**** ********** **. *** **** Colorado Springs, Colorado, 80906
MILE HIGH CAR COMPANY, Colorado Springs, CO
CSR/Sales Associate January 2018 – February 2018
Meeting and greeting customers and providing information on all vehicles.
Assisting customers in completing documents to purchase vehicles.
Providing a positive experience in purchasing a vehicle.
Calling leads from CarGurus, Blue Sky to schedule appointments.
Providing vehicle inspection reports and "booking in vehicles that were purchased or traded in.
TIME WARNER CABLE/CHARTER COMMUNICATIONS, Colorado Springs, CO
Executive Assistant January 2011 – October 2016
Executive Assistant to Vice President
Schedule complex executive’s meetings, phone calls, etc. using Outlook. Expert level in Outlook.
Attend meetings to record minutes. Compiled, transcribed, and distributed minutes of meetings.
Event planning including coordinating travel arrangements, hotels conference rooms, venue selection, agendas, entertainment, gifts, catering, offsite activities
Intricate travel arrangements. domestic and international, for executives using Concur.
Expense reports using Concur.
Prepared agendas and coordinated catering for luncheons, committees and executive meetings.
Complex special projects.
File and retrieve corporate documents, records, and reports.
Monitored executives training compliance.
Interpret administrative and operating policies and procedures for employees.
Met with individuals, special interest groups and others on behalf of executives, committees.
TIME WARNER CABLE
Customer Service Representative, Apr 2008 – Jan 2011
Assisted customers in billing, troubleshooting, sales and retention for cable, phone and internet.
I was in top 10% of agents.
UNEMPLOYMENT JULY 2007 – APRIL 2008
KINCAID TECHNOLOGIES INC., Colorado Springs, CO
Executive Assistant/Controller, Feb 2005 – July 2007 – Company went out of business
Executive Assistant to CEO and 3 Vice Presidents
Maintained Outlook calendars and scheduling Outlook for executives
Email review and response for CEO
Travel arrangements for executives
Vendor selections and negotiations
GOODWILL INDUSTRIES INC, Colorado Springs, CO
Administrative Assistant, May 2001 – Feb 2005
Maintained high quality of standards for 32 clients
Data entry for new employees
B&S UNDERWRITERS INC, Alexandria, LA
Executive Assistant, Apr 1992 – Jan 2001
Executive Assistant to President/CEO, CFO and Director of Quality Assurance and Compliance
Reviewed and answered correspondence
Maintained Outlook calendars and scheduling for executives
Developed insurance forms
Created filing system
Compiled and submitted annual Third-Party Administrator and Managing General Agent reports for 3 states
Obtained insurance licenses for company and executives in 26 states
EDUCATION Tyler Jr. College, Tyler, TX Associate of Arts
ADDITIONAL SKILLS Proficient in Microsoft Office-Outlook, Word, Excel, PowerPoint, Publisher, Travel and Expense Reports and Event Planning