Highly motivated undergraduate currently pursuing a Bachelor of Science in Sustainability from Arizona State University with an emphasis in Sustainable Energy, Materials, and Technology. Dedicated to delivering the highest quality work for clients through creative problem solving and innovative solutions.
Strengths in environmental modeling and site assessment.
Excellent time management
Excellent communication skills Leadership abilities
System design Environmental assessment
Excellent communication skills Presentations
PowerPoint proficiency Microsoft Word proficiency Social media management Proofreading
12/2015 to 08/2016 Shift Manager
Dat Dog – New Orleans, LA Customer Service:
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers. Greeted customers and provided excellent customer service.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained accurate records of past due customer account activity. Updated customer orders from start to finish in an accurate and timely manner.
Promptly and empathetically handled guest concerns and complaints.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services. Facilitated inter-departmental communication to effectively provide customer support.
Managed work flow to exceed quality service goals.
Maintained up-to-date knowledge of product and service changes.
Verified that prepared food met all standards for quality and quantity. Strictly followed all cash, security, inventory and labor policies and procedures.
Diligently restocked workstations and display cases.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Cross-trained and coordinated schedules with team members to ensure seamless service.
Maintained high standards of customer service during high-volume, fast-paced operations.
12/2009 to 07/2010 Jewelry Associate
Walmart Supercenter – Metairie, LA
Maintained established merchandizing standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Followed merchandising guidelines to present visually appealing displays. Verified that all customers received receipts for their purchases.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Educated customers about the brand to incite excitement about the company's mission and values.
Welcomed customers into the store and helped them locate items. Alerted customers to upcoming sales events and promotions.
Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management.
Priced merchandise, stocked shelves and took inventory of supplies. Stocked and replenished merchandise according to store merchandising layouts.
Operated a cash register for cash, check and credit card transactions with 98.7% accuracy.
2009-2010 Bachelor of Arts: French
Dillard University - New Orleans, LA Recipient of Dean's List 2009
May 2020 Bachelor of Science: Sustainability
Arizona State University, Tempe Campus - Tempe, AZ Emphasis on Sustainable Energy, Materials & Technology
Coursework includes: Systems Thinking, Calculus Modeling, and Statistics
Participated in research for water and air pollution control methods to inform the community on San Pedro Riparian Conservation efforts.
Participated in preservation efforts in Sierra Vista at the San Pedro River to protect 80 species of mammals, 2 native fish, 68 species of reptiles and amphibians, and rare birds such as the Yellow-Billed Cuckoo, Bell\'s Vireo, Green Kingfisher, Lucy's Warbler, Abert's Towhee, and the Grey Hawk. Provided recommendations for the restoration of San Pedro Riparian to return the land to its natural state.
International Society of Sustainability Professionals Association for Environmental Studies and Sciences Sierra Club Student Coalition