Executive Assistant Customer Service

Sandra Sanders

**** ********** **. *** **** Colorado Springs, Colorado, 80906

719-***-**** ****************@*****.***

WORK EXPERIENCE

MILE HIGH CAR COMPANY, Colorado Springs, CO

CSR/Sales Associate January 2018 – February 2018

Meeting and greeting customers and providing information on all vehicles.

Assisting customers in completing documents to purchase vehicles.

Providing a positive experience in purchasing a vehicle.

Calling leads from CarGurus, Blue Sky to schedule appointments.

Providing vehicle inspection reports and "booking in vehicles that were purchased or traded in.

TIME WARNER CABLE/CHARTER COMMUNICATIONS, Colorado Springs, CO

Executive Assistant January 2011 – October 2016

Executive Assistant to Vice President

Schedule complex executive’s meetings, phone calls, etc. using Outlook. Expert level in Outlook.

Attend meetings to record minutes. Compiled, transcribed, and distributed minutes of meetings.

Event planning including coordinating travel arrangements, hotels conference rooms, venue selection, agendas, entertainment, gifts, catering, offsite activities

Intricate travel arrangements. domestic and international, for executives using Concur.

Expense reports using Concur.

Prepared agendas and coordinated catering for luncheons, committees and executive meetings.

Complex special projects.

File and retrieve corporate documents, records, and reports.

Monitored executives training compliance.

Interpret administrative and operating policies and procedures for employees.

Met with individuals, special interest groups and others on behalf of executives, committees.

TIME WARNER CABLE

Customer Service Representative, Apr 2008 – Jan 2011

Assisted customers in billing, troubleshooting, sales and retention for cable, phone and internet.

I was in top 10% of agents.

UNEMPLOYMENT JULY 2007 – APRIL 2008

KINCAID TECHNOLOGIES INC., Colorado Springs, CO

Executive Assistant/Controller, Feb 2005 – July 2007 – Company went out of business

Executive Assistant to CEO and 3 Vice Presidents

Maintained Outlook calendars and scheduling Outlook for executives

Email review and response for CEO

Payroll

AP/AR

Expense reports

Travel arrangements for executives

Vendor selections and negotiations

GOODWILL INDUSTRIES INC, Colorado Springs, CO

Administrative Assistant, May 2001 – Feb 2005

Maintained high quality of standards for 32 clients

Payroll

Attendance keeping

Data entry for new employees

B&S UNDERWRITERS INC, Alexandria, LA

Executive Assistant, Apr 1992 – Jan 2001

Executive Assistant to President/CEO, CFO and Director of Quality Assurance and Compliance

Reviewed and answered correspondence

Maintained Outlook calendars and scheduling for executives

Developed insurance forms

Created filing system

Compiled and submitted annual Third-Party Administrator and Managing General Agent reports for 3 states

Obtained insurance licenses for company and executives in 26 states

EDUCATION Tyler Jr. College, Tyler, TX Associate of Arts

ADDITIONAL SKILLS Proficient in Microsoft Office-Outlook, Word, Excel, PowerPoint, Publisher, Travel and Expense Reports and Event Planning

Contact this candidate