Data Entry Customer Service

Highlights

Data entry, Customer Service, Effective time management, Effective Problem Solving project management, Bilingual: Vietnamese

Computer Skills: Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Adobe Creative Suite (Photoshop, InDesign)

Education

Colorado State University-Global Campus February 2017- in progress

Master of Arts (M.A): Human Resource Management

GPA: 3.4

Western Washington University Jan. 2010-Aug. 2012

Bachelor of Arts (B.A): Communication Studies (Elective Courses: Principle of Public Relations, Intro to Mass Media, Newswriting)

Professional Experience

Project Coordinator Dec.2017 – March 2018

Suddath., San Jose, CA

Prepare as well as updating estimates and contracts for large relocation projects

Ensure crew has all certified training, and proper badging to enter the premises project site

Communicate with client on the status of each phase of the project to verify time sheet and provide a weekly tracking report to managers

Provide proper documentations for change orders and claim

Monitor initial budgets for add on and change orders

Branch Install Coordinator Jan. 2017 – Aug. 2017

Stanley Black & Decker., Bellevue, WA

Communicated with customers to gather information for install team

Organized packets consist of construction documents, scope of work, budget report, purchasing order,

Managed and oversee all inventory, purchases, & tracked shipping of security equipment, hardware & components

Coordinated project schedules with multiple contractors to ensure deadlines are met

Executed project scopes such as large commercial building, medical, government real estate installation projects – 40,000 sq. ft

Tracked all project costs and processed vendor invoices

Billing Specialist Nov. 2014-Jan. 2017

Western United Fish Co., Redmond, WA

Managed data entry and customer support for large retail account – over 200 store location

Proposed improvements and developed new data entry system that increased efficiency in order processes

Entered sale orders, purchase orders, invoices & process returned products

Managed inventory through industry software

Quality control of large sets of inventory data with sales order

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