Customer Service Technical Support

Anthony Perkins

***** ***** ***** *** ****

Houston, TX 77099 US

Phone: 832-***-****

Cell: 832-***-****

********@*****.***

Objective:

To obtain a position in a progressive technology based environment with a growth and opportunity, utilizing past experience and training to contribute to company goals and overall profit.

Employment History

Customer Service representative

TeleTech

November, 2016 February, 2017 (3 months)

I provided customer service from home supporting a well known weight control company

At home advisor

Teleperformance

April, 2018 October, 2018 (6 months)

I provided support for mobile devices from home using various online tools and resources for technical support and proper documentation

Driver Dispatcher

Velocity Express

March, 2006 February, 2008 (1 year 11 months)

I Handled incoming calls from customers in a multi-state region regarding delivery orders

Contacted delivery drivers on duty to route them to the appropriate pick up and delivery locations. Provided information about services, policies and pricing

Received, processed and verified the accuracy of orders from customers utilizing the company's administrative tools. Tracked and expedited lost shipments

Searched the company data base to get customer data about delivery orders

Prepared, generated' and distributed daily reports and order acknowledgments and distributed them to appropriate personnel

Provided and maintained exceptional customer relations.

Technical Support Representative

TripNet

February, 2004 August, 2004 (6 months)

Handled customer support for subscribers of a national internet service provider

Handled service calls related to internet connections, browsing and email. Also,. handled sales related calls dealing with signing new members to updating. accounts.

Technical Support

Convergy's

September, 2001 August, 2003 (1 year 11 months)

for inbound call customers; troubleshooted internet service

issues such as connectivity, browsing and email; identified network and server issues;

provided information and assistance with setting up DSL equipment such as modems,

routers, and network interface cards as well as assistance with installing appropriate

software and drivers; used various online resources and administrative tools for

troubleshooting and documentation; contacted other departments for transfers and

escalations.

Computer Support

M&M Word-processing Inc.

April, 2001 April, 2001 M&M Word-processing Inc., Houston, TxAdministrative

Assistant: October

Delivery Driver

Cierra Interiors

January, 1999 December, 1999 (11 months)

Delivered and installed furniture to customers throughout the Houston and

surrounding areas; Unloaded new merchandise and placed into the stockroom or to

sales floor to be sold; Assisted designers with setting up store room displays;

Furniture touchups and repairs; Assistance with janitorial and store maintenance

duties.

Education

DSU Training Institute

Degree date: 1994

Houston Community College

High School Diploma

Contact this candidate