Project Technical Writer

Ms. Wozniak is a results oriented leader and Certified Scrum Master with over 20 years of Information Technology experience. She is well versed in multiple verticals, including Agile, Lean, Scrum, and Six Sigma. She has extensive experience as a technical writer, BA/QA team lead, Product Lifecycle Management, and user training. She is a holistic strategist, experienced in leading appropriate process standards/techniques, and demonstrating ownership through resolution and project implementation. Melissa has extensive experience designing end user documentation, Business Requirement Documents, test strategies, project plans, and performing gap analysis. She is able to lead/mentor teams, communicate with both technical and non-technical audiences across all levels of an organization, and has the ability to establish and foster positive relationships with business partners and project teams. Melissa’s experience on a wide range of projects, gives her a keen ability to ramp up quickly and make a positive impact in the customer environment.

Technical Skills

Agile, Waterfall, Certified Scrum Master, Lean, Six Sigma, Clarity PPM, IBM Rational Tools, HP Quality Center, Microsoft Office Professional, Microsoft Office 365, Microsoft Project 2010 – 2016, Microsoft Visio, Adobe Acrobat Professional Suite, Doc-To-Help, Snagit, RoboHelp, JIRA, Pivotal Tracker, Taskboard, and ServiceDesk.

Summary of Experience

Defense Supply Center Columbus (DSCC) August 2017 to present

Senior Contracting Business Analyst

Daily responsibilities include gather requirements for Defense Logistics Agency HR projects, facilitating requirements gathering, writing test cases, coordinating UAT, and translating business rules into clear development goals for delivery and establish traceability.

Performed daily project management tasks, including creating/maintaining project plans, allocating resources, managing project meetings from kickoff to close, creating deliverables such as test plans, test cases, solution approach documents, and analysis documentation.

Responsible for Requirements Management Approach for BA team, and managed all technical writing as per Microsoft Manual of Style guidelines for delivery.

Nationwide Insurance March 2016 – July 2017

Senior Consulting Lead RA

Daily responsibilities included iteration planning, velocity planning, epic decomposition, facilitating requirements workshops and JAD sessions, working with business SMEs and IT architects to identify requirements and establish traceability, and created front end user interface designs to translate requirements into wireframes. Responsible for Requirements Management Approach and capacity planning. Assisted Scrum Master with daily tasks as needed.

Drove business processes, documented As-Is/To Be process maps and related project documentation. Worked with the testing team to write test cases, implemented Three Amigos, and performed end to end testing.

Collaborated with Business Leads to define and document business goals, processes and practices to provide input to solution requirements. Identified data conversion needs and parameters.

Franklin University March 2013 – November 2015

Senior Consulting BA and Technical Writer

Responsible for gathering and analyzing information needs and functional requirements from stakeholders, business owners, and clients, formulating test cases, conducting Three Amigos, and writing release notes.

Implemented Waterfall to Agile project, functioned as Scrum Master, planned iterations, retrospectives, worked with SMEs and Product Owners to facilitate successful delivery of features.

Daily responsibilities included creating and coordinating technical documentation, preparation and publication for processes/procedures, technical user guides, multimedia training materials, and the identification of process based improvement strategies. Developed training materials as needed.

Other daily responsibilities include QA testing, helpdesk ticket remediation, and project management.

ASEA, Brown, and Boveri Dec 2011 – Sep 2012

Consulting Senior Business Analyst and Patent and Engineering Technical Writer

Collaborated with Business Leads to determine best practices, to finalize business decisions regarding scope, and elicit technical engineering specifications and requirements for the Patent process.

Created user stories in an Agile environment. Implemented Three Amigos strategy to improve user stories. Created all aspects of technical documentation for ABB including marketing materials, Patents, end-user guides, presentations, technical white papers, online training, and wiki pages.

Honda R&D Jan 2011 – Aug 2011

Consulting Senior Lead, Technical Business Analyst

Responsible for gathering and analyzing information needs and functional requirements from stakeholders, business owners and clients for PLM initiatives. Implemented Lean methodologies and Agile for SDLC projects.

Assisted Project Managers with project planning, developed project plans, and provided on-going system maintenance and evaluation of technical systems. Updated technical documents, manuals, user guides, and other written materials in accordance with project constraints of timeline, cost overruns and resource availability utilizing ITIL standards.

State of Ohio Computing Center July 2004 – Dec 2009

Senior Technical Business Systems Analyst and Technical Writer

Served as a technical liaison between business units, internal and external customers, and stakeholders. Conducted functional workshops, requirements acceptance strategy, and test cases for line consumption in enterprise wide software migration and upgrade initiatives.

Responsible for IT Technical Documentation for OIT, including Policy/Procedure manuals, user guides, end user training materials and online web development utilizing SharePoint.

State of Ohio Computing Center Nov 2003 – July 2004

Consulting Senior Systems Analyst

Developed strategies for Lean Six Sigma implementation, and assisted program managers with the creation and implementation of custom IT solutions for government agencies. Performed QA testing, UAT, and UI design for global IT initiatives, and developed training materials. Created user guides and technical documentation for IT support staff.

NCR Corporation/Limited Brands Aug 2002 – Aug 2003

Consulting Senior Project Manager

Created and coordinated technical, functional and business requirements for processes and procedures at all project levels. Daily responsibilities included overseeing the overall project, maintaining an updated project plan, updating project team task lists and global project tracking for daytime shift workers.

Compuware Corporation June 1999 – Aug 2002

Consulting Senior Network Services Specialist – Various Client Locations/Contracts

Participated in several high profile projects across several industries including finance/banking, government, education, and retail. Functioned as a Senior National Project Manager, Business Analyst, and Technical Documentation Specialist.

J.P. Morgan July 1995 – June 1999

Assistant Consulting Director

Responsible for managing global software and hardware migration efforts spanning 100,000+ workstations and servers worldwide. Managed 100 personnel and conveyed best practices to all levels of staff. Additional responsibilities included senior project and staff management, third tier client support, and negotiating site licenses and compliance reports for corporate software.

EDUCATION

Bachelors of Science, Education 1993 - State University of New York College

Certified Scrum Master – January 2018. Certification ID: 743200

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