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Machine Operator Customer Service

United States
March 15, 2018

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Joseph Dow

Machine Operator/Customer relations

Grand Rapids, MI 49506 - 616-***-****

I want to contribute to the integrity and efficiency of the company I'm working for while contributing to a friendly, productive work atmosphere.

Authorized to work in the US for any employer


Bindery Operator

Page works - Grand Rapids, MI -

September 2015 to August 2017

Operating all machinery related to print/bindery production. Assist in shipping and receiving and put supplies in and out of inventory.

Customer Service

Lowe's - Grandville, MI -

March 2014 to September 2015


I work in the outdoor power equipment department selling lawn mowers, tractors, patio furniture and everything else pertaining to outdoor maintenance and design. Skills Used

Customer service and strong communication skills. Utilization of the computer system to write up invoices and to find items that Lowes doesn't normally start.

Bindery Operator

Custom Printing, Inc. - Grand Rapids, MI -

September 2012 to December 2014


All aspects of bindery operations primarily stitcher trimmer and cutter operation Skills Used

Mechanical ability, maintenance and set up and mathematical abilities Machine Operator

Meijer - Grandville, MI -

March 2010 to May 2012


I ran a filler Packer machine for candy and for nuts. I was responsible for the setup and material supply out of inventory. I was also and member of the setup crew they came in in the morning to set up all production lines. I was in charge of quality and maintenance of the machine. Skills Used

Mathematical ability, physical, and computerized warehouse inventory. Machine Operator

GLT Manufacturing - Kentwood, MI -

2010 to 2010

* Scheduled incoming work orders and organized stock from inventory warehouse

* Set up and operated folder gluer machine

* Prepared final products for delivery

Set Up Mechanic

Amway Corporation - Ada, MI -

2009 to 2010

* Set up and operated powder filler production line

* Maintained weight standards established by customers

* Discussed quality assurance processes regularly with customers Bindery Manager

Spectrum Graphics - Grand Rapids, MI -

1998 to 2008

* Managed a team of eight persons

* Scheduled work flow and production deadlines for department

* Repaired and maintained bindery machinery

* Ran all facets of bindery operations

Apprenticeship - Tool and die

R & G Mold and Engineering - Grandville, MI -

1997 to 1998

* Trained on and operated lathe, magnetic grinder, Bridgeport mills and similar machines related to the tool and die trade

* Experience in mold assembly

Supervisor - Finishing Department

Eagle Printing - Coldwater, MI -

1994 to 1997

* Supervised a quality team of 40

* Scheduled daily production and machine assignments

* Programmed and operated computerized paper cutters

* Trained employees on machinery and other related procedures

* Traveled to customer production locations concerning quality issues and product concerns Lead Man

International Paper - Grand Rapids, MI -

1983 to 1994

Finishing Department

* Coordinated 30 employee assignments daily

* Setup and operated cutters, die cutters, shrink wrappers and tying machines/banders

* Extensive training in statistical quality control and ergonomics

* Received training and instructed employees on OSHA regulations

* Visited customer facilities concerning product quality and performance issues Cutter Operator in Bindery Department

Gilson Printing -

1981 to 1983

* Operated and maintained cutters

* Prepared stock for presses, folders, stitcher-trimmer and die cutters

* Finished printed material for direct shipment

* Recorded and stocked inventory in warehouse receiving department EDUCATION

Diploma in General Studies

Rogers High School - Wyoming, MI


Shipping and receiving experience


Journeyman card in Bindery

Journeyman, Bindery

Fully trained in the ability to set up and operate all equipment pertaining to the Bindery and Finishing trade. Fork truck operator

Trained and licensed to operate fork trucks and many other pallet/load moving machines ADDITIONAL INFORMATION

* More than 35 years experience

* Dependable

* Committed to meeting deadlines

* Experience in Statistical Quality Control

* Extensive training in OSHA safety procedures

* Fork truck certified at all places of employment

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