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Customer Service Quality Engineer

Moore, SC
March 13, 2018

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Spartanburg, SC *****

864-***-**** (H) 864-***-**** (C)


A proven professional strategic quality leader with 10+ years executing business strategies into maximum goals. Efficient in enhancing quality, developing strategic initiatives, and process improvements. Dedicated to maintaining a reputation built on quality, service and uncompromising ethics.


Internal Audits APQP / PPAP FMEA Regulatory Compliance

Customer Service Interviewing Communications Program Implementation

Quality Control MSA/SPC Data Analysis Lean Six Sigma


• Created work flow plans and layout of equipment and work space for maximum efficiency

• Reviewed, tracked, construction of 8D solving process and validated documentation

• Ensured compliance to Process Control Plans and all regulation and procedures

• Supported launch, sample part build, customers, suppliers, operation staff and ensured compliance to dimensional and functional requirements

• Lead, develop, manage and executed all quality system within assigned area

• Performed product launch quality activities and coordinated change of parts

• Initiated, monitored, and reviewed corrective actions involving defects

Conducted data gathering activities utilizing various methodologies (physical observation or personal visit

Developed inspection and containment plans, facilitated and assured maintenance of Process Flows and Process Failure Mode & Effect Analysis documents for assigned process

Maintain productive and harmonious relations with all respondents

Responded with timely effective communication with all customers, both internal and external

Provided comprehensive training instruction that encouraged development

Investigated and interviewed respondents to identify root cause

• Conducted internal process audits on manufacturing processes to determine adequacy, capability and ability to comply with customer specifications, QMS, and TS requirements

• Provided guidance to personnel in the proper application of quality system


RCP Limited (contract) 2009 2017

Project Management

Alupress (contract) 2014-2015

Quality Engineer

Omni Quality Assurance

Mercedes Benz Intake Center Canada/California

Quality Engineer 2012-2013

SIEGI, Inc. (contract) 2010-2011

HR Generalist/Account Receivable - Payable

BMW Manufacturing LLC 1998-2009

Quality Product Specialist

Volunteer Various Positions

Human Resource Generalist 2 years

Medical Receptionist 3 years

Census Interviewer 4 months

Family Court Advocate 5 years

Substitute Teacher 1 year


WEBSTER UNIVERSITY, SC Master of Business Administration

USC- OF SOUTH CAROLINA UPSTATE, SC BA of Interdisciplinary Studies


Proficient in Microsoft Office---Word, Excel, PowerPoint, Outlook, SAP, ERP and quickly adaptive to new application, environments and technologies

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