Manager

**** ****** ***** ** **** C RANCHO CUCAMONGA, CA *1730

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CORE STRENGTHS AND ABILITIES

Create Business Plan/Budget Developing Sales Team

Results driven Achieved Branch of the Quarter (2)

Relationship and rapport building Exceptional member service

Notary, Life Insurance Certification Twenty years proven management skills

EDUCATION

PCCCA, Florida Joy and Grief Coach August 2012

BETHANY UNIVERSITY, California Addictive Behavior Counselor May 2005

BAI FINANCE AND BANKING, California Bookkeeping and Management April 1999

RIVERSIDE COMMUNITY COLLEGE, R.O.P. Banking & Finance June 1995

PROFESSIONAL EXPERIENCE

Navy Federal Credit Union, San Diego, CA Assistant Manager 09/2014 to 10/2017

Wells Fargo Bank, California locations Service Manager 03/2008 to 01/2011

Coast Commercial Bank, Santa Cruz, CA Assistant Vice President Branch Manager

(Acquired by Wells Fargo) 01/2005 to 03/2008

Fullerton Community Bank, Fullerton, CA Customer Service Manager 11/1996 to 07/2004

First Interstate Bank, Whittier, CA Merchant/ Head Teller 02/1995 to 09/1996

Established and maintained member base, cultivating relationships through active listening and engagement

Committed to assisting members, ensuring financial success through products and services

Exceeded branch sales goals, while maintaining superior customer service

Co-ordinating scheduling of team for branch efficiency and customer satisfaction.

Organize interviewing to attain most talented and qualified candidates

Network and organize community events to build and enhance relationships

Prepare financial or regulatory reports required by law, including federal regulations and branch audits, ensuring compliance

Proficient in loans, account servicing, cash handling, new accounts, cash shipments, branch and vault balancing, teller skills, ATM balancing

Notary, Medallion Signature authority.

Created Job coaching performance sheet

Develop team through coaching, mentoring and cross training

Implemented Individual Development Plans for staff, accessed quarterly and re-evaluated plan when needed

Community Involvement

Facilitated Water Station for San Diego Marathon Race/3 yrs. 2014-2017

Lincoln Housing Events (6) 2014-2017

Frogmen and Wounded Warrior Runs 2014-2017

Hillcrest Medical Center Volunteer 2016-present

San Diego Disaster Relief Team 2015-present

Riverside Cal Fire Volunteer 2012-2016

Hope Hospice Volunteer 2012-2014

Tijuana House building projects 2000-2016

New Life Community Services Substance Abuse Counselor 2004-2011

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