Momotaj Alam

U.S. Citizen

ac4ss7@r.postjobfree.com

347-***-****

Objective

To obtain a position engaged in Quality Assurance analyst and/or software testing in order to apply my abilities for thorough requirements description and verification while broadening my educational background, professional experience, and technical skills.

Education

Strayer University – Northern Virginia

Major: Database Management Systems

Bachelor of Science Degree, March 2015

Relevant course work: Operating Systems, Networking, Systems Analysis and Development, Computer Ethics, System Modeling, SQL, PL/SQL programming, Database fundamentals I&II, Database Warehousing, Database Management Systems, and Information systems.

LaGuardia Community College - Long Island City, New York

Major: Joint Accounting with Computer

Associate in Applied Science Degree, September 2004

Certification

International Software Testing Qualification Board (ISTQB), Certified Tester Foundation Level, February 2018

(Certificate Number 00406590)

Oracle Database 12c: SQL Fundamentals, January 2018 (Testing ID: OC1761426)

Knowledge and Skills Summary

Knowledge in Software Development Life Cycle (SDLC) and its different types of methodologies such as Waterfall, V-Model, and Agile.

Knowledge in different types of testing such as System, Functional, Integration, Regression, and User Acceptance Testing (UAT).

Strong knowledge in manual testing, writing test cases, and log defects

Knowledge in writing SQL queries

Knowledge in MS Project, Visio, Word, Excel, Access, PowerPoint, Outlook, Windows

Basic knowledge in UNIX/Linux

Technical Skills

Operating Systems: Windows 10/8/7/XP

Tools: MS Project, Visio, Word, Excel, PowerPoint, Outlook

Databases: Oracle, SQL, Access

Work Experience

Customer Service Representative 1/17– Current

PediaAids, Queens, NY

Duties and Responsibilities:

Call patients with reminders of upcoming appointments

Answer phones and Schedule patients for appointments via phone

Maintain accurate and current patient information in eClinicalWorks application

Insure proper billing procedures are followed for Medicaid, Medicare and private insurance providers

Record insurance information for patient files and include that information in the system for easy access.

Customer Relationship Manager 06/05 – 10/11

Wall Street Finance, LLC, Queens, NY

Duties and Responsibilities:

Managed day to day operation and developed new businesses

Managed daily accounting, posting and reconciliation

Provided customer service through resolution of problem

Streamlined and reorganized customer service operations

Front-End Manager 09/99 – 06/05

Gary Null’s Uptown Whole Foods, New York, NY

Duties and Responsibilities:

Set up schedule for cashiers

Recommend particular products to management based on customer demand

Process telephone orders from customers for delivery

Assist customers with purchases

Intern 06/04 – 09/04

Con-Edison, New York, NY

Duties and Responsibilities:

Received and sorted vendors’ invoices.

Scanned and saved vendors’ invoices to the queue.

Mailed incorrect invoices to the vendors for details clarification

Organized and sorted vendors’ invoices and statements

Intern 03/04 – 06/04

PSC/CUNY Federal Credit Union, New York, NY

Duties and Responsibilities:

Balanced daily bank deposits & withdrawals with end of the day tellers’ totals.

Assisted with bank reconciliation.

Balanced GL accounts with electronic statements.

Filed loan/VISA documents.

Handled members’ deposits, loan payments, withdrawals and any request by mail.

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