SAPNA VENKATAKRISHNAN

Masters in Computer Management

ac4tm0@r.postjobfree.com 313-***-****

Overall 9+ years of experience in IT as Process Consultant and Sr Quality Assurance Engineer in Banking, Automotive & Retail industry

AREAS OF FOCUS

Interpret client's business needs and identify opportunities to improve and streamline process

Interpret the requirements into Test Plan, Test Scenarios &Test Cases

Execute SIT and UAT; Defect management

PROFESSIONAL SUMMARY

Expertise in analyzing the Business Specifications, Case writing, executing and maintaining Test Plan, Test Cases, Test Results and generating software defect reports.

Experienced in Software Development Life Cycle (SDLC), Defect life cycle management and different methodologies like Waterfall and Agile

Specialized in Salesforce application Testing

Worked on various projects, and extensively involved in Functional Testing, User Acceptance Testing (UAT), Integration Testing, System Integration testing (SIT), sanity testing, compatibility testing of web-based applications.

Exposure in creation, execution of Test cases, testing processes, bug documentation, defect/bug reporting, Defect management using bug reporting tools.

Good experience with defect tracking tools - Bugzilla

Excelled in performing Manual Testing, Regression, GUI, Functional, Integration Testing, Data driven Testing, System Testing and Black-box testing

Worked as an onsite / offshore testing coordinator, gathered requirements from the business and interpret the same into proper Test cases for the full coverage of the requirements.

Experience on review documentation of software defects and assignment of software developers to investigate and resolve the issue

Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.

Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

Has participated in Review meetings and Defect Report meetings periodically.

Possess very good analytical skills, keen to work with the technical and analytical elements of the project.

Flexible enough to take up extra responsibilities and challenges.

TECHNICAL SKILL

OS : WINDOWS XP, UNIX

Browsers : Chrome, IE9 & 11, Mozilla, Safari

Automation tools : Selenium

Defect Tracking Tool : Bugzilla

Management Tool : HP QC

MS-Suite : Microsoft Project, Microsoft Office (Word, Excel),

Microsoft PowerPoint, MS Access

Databases : Oracle 9i/10g/11g

Testing Methodologies : Agile and Waterfall

PROFESSIONAL EXPERIENCE SUMMARY

Tech Mahindra Americas Associate Process Consultant CLIENT: ZF TRW

03/17 to Present – Livonia, MI

Involved in streamlining the processes like Change Request for Service Catalog, Procurement of computers

Involved in setting up the POC for chat solution through skype for business in Livonia region

Worked with users to improve the quality of chat solution by survey study

Requirement analysis and developing Test Requirement Specification document.

Test Effort Estimation

Review Business documents and Prepare Test Strategy document.

Business walk through on Test Strategy, Test Plan, Test Data, Test Scenarios, Test Cases & Test logs.

Test Cases development and Execution.

Identify and create test data for Testing.

Identifying and development of reusable functions.

Functionality testing and Regression testing

Documented all test results & Bug Tracking using Bugzilla

Checklist creation of main features to maintain effective test coverage

Participated in daily client meetings, where discussed the application features and test cases

SRM TECHNOLOGIES Sr. S/W Quality Assurance Engineer & Business Analyst CLIENT: Shinsei Bank

07/2015 -07/2016 – Chennai, India

Requirement analysis and developing Test Requirement Specification document.

Test Effort Estimation and Resource Management.

Review Business documents and Prepare Test Strategy document.

Business walk through on Test Strategy, Test Plan, Test Data, Test Scenarios, Test Cases & Test logs.

Developed the traceability matrix between test requirements and test scenarios & Functionality testing and Regression testing

Smoke test to validate the test environment/build for test readiness.

Identify and create test data for Testing and Identifying and development of reusable functions.

Performed Compatibility testing on different platforms in various browsers: Chrome/Safari/IE

Documented all test results & Bug Tracking using Bugzilla

Participated in daily client meetings, where discussed the application features and test cases

VIRSTRA I TECHNOLOGY Sr. S/W Test Engineer & Onsite Coordinator CLIENT: Shinsei Bank

05/2006 – 02/2010 – Tokyo, Japan & Pune, India

Functioned as an onsite coordinator, created a bridge between offshore and onsite team and fill up the gap in understanding requirements

Involved in understanding Business Requirements at clients site

Created Test Scenarios, Test Cases & executed to test the application

Involved in finding the defects

Involved in regression testing, Usability and GUI

Was involved in giving Technical support to team members

Was involved in facing challenges with developers to get bugs fixed

Involved in sending daily defect report to development team

WNS GLOBAL SERVICES Sr. Customer Service Associate CLIENT: SITA

11/2002 –01/2006 – Pune, India

Performed black box testing on SITA’s new SIEBEL based application “BOSS”, Order Entry DBR System and Core

Registration system

Generating problem reports for SITA applications

Manage User acceptance testing of the application at client

Test Execution and reporting of bugs to Accenture Team in Paris

Provide maintenance support to client for application.

CVDPL PUNE, INDIA Trainee Associate CLIENT: KINKOS

10/2001 –12/2002– Pune, India

Providing value added telephonic Networking Support to SITA clients across the globe

Assisting the clients in trouble shooting problems related to Cisco routers, leased lines, X25, X28, Frame Relay

Assessing the customer feedback, evaluating areas of improvements & raising CSD Tool Ticket for any tool issues & defects reported by agents

Rendering viable solutions to the clients on the phone; providing first & second line customer support by answering queries & resolving their issues

EDUCATION DETAILS

Master’s degree in Computer Management [MCM] Pune University, India 1999 -2001

Bachelor’s Degree in Science [BSc] in Electronics Pune University, India 1996-1999

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