Customer Service Medical Assistant

Delores Downer

**** ***** **** ****, ** ***** 347-***-**** ***********@*****.***

Qualifications Summary

Caring and compassionate professional with a unique combination of health care, child care, and administrative support experience. Capable of maintaining composure in high-pressure work environments. Excellent customer service skills, patient-focused, and experienced in handling sensitive information with the utmost confidentiality.

Experience Highlights

Child Care

Provided comprehensive child care services to children aged 6 months to 4 years with a focus on maintaining a safe, clean, and enriching environment

Daily responsibilities included administering feedings, ensuring showering and changing of clothes, reading, and ensuring daily verbal and physical interactional activities and teaching

Organized daily activity schedule allowing for increased planning abilities and ease of activity preparation

Collaborated with parents and guardians to promote the welfare of the children; forged, developed, and maintained professional relationships with peers, parents, and children

Aided in the planning and preparation of nutritious meals

Transport children to and from school and various location

Health Care

Responsible for feeding, bathing, and transporting patients; monitoring pulse, respiration, and temperature

Exceptional team player skilled at collaborating with co-workers, patients, and their families

Screened vision and hearing for children from Kindergarten to 7th Grade

Responsible for performing client inquiries and preparing accurate documentation for further care

Maintained open lines of communication with parents, staff, and doctors

Employment History

BABYSITTER, Self Employed, Bronx, NY

KITCHEN AIDE, North Bronx NCNW Child Development Center, Bronx, NY

NURSE’S AIDE, Workmen’s Circle Nursing Home, Bronx, NY

PUBLIC HEALTH ASSISTANT, New York City Department of Health, New York, NY

Education & Certifications

John Jay College of Criminal Justice, Bachelor’s Degree in Public Administration, December 2016

Grace Institute, Administrative Professional Certificate, February 2017

Hostos Community College, Associates Degree in Public Administration, June 2013

Hostos Community College, Credentialed Alcohol & Substance Abuse Counselor Program

Mandl School, Medical Assistant

Volunteer

New York Police Department Auxiliary Police Officer, January 2016 – Present

North Bronx NCNW Development Center, Volunteer, 2015 – Present

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