DIRECTOR OF INFORMATION TECHNOLOGY
Versed at driving a team to deliver great solutions in any discipline related to Information Technology. Keen abilities in directing large and global reaching projects. Skilled at bringing conflicting teams into agreement. Point person for many corporate objectives. Critical budgeting and management success in bringing items to reality within budget and time specifications.
Software Development and Solutions
Operations Management and Service Desk
Cross Functional Collaboration
Agile / Scrum Methodologies
Six Sigma / HDI Certified
Zero Based Budgeting
8D Problem Solving
Microsoft Office products
Service Level Agreements
Data Based Decision
Seagate Technology, Longmont, CO
Director – Global IT Employee Services and Client Technology 2014 - 2018 Managed the relationship between the 25,000 global knowledge workers and the various Information Technology organizations. Reports included 4 Directors, 10 managers and 74 employees globally.
Directed Global Client engineering and operations, optimizing the global user environment for consistency and security
Managed Colorado and California Data Center Operations to support Seagate product engineering departments
Directed Global Internal Service Desks to provide the Best in Class ITIL based service for our employees.
Managed all client level actions for Seagate’s numerous Mergers and Acquisitions
Performed CMDB and Knowledge base development, leading to significant gains in self service and support consistency.
Introduced and implemented many items including: Metric control charts, 8D root cause analysis and problem solving. Further expanded process documentation libraries, self-service and Zero based budgeting concepts. Sr. Manager – Global Software Development 2002 - 2014 Directed the design, development and deployment of new Java/Oracle based world-wide software solutions to replace 90+ database silos across the company
Designed, Developed and implemented projects using Agile methodologies, which resulted in the identification and resolution of hundreds of common product issues across difference product segments. Significant gains were made in Customer response turnaround time, global communication and product quality.
Drove world-wide requirement negotiation across all Seagate sites in the U.S, Asia and Europe, conducting regular trips to Singapore, Malaysia, Thailand and China to ensure project was on track. Kevin Osler 303-***-**** page 2
Managed the development team, the quality assurance team and overall deliverables to the executive management team.
Developed and directed a world-wide change control board.
Recognized by the CIO and CFO as the top IT project in the company for 2+ years
Reinvigorated the project first described as a “Boil the ocean” project that the senior executives supported but doubted would become a reality. In 2009, the project achieved all deliverables and was deployed to 3500 users across 20 different sites and multiple countries.
ADDITIONAL RELEVANT EXPERIENCE
Seagate Technology, Longmont, Co
Sr. Manager – Colorado Factory Information Systems and World-wide FIS Software Quality Assurance Managed 3 organizations across multiple sites made up of 11 engineers, 1 manager and 4 contractors. Factory Information Systems – Colorado
Developed and deployed applications across multiple sites in the US and Far East.
Managed day-to-day support of the manufacturing data collection system in Longmont, Co. System included Oracle databases, Sun Servers, Novell servers, Linux servers and approximately 200 PC’s.
Supported data collection launches in Perai, Malaysia, Wuxi / ShenZhen, China Factory Information Systems – Simi Valley
Coordinated the distribution and disposal of equipment from shutdown. Software Quality Assurance Manager for World-wide FIS
Implemented a structured system, based on SDLC, for developing, testing and deploying FIS created software World- wide. System was a key factor in the certification of Longmont and Singapore facilities under Subsection 10 of QSR in 2001.
Programmer/Database and Oracle System Administrator, Scotts Valley, CA Designed, developed and deployed systems to report yield and equipment performance using Oracle SQL, Progress 7’s 4GL and Visual Basic.
Configured, maintained and deployed Factory information systems in Scotts Valley, San Jose and Simi Valley, Ca. Network Administrator, Scotts Valley, CA
Provided maintenance, backup and recovery of data servers. EDUCATION
Bachelor of Science - Business Administration/Computer Information Systems Graduated with Honors
University of Phoenix, Boulder, CO
Associate of Arts - General Education – Electrical Engineering Core San Jose City College, San Jose, CA
Six Sigma Brown Belt Certification
Oracle 7 Master Certificate
HDI Support Center Director Certification 2017
Agile Scrum Certified 08/25/2012 –> 08-25-2018 #208488