Customer Service Electronics Technician
Resume:
KOLBY SEVERNS
Electronics Technician / Customer Service
EDUCATION
San Diego State University-
California State University
Electrical Engineering
January 2013 - June 2016
San Diego Mesa College
Electrical Engineering
January 2012 - June 2013
United States Coast Guard
Electronics Technician,
January 2004 - June 2004
PROFESSIONAL PROFILE
Accomplished four-year Coast Guard Veteran. Dedicated electronics technician with an AS in Electronics Engineering Technology degree. Seven years of specialized experience as an electronics technician and three years as a customer service manager. Highly trained in all aspects of electronics, AC/DC circuits, digital circuits, solid state electronics, microcomputer application, electronics communication, electronics system troubleshooting and repair, and electronics laboratory test equipment. A hardworking, dedicated individual with a high attention to detail. Possess the ability to quickly follow information with a results driven personality. Management/Supervision
• Customer Service Manager of Behavioral Testing Equipment Company, assisting major pharmaceutical companies, testing facilities and Universities in support of varied laboratory equipment.
• In charge of and maintained over $200,000 of GLP annual contracts, relating directly with clients and protecting companies from obsolescence allowing them continual research.
• Managed operation of medical device service and manufacturing department, efficiently tracking equipment manufacturing process and RMA database status.
• Implemented new service advisory plans to decrease service turnaround and advancing customer service protocol.
• Updated, maintained and implemented Bills of Material and Engineering Change Notices based on engineering designs.
• Conducted internal QA audits, ensuring processes, instructions and SOPs were ISO 9000/13485 and GMP FDA compliant.
SKILLS
Technical
Component Level Repair
Test Equipment Repair
Proficient with multitude of tools
Technical Customer Support
SMT/Through-Hole Soldering
Multisim
Schematic Reading
Technical Training Instructor
Job Planning/Supervision
ISO 9000/13485/GMP
EXPERIENCE
Electronics Technician
• Manufactured, serviced, tested and calibrated medical and laboratory electromechanical instruments, ensuring devices were 100% prior to shipment to customer.
• Performed field service for healthcare facilities, ensuring customer satisfaction.
• Repaired electronic test equipment, including meters, oscilloscopes, frequency meters and signal generators, verified operation.
• Serviced and repaired varied US Coast Guard Communication/Radar Electronic systems and ancillary equipment, including Loran-C transmitters, receivers, timers and integrated control system to the component level, ensuring maximum equipment readiness.
• Performed SMT and Through-hole solder assembly and repairs to IPC-A- 610 Standards always ensuring quality work and all ESD precautions are observed.
509•845•1266
************@*****.***
San Diego, CA
linkedin.com/in/kolbyseverns
AWARD
LETTER OF COMMENDATION
UNITED STATES COAST GUARD
2007 – PETALUMA, CA
Page 2 of 2
ACHIEVEMENT
TECH VOLUNTEER
Baker Enterprise
DEANS HONOR ROLL
SAN DIEGO STATE UNIVERSITY
DEANS HONOR ROLL
SAN DIEGO MESA COLLEGE
Technical Customer Support
• Field service technician, performed on-site equipment set up, repair and training for major pharmaceutical companies, testing facilities and universities.
• Conducted Technical Support for Field Techs, Sales Force and customers decreasing unnecessary equipment returns by over 50%.
• Coordinated field upgrades with Customer Service, Field Reps and QA Department, resulted in Zero down time for customers during upgrade process.
• Investigated customer complaints, verified failures, team-worked with Customer Service, Documentation, Engineering and QA Departments in corrective actions, providing customers with a more reliable product. Training
• Trained Factory and Field Technicians on manufacturing, service and upgrade procedures, ensuring the highest level of equipment reliability.
• Provided scientific background training to Study Directors to allow equipment to be validated to FDA regulations.
• Implemented improved training documents, installation scripts and testing documents saving Kinder Scientific over $50,000 in repair/travel costs.
WORK HISTORY
Kinder Scientific
April 2015 – Present (3 years)
Assemble, troubleshoot, repair, and install various electronic equipment. Maintain customer satisfaction and resolve service issues. Train customers on use of the equipment.
Electronics Technician at U.S. Coast Guard
January 2004 - January 2008 (4 years)
Troubleshoot, repair and maintain various electrical systems, including radars, direction finders, transmitters, receivers, timers, and integrated control systems.
Apple Blossom
October 2012 – March 2014 (1 year 5 months)
Structural improvements, electrical repair, plumbing repair while also creating/repairing furniture for the showroom.
SKILLS
Professional
Project Implementing
Strong Communication skills
Personnel Organization
Executive Presentations
Software Implementation and
Training
Microsoft Office/Excel
EXPERIENCE CONTINUED
REFERENCES
Dallas Walters
Machinist
Kinder Scientific
760•532•7423
Lorena Sliffe
Owner
Apple Blossom
858•353•9001
Brain Godwin
Warrent Officer
United States Coast Guard
858•527•8993
Matt Brant
Owner
Brant Enterprises
951•764•4589
KOLBY SEVERNS
Electronics Technician / Customer Service
509•845•1266
************@*****.***
San Diego, CA
linkedin.com/in/kolbyseverns
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