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Customer Service Electronics Technician

Location:
San Diego, CA
Posted:
March 15, 2018

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KOLBY SEVERNS

Electronics Technician / Customer Service

EDUCATION

San Diego State University-

California State University

Electrical Engineering

January 2013 - June 2016

San Diego Mesa College

Electrical Engineering

January 2012 - June 2013

United States Coast Guard

Electronics Technician,

January 2004 - June 2004

PROFESSIONAL PROFILE

Accomplished four-year Coast Guard Veteran. Dedicated electronics technician with an AS in Electronics Engineering Technology degree. Seven years of specialized experience as an electronics technician and three years as a customer service manager. Highly trained in all aspects of electronics, AC/DC circuits, digital circuits, solid state electronics, microcomputer application, electronics communication, electronics system troubleshooting and repair, and electronics laboratory test equipment. A hardworking, dedicated individual with a high attention to detail. Possess the ability to quickly follow information with a results driven personality. Management/Supervision

• Customer Service Manager of Behavioral Testing Equipment Company, assisting major pharmaceutical companies, testing facilities and Universities in support of varied laboratory equipment.

• In charge of and maintained over $200,000 of GLP annual contracts, relating directly with clients and protecting companies from obsolescence allowing them continual research.

• Managed operation of medical device service and manufacturing department, efficiently tracking equipment manufacturing process and RMA database status.

• Implemented new service advisory plans to decrease service turnaround and advancing customer service protocol.

• Updated, maintained and implemented Bills of Material and Engineering Change Notices based on engineering designs.

• Conducted internal QA audits, ensuring processes, instructions and SOPs were ISO 9000/13485 and GMP FDA compliant.

SKILLS

Technical

Component Level Repair

Test Equipment Repair

Proficient with multitude of tools

Technical Customer Support

SMT/Through-Hole Soldering

Multisim

Schematic Reading

Technical Training Instructor

Job Planning/Supervision

ISO 9000/13485/GMP

EXPERIENCE

Electronics Technician

• Manufactured, serviced, tested and calibrated medical and laboratory electromechanical instruments, ensuring devices were 100% prior to shipment to customer.

• Performed field service for healthcare facilities, ensuring customer satisfaction.

• Repaired electronic test equipment, including meters, oscilloscopes, frequency meters and signal generators, verified operation.

• Serviced and repaired varied US Coast Guard Communication/Radar Electronic systems and ancillary equipment, including Loran-C transmitters, receivers, timers and integrated control system to the component level, ensuring maximum equipment readiness.

• Performed SMT and Through-hole solder assembly and repairs to IPC-A- 610 Standards always ensuring quality work and all ESD precautions are observed.

509•845•1266

ac4tm8@r.postjobfree.com

San Diego, CA

linkedin.com/in/kolbyseverns

AWARD

LETTER OF COMMENDATION

UNITED STATES COAST GUARD

2007 – PETALUMA, CA

Page 2 of 2

ACHIEVEMENT

TECH VOLUNTEER

Baker Enterprise

DEANS HONOR ROLL

SAN DIEGO STATE UNIVERSITY

DEANS HONOR ROLL

SAN DIEGO MESA COLLEGE

Technical Customer Support

• Field service technician, performed on-site equipment set up, repair and training for major pharmaceutical companies, testing facilities and universities.

• Conducted Technical Support for Field Techs, Sales Force and customers decreasing unnecessary equipment returns by over 50%.

• Coordinated field upgrades with Customer Service, Field Reps and QA Department, resulted in Zero down time for customers during upgrade process.

• Investigated customer complaints, verified failures, team-worked with Customer Service, Documentation, Engineering and QA Departments in corrective actions, providing customers with a more reliable product. Training

• Trained Factory and Field Technicians on manufacturing, service and upgrade procedures, ensuring the highest level of equipment reliability.

• Provided scientific background training to Study Directors to allow equipment to be validated to FDA regulations.

• Implemented improved training documents, installation scripts and testing documents saving Kinder Scientific over $50,000 in repair/travel costs.

WORK HISTORY

Kinder Scientific

April 2015 – Present (3 years)

Assemble, troubleshoot, repair, and install various electronic equipment. Maintain customer satisfaction and resolve service issues. Train customers on use of the equipment.

Electronics Technician at U.S. Coast Guard

January 2004 - January 2008 (4 years)

Troubleshoot, repair and maintain various electrical systems, including radars, direction finders, transmitters, receivers, timers, and integrated control systems.

Apple Blossom

October 2012 – March 2014 (1 year 5 months)

Structural improvements, electrical repair, plumbing repair while also creating/repairing furniture for the showroom.

SKILLS

Professional

Project Implementing

Strong Communication skills

Personnel Organization

Executive Presentations

Software Implementation and

Training

Microsoft Office/Excel

EXPERIENCE CONTINUED

REFERENCES

Dallas Walters

Machinist

Kinder Scientific

760•532•7423

Lorena Sliffe

Owner

Apple Blossom

858•353•9001

Brain Godwin

Warrent Officer

United States Coast Guard

858•527•8993

Matt Brant

Owner

Brant Enterprises

951•764•4589

KOLBY SEVERNS

Electronics Technician / Customer Service

509•845•1266

ac4tm8@r.postjobfree.com

San Diego, CA

linkedin.com/in/kolbyseverns



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