for review and called on them.

I conducted on phone interviews and insured all paperwork was completed.

After selection was made the candidate was sent to my manager for approval a then to the client.

Made more than 80 out bound calls a day.

Held this position to allow for education in the evening to better my skills within technology.

Sr. Network Administrator Aurora Investigations and Legal Services, Inc., Tampa, FL January 2009 – October 2012 FTE

Directed a 10-person department providing all functions of IT/infrastructure, including database administration, systems administration and desktop support. Responsible for configurations, deployments, installations, troubleshooting, upgrades, mitigation and providing support for various software and hardware, including MS Windows servers, SQL server, Symantec Backup Exec, Active Director, MS Exchange and MS Outlook.

Handle the configuration, installation and support of MS Windows Server 2000/2003/2008, DHCP server, File and Print server, DNS server, Active Directory and Terminal Services.

Install/setup Active Directory Administration for users, computers and security restrictions using Group Policies.

Manage/maintain OS updates, configurations, user accounts and data recovery for customers.

Responsible for the deployment of applications using Active Directory Group Policy.

Manage the installation and configuration of IIS 6/7 for FTP and web server functionality, installation of SQL Server, deployment of Symantec Endpoint Antivirus, and configuration/maintenance of MD Exchange 2003/2007.

Serve as administrator for domain networks, securities and user stations.

Design, implement, manage and support customer wired/wireless networks, server and security environments.

Effectively provide local and/or remote network administration tasks, including monitoring, preventive maintenance, system installations and migrations.

Implement and migrate internet gateway connection from ADSL/cable/T1 to dedicated fiber circuits in order to meet customer needs and specification.

Configure routers to manage and serve as Gateway, DHCP server, internet filtering, NAT/Port Forwarding, MAC filtering and firewall.

Bring technical support and troubleshooting for Hewlett-Packard with their HP ProLiant ML and DL series servers and business line computers on customer sites.

Provide user support, including setup, profile transfers, system updates, email setup and data recover.

Conduct tests for various applications, systems and hardware to identify bugs and make usability recommendations.

Troubleshoot TCP/IP, DHCP, DNS, RAS, server and Gateway issues on local and remote sites.

Sr. IT Administrator TSI Legal Inc., Tampa, FL May 2011 - January 2013 FTE

Served as Lead Network Engineer solely responsible for maintenance, monitoring and troubleshooting of all network devices firm wide. Responsible for performing troubleshooting and maintenance, IOS upgrades and hardware upgrades for the firm.

Handled the deployment of network monitoring tools, including MRTG for traffic usage, Kiwi Syslog for System logging and Solarwinds for connection integrity.

Monitored and managed all network devices, including PIX 515UR firewalls, Cisco 2600/3845 routers, Cisco 3548/6509 switches and F5 firepass VPN concentrator.

Orchestrated deployments/rollouts of proprietary applications to 100+ machines.

Provided technical support for 200+ users, including Windows environment management e.g. Active Directory, DNS, Exchange, Network Load Balancing (NLB), Terminal Service, IIS, software/hardware installation, server configuration, remote VPN management and site-to-site VPN configuration.

Involved in major technology projects which included, network re-architecture, Data Center build-out, VOIP implementation and security hardening with the overall goal of passing an intensive security audit conducted by Company partners.

Secured the company's wireless network by making use of remote VPN technology and authentication solutions.

Network Administrator Florida Tech Systems, Tampa, FL January 2009 - May 2010 (Concurrent with AILS, Inc.)

Provided IT support to company personnel, including performing technical troubleshooting/upgrades.

Effectively resolved customer complaints and concerns through troubleshooting and high standard of support.

Conducted training for new employees on protocols; ensured compliance with company policies, procedures, standards and regulations.

Network Administrator Verizon, Tampa, FL February 2008 - January 2009 Contract

Reviewed new customer orders and requests and manually entered data into a centralized database.

Collaborated with designers to create clean interfaces and simple, intuitive interactions and experiences.

Coordinated installation of software systems and collaborated on the design and implementation of new features.

Delivered software solutions consistent with the product roadmap and released plan milestones.

Early Professional Experience

Corrections Deputy Hillsborough County Sheriff's Office, Tampa, FL 2003 –2004

Airborne Army Ranger (Medical/Honorable Discharge) United States Army, Fort Bragg, NC 1999 –2003

Education & Certifications

Bachelor of Science, Information Management Systems South University, Tampa, FL 2008

Associates of Arts, Criminal Justice Hillsborough Community College, Tampa, FL 2006

IT Professional Development A+; Network+; Security+; MCP; CCNA; MCSE; Microsoft Exchange Administrator; ITIL Certified v.3, CCFE, CCFP, Meraki Certified Network manager

Currently expanding education with CISSP Certifications and currently in Process: Masters in Information Systems Management

Law Enforcement Certification; State of FL Certified Law Enforcement Officer 2003

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