Tonia N. Hawkins

Summary

Skilled Customer Service Representative, committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights

High customer service standards

Strong problem solving ability

Dedicated to process improvement

Active listening skills

Courteous demeanor

Telephone inquiries specialist

Adaptive team player

Strong organizational skills

Experience

Banquets Server

June 2013 to Current

Atlanta Airport Marriott Gateway - Atlanta, GA

Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner. Anticipate guests' needs and respond promptly. Cook's Helper

August 2007 to May 2013

Rutgers State University - Piscataway, NJ

Provided courteous and informative customer service in an open kitchen format.Cut and chopped food items and cooked on a grill or in fryers.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Bus Driver

September 2005 to August 2010

Ralp's bus - Bridgewater, NJ

Transported students to and from school, camp, trips and various other destinations, in a safe and timely manner, on a defined route and strict time schedule. Maintained order and enforced school system rules for student conduct.

Reservation Sales Agent

January 1998 to August 2005

Marriott International - Somerset, NJ

Book and confirm customers reservations at various hotels. Confer with customers to determine there requirements and room preferences. Provided accurate and appropriate information in response to customer inquiries.

Education

High School Diploma : Basic, 12

Penn Foster - Scranton, PA, United States

High School Diploma

2442 Gene Ct., Snellville GA 30078

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