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Manager

Location:
Atlanta, GA
Posted:
March 15, 2018

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Resume:

Kevin G. Leima

**** ******** ***** **.

Peachtree Corners, GA 30096

ac4tjb@r.postjobfree.com

Mobile: 678-***-****, Home: 770-***-****

https://www.linkedin.com/in/kevin-leima-3921b62

ARRIS Group, Inc. (1996-2016) Suwanee, GA

Product Manager ARRIS May 2013 - February 2016

Recruited to the Assurance Product Management group due to my technical background. Focused on a Workforce Management product migrating it to an IaaS environment and transitioning the team to Agile development principlesusing Scrum. Primed the roll-out of HTML5 version of Mobile application, providing training to customers and internal cross-functional teams .

Investigated Cloud and Analytics technologies for next generation product.

Worked with internal and external stakeholders to identify minimum requirements for transition to the cloud platform.

Championed transition to Agile development.

Coordinated with internal stakeholders in planning sprints, determining content and prioritizing backlog.

Assisted in product roadmap development.

Developed relationships with customers to understand their business practices and identify new requirements.

Visited customer sites to observe customer usage of product.

Translated customer and internal requirements into Agile Epics, User Stories and Acceptance Criteria.

Supported B2B sales, presenting product roadmaps and product demonstrations to customers.

Co-authored RFI responses, product specifications and customer communiques.

Reviewed Marketing and Training documentation for accuracy.

Implemented internal defect analysis tool in Eclipse BIRT with JavaScript in order to help understand where issues were trending.

Delivered a management dashboard based on customer interviews, formulated epics, and guided engineering during entire process to ensure customer's vision was being developed. Project Manager ARRIS May 2012 - May 2013

Moved to a project management role for ARRIS' Work Force Management (WorkAssure) and Network Management (ServAssure) products to manage Deployment and Professional Services projects.

Developed relationships with stakeholders: Sales, Professional Services, Engineering, Technical Support, Training and Customers.

Managed ServAssure installation projects.

Primed WorkAssure Integration, IOT and Acceptance Testing with 3rd party systems.

Wrote Statements of Work and project plans and ensured their timely completion.

Tracked budgetary items.

Chaired weekly status meetings with customer and project team.

Wrote and presented weekly executive reports on status of projects. Kevin Leima Page 1

Senior Manager, Systems Engineering and SQA ARRIS January 2006 - May 2012 Transitioned to a Fixed Mobile Convergence (FMC) project that bridged voice and SMS services across cellular and WiFi domains. Staffed SQA and Deployment teams, and setup FMC lab. Product was developed in Solaris and Linux environments.

Management responsibilities for global SQA and local Deployment teams.

Resolved SIP, SOAP, SS7, CAMEL and IS-41 issues found during integration and testing.

Integrated FMC system as S-CSCF in IMS architecture and ensured the solution met 3GPP, IMS and RFC 3261 standards and maintained 99.999% reliability.

Coordinated customer site installations of Solaris servers, Cisco switches, Acme Packet SBCs and VPN tunnels.

Led integration and testing efforts for unified features such as SMS, Find Me Follow Me, Progressive Ring, and Presence.

Presented to Executive Management detailing SQA and Deployment status.

Developed SIP and SOAP tools to assist in stressing system. Senior Manager, Product Development ARRIS January 1999 – January 2006 Took over all Cornerstone Voice software and firmware development. Cornerstone Voice was a multi- processor Cable Telephony product deployed in a redundant architecture providing 99.999% service reliability.

Managerial responsibilities for global cross-functional teams of software developers.

Program Management of software releases supporting streams for US, Japan and International markets.

Achieved software best practices and methodologies while looking for continuous improvement opportunities.

Delivered software and met roadmap commitments.

Managed product lifecycle and new software releases.

Primed V5.2 ETSI compliance testing and integration with 3rd party switches.

Led team to support Cornerstone in the field by providing new features, product enhancements and 24/7 3rd tier support.

Engaged with customers to understand their concerns and requirements.

Supported code for each of the subsystems in Cornerstone architecture which made use of several different RTOS environments including pSOS and VxWorks.

Wrote software release notes and "Letter of Consideration" for all releases.

Maintained Master Trouble Index to track product issues.

Monitored process compliance, ensuring department maintained ISO9000 certification.

Switch Interface Subject Matter Expert, investigated and resolved GR303 and V5.2 field and integration issues and approved key architectural changes.

Authored reports to Executive Management on program status and presented at monthly “Plan of Record” executive review.

Developed Perl scripts to aid in log analysis.

Manager, Software Development ARRIS August 1996 – January 1999 Promoted to manager when Nortel spun off ARRIS Interactive as a joint venture with Antec to develop the Cornerstone Voice cable telephony product.

Managed team of engineers supporting the GR303 interface to Class 4/5 switches.

Supported maintenance and optimizing of OAM&P software for Cornerstone.

Provided 3rd tier, 24/7 support for customer issues.

Chaired defect reviews with SQA, PLM and Technical Support Kevin Leima Page 2

EDUCATION

M.S., Computer Science, Worcester Polytechnic Institute, Worcester, MA B.S., Electrical Engineering, University of Connecticut, Storrs, CT Udemy Courses:

“Complete Python Bootcamp”, “Python for Financial Analysis”, “Database Design with MySQL”,

“HTML and CSS for Beginners”, “Javascript Essentials”, “ Node with React: Fullstack Development”, “Learn and Understand AngularJS”

FUNCTIONAL SKILLS & HIGHLIGHTS

Product Delivery - Developed and delivered a broad range of telecommunications software products for the cable industry. Extensive C and Intel assembler programming experience. Engineering Management - Managed groups of software engineers and managers in geographically dispersed teams in the U.S., India and China. Provided project planning, reporting and status updates to executive management.

Product Management - Analyzed requirements, both internal and external, to determine whether functionality currently exist prior to entering a feature into product backlog. Prioritization of backlog features based on various customer and internal requirements. Project Management - Managed software release projects, monitoring content and ensuring quality from requirement phase through testing and delivery. Managed software deployment projects, defining work items and monitoring progress and expenses through to acceptance by customer. Partner Engagement - Provided guidance for development partner in China developing FMC software to meet performance and quality requirements. Product Life Cycle - Experienced with the end-to-end software product life cycle including conception, design, development, testing, general availability through to End of Life (EoL) phases . Worked in both Waterfall and Agile environments.

Customer Advocate - Interfaced directly with customers to understand their requirements and to advocate for the customer within the software organization. TECHNOLOGIES

C, Java, Python, HTML5, CSS3, x86 Assembler, Perl, SOAP, SIP, SS7, GSM MAP, IS-41, CAMEL, SCCP, SMS, DOCSIS, CATV, GR303, V5.2, T1/E1, SNMP, SCSI, Call Processing, Network Management Systems, Microsoft Office Tools (Word, Excel, PowerPoint, Project and Visio), Work Force Management, CRM, Reporting and Analytics, JIRA, Confluence, Kanban, SharePoint, SQL Developer, MySQL, Wireshark, Visual Studio

PERSONAL

US: Permanent Resident

UK: Citizen

Kevin Leima Page 3



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